Alabama Power delivers electricity to customers across Alabama and offers several secure, convenient ways to pay your monthly bill. Whether you prefer managing everything through a full online account, paying quickly by phone, using cash at thousands of nearby retailers, or mailing a check, official channels make the process straightforward and reliable. Staying current helps avoid service interruptions and supports easy access to usage tracking and alerts.
- To review every payment method, policies, and details in one place, visit the official Alabama Power billing and payment options page at https://www.alabamapower.com/residential/billing-and-payment-options.html.
- For secure online payments, account management, and to create or log into your profile, go directly to the customer portal at https://customerservice2.southerncompany.com/Login?mnuOpco=APC.
Pay Online with Your Alabama Power Account
The fastest way for most customers to pay and manage their bill is through the secure online customer portal. You must create a profile to access full features such as one-time or scheduled payments, digital wallet options (Apple Pay, Google Pay, PayPal, Venmo), usage tracking, alerts, and paperless billing.
How to get started:
- Visit the registration page at https://customerservice2.southerncompany.com/MyProfile/Register?mnuopco=APC.
- Enter your account number, personal details, or email to locate your account.
- Create a username and password to complete your profile.
Once logged in at https://customerservice2.southerncompany.com/Login?mnuOpco=APC, you can view billing history, make payments with bank account or card, set up automatic drafts, enroll in paperless billing, and receive outage or usage notifications. The portal is available 24/7 on desktop or mobile browsers.
Alabama Power Mobile App
Download the free Alabama Power app from the App Store or Google Play for on-the-go access. After registering with the same online profile, you can pay bills securely, monitor real-time usage, report outages, view the outage map, and receive personalized text or email alerts. The app requires an existing account or quick registration and works on both iOS and Android devices.
Pay Alabama Power Bill by Phone
Call the dedicated Customer Service line to make a payment or get assistance.
Phone number: 1-800-245-2244 Hours: Monday through Friday, 7:00 a.m. – 7:00 p.m. CST
Have your account number and payment method (bank account or card) ready. Representatives can process payments, answer questions about your bill, or help with payment extensions if needed. This option works well when you need live support or cannot access the internet.
Pay In Person at Authorized Locations and Local Offices
Alabama Power partners with more than 2,500 authorized payment locations across Alabama, including Walmart, Publix, Dollar General, CVS, and other retailers. Most locations accept cash (some also accept debit cards). A $1.50 fee is typically charged by the retailer (not Alabama Power). Payments post immediately when you provide your account number or bill with barcode. Partial and past-due payments are usually accepted.
To find the nearest location:
- Use the official locator at https://customerservice2.southerncompany.com/CustService/FindAnOffice?mnuOpco=APC
- Enter your address, city, or ZIP code
Many locations operate evenings and weekends for added convenience.
Local Alabama Power business offices also accept cash, checks, or money orders and can assist with payment arrangements or account questions. Use the same locator tool to find the nearest office and confirm current hours before visiting.
Pay by Mail
Mail your check or money order (payable to Alabama Power) along with the payment stub or account number to:
Alabama Power Payments P.O. Box 242 Birmingham, AL 35292
Allow 7–10 business days for delivery and processing. Include your full account number on the check to ensure accurate and timely crediting. This traditional method remains reliable for customers who prefer paper payments.
Automatic Payments (AutoPay)
Enroll in AutoPay through the online portal or by calling 1-800-245-2244. Your designated bank account is drafted automatically on the bill due date. You will still receive a paper bill unless you also switch to paperless billing. AutoPay helps prevent missed payments and late issues while keeping you in control—you can view or change settings anytime.
Important Billing Notes
Bills include a clear due date. If you cannot pay on time, contact customer service immediately at 1-800-245-2244 to request a payment extension. Set up bill reminders and usage alerts in your online account or app to stay ahead of due dates. Late or unpaid balances may lead to additional steps, so early communication is recommended. Alabama Power also offers programs for customers needing bill assistance—ask a representative for current options.
Customer Service and Contact Information
Residential Customer Service (payments & questions): 1-800-245-2244 (Mon–Fri, 7:00 a.m.–7:00 p.m. CST) Online Chat: Available through the customer portal (Mon–Fri, 9:00 a.m.–5:00 p.m.) Mailing Address for Payments: P.O. Box 242, Birmingham, AL 35292
For the most accurate and personalized support, have your account number ready whenever you contact Alabama Power.
FAQs
How do I pay my Alabama Power bill online? Create a free online account at the registration page, then log in at the customer portal to make one-time or scheduled payments, enroll in AutoPay, or use digital wallets.
What phone number do I call to pay my Alabama Power bill? Call 1-800-245-2244. Representatives are available Monday–Friday, 7:00 a.m.–7:00 p.m. CST to process payments or assist with your account.
Where can I pay my Alabama Power bill in person with cash? Use any of the more than 2,500 authorized retailer locations (Walmart, Publix, Dollar General, CVS, etc.) or visit a local Alabama Power office. Find the nearest spot with the official locator tool.
Is there a fee for paying at retail locations? Yes, most authorized locations charge a $1.50 convenience fee paid directly to the retailer. Cash is accepted; some also take debit cards.
How do I set up automatic payments? Log into the online portal or call 1-800-245-2244 to enroll in AutoPay. Your bank account will be drafted on the due date.
Can I pay without creating an online account? Yes. Use the phone system, mail a check, or pay cash at any authorized retailer location. Full online features and digital wallets require an account.
What is the mailing address for Alabama Power payments? Send checks or money orders to Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292. Include your account number.
Does Alabama Power have a mobile app? Yes. Download the free Alabama Power app from the App Store or Google Play. Register with your online profile to pay bills, track usage, and receive alerts on the go.
What should I do if I cannot pay my bill on time? Call 1-800-245-2244 right away to request a payment extension. Have your account number and identifying information ready.
How do I find my Alabama Power account number? It appears on your monthly bill statement or in your online account profile.
