The City of Albany, Georgia Utilities provides electricity, water, natural gas, sanitary sewer, solid waste, and telecommunications services to approximately 37,000 customers. Albany Utilities offers convenient ways to view, manage, and pay your utility bill through a secure online portal with guest payment options.
- For a quick one-time or guest payment without creating a full account, visit the official MyAU Portal at https://myauportal.albanyga.gov/eportal/#/.
- To register for full account access, paperless billing, and additional self-service features, go to the City of Albany Utilities Pay Your Utility Bill page at https://www.albanyga.gov/City-Services/Utilities/Pay-Your-Utility-Bill.
Guest / One-Time Online Payment
Albany Utilities provides a “Pay as Guest” option through the MyAU Portal. This allows customers to make a one-time payment without registering for an account.
You will need your Albany Utilities account number (found on your bill). The portal accepts credit cards, debit cards, and electronic checks. This is the fastest way to pay if you do not have or need ongoing account access.
Registered MyAU Portal Account
Customers are encouraged to create a free online account at the MyAU Portal for full self-service capabilities. Once registered and logged in, you can:
- View current and past bills (up to 24 months of history)
- Make one-time or recurring payments
- Enroll in paperless billing
- View usage, billing, and payment graphs
- Request payment arrangements
- Manage your account 24/7
The portal supports payments by credit/debit card or electronic check from a checking or savings account.
Pay by Phone
You can make payments over the phone 24 hours a day, seven days a week by calling Albany Utilities Customer Service at (229) 883-8330.
Select the appropriate option for payments. Credit cards, debit cards, and electronic checks are accepted. Payments made by phone are processed securely and typically post within one business day.
In-Person, Drive-Thru, and Drop Box Payments
Albany Utilities Administrative Office 401 Pine Avenue Albany, GA 31701
- Customer Service Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. (subject to occasional changes for maintenance or weather)
- Drive-Thru Window: Available for payments during regular business hours
- Drop Box / Night Drop: Available 24 hours a day at the utility office location for check or money order payments (no cash). Payments dropped after hours are typically posted the next business day.
You must present your utility bill when paying in person or at the drive-thru. Payments made after 5:00 p.m. may post the next business day.
Pay by Mail
Mail your payment with the remittance stub to the address printed on your utility bill. If no specific P.O. Box is listed, you may send it to:
Albany Utilities 401 Pine Avenue Albany, GA 31701
Include your account number on the check or money order. Allow extra time for mail delivery to ensure timely posting. Cash should not be sent by mail.
Customer Service Contact
Albany Utilities Customer Service Phone: (229) 883-8330 Address: 401 Pine Avenue, Albany, GA 31701 Email: [email protected] (for general inquiries)
Representatives can assist with payments, account questions, starting or stopping service, payment arrangements, and more. The 311 non-emergency line is also available for utility-related questions within the city.
Additional Notes
Albany Utilities offers optional payment plans for residential customers experiencing temporary financial difficulty. Contact customer service to discuss available options.
The utility has invested in Advanced Metering Infrastructure (AMI), allowing customers to view detailed usage data through the MyAU Portal.
All payments made through official channels (portal, phone, or in-person at the utility office) are secure. Avoid third-party bill payment services unless specifically authorized.
Frequently Asked Questions
How do I make a one-time payment without creating an online account? Use the “Pay as Guest” option at the MyAU Portal: https://myauportal.albanyga.gov/eportal/#/. Enter your account number from your bill to view and pay immediately.
What payment methods are accepted online and by phone? Albany Utilities accepts credit cards, debit cards, and electronic checks (from checking or savings accounts) through the online portal and phone system.
Where can I pay my Albany Utilities bill in person? Visit the Albany Utilities office at 401 Pine Avenue, Albany, GA 31701. Both lobby/counter service and a drive-thru window are available during business hours (typically 8:00 a.m.–5:00 p.m., Monday–Friday). A 24-hour drop box is also available on site.
Can I set up automatic or recurring payments? Yes. Once you have a registered account in the MyAU Portal, you can set up recurring payments from your bank account or card.
What should I do if I didn’t receive my paper bill? Log in to the MyAU Portal at myauportal.albanyga.gov to view and pay your current bill. You can also enroll in paperless billing to receive statements by email.
How do I start or stop utility service? Contact Albany Utilities Customer Service at (229) 883-8330 or visit the office at 401 Pine Avenue to apply for new service, transfer service, or request disconnection.
