City of Asheville Utilities provides safe drinking water and wastewater services to residential and commercial customers in Asheville, North Carolina. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay your water bill page at https://www.ashevillenc.gov/service/pay-water-bill/ where you can access the secure customer portal and all payment options.
- You can also manage your account and enroll in convenient features through the official WaterSmart customer portal at https://ashevillenc.watersmart.com/index.php/welcome.
Online Payment Portal with WaterSmart
City of Asheville Utilities offers convenient 24/7 online bill pay through its secure WaterSmart customer portal. New users complete a simple one-time registration using your account number and customer number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports eCheck from your bank account (free) and credit/debit cards (Visa, MasterCard, Discover). Payments are processed securely and typically post the same or next business day. The portal is fully secure and mobile-friendly.
Automatic Payments (AutoPay)
Enroll in free AutoPay through the WaterSmart portal to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone (24/7 Automated)
Pay your bill 24 hours a day, 7 days a week by calling 828-251-1122 and pressing option 1. The interactive voice response system accepts payments from your checking or savings account or with a credit/debit card. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Asheville) to: City of Asheville P.O. Box 733 Asheville, NC 28802
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Customer Service
Visit the Customer Service office in person at: 70 Court Plaza Asheville, NC 28801
Payments are accepted Monday through Friday, 8:00 AM to 5:00 PM. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
Contact Customer Service
Reach City of Asheville Utilities Customer Service at 828-251-1122 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Customer Service office is located at 70 Court Plaza, Asheville, NC 28801.
Frequently Asked Questions
Can I pay my Asheville Utilities bill online without creating an account? The WaterSmart portal requires a one-time registration using your account and customer numbers from the bill for full online access.
What payment methods does Asheville Utilities accept? The portal and phone accept eCheck from your bank account and credit/debit cards (Visa, MasterCard, Discover). Mail accepts checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Asheville Utilities payments? No convenience fees are charged for official online eCheck or phone payments. Confirm any card processing details during checkout.
Where do I mail my Asheville Utilities payment? City of Asheville, P.O. Box 733, Asheville, NC 28802. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:00 AM–5:00 PM at 70 Court Plaza, Asheville, NC 28801.
How do I set up AutoPay for my Asheville Utilities bill? Enroll through the WaterSmart portal at https://ashevillenc.watersmart.com/index.php/welcome. It is free and deducts automatically on the due date.
What services does Asheville Utilities provide? Safe drinking water supply and wastewater services for the City of Asheville, North Carolina.
How do I get help with payment arrangements or billing issues? Call 828-251-1122 during business hours or email [email protected]. Flexible arrangements are available through customer service.
