Austell Natural Gas System provides natural gas service to residents and businesses in Austell and surrounding areas of Cobb County, Georgia. Customers can conveniently view and pay bills online through a secure Paymentus-powered portal, which supports guest/one-time payments without full registration, recurring AutoPay, and paperless billing.
Quick Pay Links:
How to Pay Your Austell Natural Gas Bill
Guest Pay / One-Time Payment (No Full Login Required)
- Visit the quick payment portal: https://ipn.paymentus.com/rotp/anga or go through myaccount.austellgas.com.
- Enter your account number or service details.
- Complete the secure one-time payment with credit/debit card or bank account (ACH).
This option is perfect for fast payments without creating an account.
Login to Online Account (Recommended)
- Go to the customer portal: https://myaccount.austellgas.com/
- Sign in or register for full access.
- Once logged in, view bills and usage, set up AutoPay, enroll in paperless billing, and manage recurring payments.
Pay by Phone
Call 770-948-1841 and select Option 2 for the automated payment system. An alternative automated line is 1-888-481-2261. Have your account number ready. Credit/debit card or bank account payments are accepted (convenience fees may apply).
For billing questions or assistance, use the same main number during business hours.
In-Person / Pay in Store
Deposit payments (cash, check, or money order) at the main office: Address: 2838 Joe Jerkins Blvd, Austell, GA 30106
A night deposit box is available for after-hours payments. Mailing Address: Austell Natural Gas System PO Box 685 Austell, GA 30168-0685
Include your account number on the check or money order.
Mobile App
There is no dedicated Austell Natural Gas mobile app. Access the online portal conveniently through your mobile browser for on-the-go bill pay and account management.
Payment Methods and Fees
- Bank account (ACH/e-Check) and credit/debit cards accepted online and by phone.
- Convenience fees apply for card payments (typically a percentage or flat fee — confirm on the portal before submitting).
- AutoPay (bank draft) is available and recommended to avoid missed payments.
- Cash, check, or money order accepted in person or by mail (no extra fee).
- Western Union Bill Pay is also supported.
Late Payments: Pay promptly to avoid late fees or service interruption. Contact customer service for payment arrangements or Budget Billing (equal monthly payments) if needed.
Contact Information
- Main Office / Billing: 770-948-1841 (Option 2 for payments)
- Gas Leak / Emergency (24/7): 770-948-1841 Option 1 or 911
- Physical Address: 2838 Joe Jerkins Blvd, Austell, GA 30106
- Mailing Address: PO Box 685, Austell, GA 30168-0685
- Website: austellgas.com
Budget Billing
Sign up for the Budget Billing Plan for consistent monthly payments based on your average usage. Application available on the website or by calling the office.
FAQs
How do I pay my Austell Natural Gas bill online?
Use the portal at myaccount.austellgas.com or the quick pay link to make a one-time guest payment or log in for full account management.
Is there a guest pay option for Austell Natural Gas bills?
Yes. The online system supports one-time payments without full registration using your account number.
What payment methods are accepted?
Credit/debit cards and bank account (ACH). Convenience fees apply for cards. Cash, check, or money order accepted in person or by mail.
Can I pay my Austell Natural Gas bill by phone?
Yes. Call 770-948-1841 and select Option 2 (or use 1-888-481-2261). The automated system guides you through the payment process.
Where can I pay my Austell Natural Gas bill in person?
At the main office, 2838 Joe Jerkins Blvd, Austell, GA 30106. A night deposit box is available for after-hours use.
Is there a mobile app for Austell Natural Gas bill pay?
No dedicated app is available. Use your mobile browser to access the secure online portal.
How can I avoid late fees?
Enroll in AutoPay or Budget Billing through the customer portal. Pay early and monitor your account regularly.
Tip: Keep your account number handy for faster service. Enroll in paperless billing and AutoPay for the most convenient experience. For gas leaks or emergencies, call 770-948-1841 Option 1 immediately. For the most current fees, rates, or assistance, visit the official Austell Natural Gas website at austellgas.com or call 770-948-1841.
