Appalachian Electric Cooperative (AEC) members in Tennessee have several convenient ways to pay their electric bills, including online through SmartHub with a Quick Pay option for one-time payments, automatic payments, in-person at the cooperative office, and traditional mail.
- Members can make quick one-time payments or manage their full account through the official AEC online portal. For complete and current payment options, visit the Payment Options page at https://www.aecoop.org/payment-options.
- You can also access billing services and account tools at https://www.aecoop.org/billing-services.
Quick Pay / One-Time Payment (Guest Option)
Appalachian Electric Cooperative offers a Quick Pay feature for convenient one-time payments without needing to log into a full account every time.
How to use Quick Pay:
- Visit the AEC website and select the Quick Pay option (available on the homepage or payment section).
- Enter your account number and other required details.
- Choose your payment method and complete the transaction securely.
This guest-style option is ideal for fast, occasional payments.
Full SmartHub Online Account Portal
For complete account management, register or log in to SmartHub.
Key features include:
- View current and past bills
- Make one-time or recurring payments
- Monitor energy usage
- Set up automatic payments
- Update account information
SmartHub provides secure, 24/7 access to manage your AEC account conveniently from any device.
Automatic Payments
Set up automatic recurring payments through SmartHub to ensure your bill is paid on time every month.
How to enroll:
- Log into your SmartHub account.
- Navigate to the payment or billing settings.
- Choose your preferred payment method (typically bank account draft) and set the schedule.
Automatic payments help avoid late fees and service interruptions.
Pay by Phone
Make payments or get assistance by calling Appalachian Electric Cooperative.
- Phone: 865-475-2032 (or the customer service number listed on your bill)
- Have your account number ready for faster service.
Representatives or automated systems can assist with one-time payments and account questions during business hours.
Pay In Person
You can pay your electric bill in person at the Appalachian Electric Cooperative office.
Location: Appalachian Electric Cooperative 1109 Hill Drive New Market, TN 37820
Hours: Regular business hours (call ahead to confirm current hours and accepted payment methods).
Accepted payments: Check, cash, or other methods available at the office.
Paying in person allows you to resolve any account questions at the same time.
Pay by Mail
Mail your payment with the remittance stub from your bill.
- Make checks or money orders payable to Appalachian Electric Cooperative
- Include your account number on the check
- Mail to: Appalachian Electric Cooperative P.O. Box 710 Jefferson City, TN 37760
Allow extra time for mail delivery and processing.
Contact Appalachian Electric Cooperative Customer Service
For billing questions, payment issues, or account assistance:
- Phone: 865-475-2032 (main customer service)
- Payment Service Network Support: 866-917-7368 (if using their system)
- Website: https://www.aecoop.org/
- Office Address: 1109 Hill Drive, New Market, TN 37820
Staff can help with payment arrangements and account-specific needs.
Frequently Asked Questions
Can I make a one-time payment without setting up automatic payments?
Yes. Use the Quick Pay option on the AEC website for convenient one-time payments without enrolling in recurring drafts.
How do I set up automatic payments?
Log into your SmartHub account at the AEC website and follow the prompts to enroll in automatic payments from your bank account.
Where can I pay my Appalachian Electric bill in person?
Pay in person at the Appalachian Electric Cooperative office located at 1109 Hill Drive, New Market, TN 37820 during regular business hours.
What is the mailing address for AEC payments?
Mail payments to: Appalachian Electric Cooperative, P.O. Box 710, Jefferson City, TN 37760. Include your account number on the check.
What phone number should I call for billing questions?
Call 865-475-2032 for customer service and billing assistance. Have your account number ready when calling.
Does Appalachian Electric Cooperative offer online account access?
Yes. Use SmartHub through the AEC website to view bills, make payments, monitor usage, and manage your account 24/7.
