Adena Health System provides comprehensive healthcare services across south central and southern Ohio, including hospitals, medical groups, and clinics. Managing and paying your medical bills is straightforward through secure online options, phone support, and other convenient methods.
- For quick one-time payments without creating an account, use Adena’s MyChart guest pay option through the official billing portal at https://www.adena.org/patients-and-visitors/billing-and-financial-services/pay-online.
- Patients with accounts can also access full features, billing history, and payment options via MyChart at the Adena portal (accessible through the same billing resources or https://mychart.osu.edu/adena/).
Pay Online with Guest Pay or MyChart
Adena offers a user-friendly online bill pay system powered by MyChart, making it easy to handle payments securely from any device.
- Guest Pay (One-Time Payments): Click the “Pay as Guest” button on the MyChart homescreen or through the pay portal. Enter your patient/guarantor account information from your statement to view and pay your bill immediately using a credit or debit card. This option requires no login or account creation.
- Full MyChart Access: Registered users can log in to view detailed bills, payment history, itemized statements, and set up recurring or automatic payments where available. Download or print statements as needed.
- Processing: Credit/debit card payments typically post in 3–5 business days. Electronic checks (ACH) take 5–7 business days. No service fees apply from Adena, though your financial institution may charge for insufficient funds.
Visit the official Adena online bill pay page to get started or access MyChart resources, including video guides and tip sheets for payment at time of service.
Phone Payment and Customer Service
Call the dedicated billing lines for assistance with payments, questions about your statement, or payment arrangements:
- Adena Medical Group billing statements: 833-564-4PAY (4729) or 833-564-4729
- Adena Hospital billing statements: 855-275-7408
- General Billing Department: 877-771-7030
Customer Service Office Hours and Location: Onsite representatives are available Monday–Friday, 8:30 a.m.–4:00 p.m. at 4439 State Route 159, Suite 240, Chillicothe, OH 45601.
Representatives can help with account questions, itemized statements, insurance verification, and financial counseling. Always have your account or statement number ready. Office hours for other support (e.g., Medical Group or Hospital billing inquiries) are generally Monday–Thursday 8:00 a.m.–5:30 p.m. and Friday 8:00 a.m.–5:00 p.m.
Mail Payments
Mail your payment (check or money order) along with the remittance stub to the address printed on your specific billing statement. This ensures accurate and timely posting. Adena does not publish a single universal mailing address publicly—always use the one on your statement to avoid delays. Do not send cash by mail.
In-Person Payments
Limited in-person payment options are available at select locations:
- Adena Fayette Medical Center: Cashier services for certain bills (e.g., Pay My Bill and Med Surg Assoc. bills) are available on specific days—Monday/Tuesday 9:00 a.m.–12:00 p.m. and Wednesday–Friday 1:00 p.m.–4:00 p.m.
- General customer service visits can be made at the Chillicothe office during posted hours for assistance or payments where accepted.
Most payments are encouraged online or by phone for convenience and faster processing. Confirm current hours and accepted methods by calling ahead.
Financial Assistance and Support
Adena offers financial assistance programs for eligible patients who may have difficulty paying their bills. Visit the “Get Help Now” resources on the billing pages or contact the Financial Counselor/Customer Service teams at the numbers above to apply or discuss options, including payment plans or charity care.
Adena accepts many insurance plans—verify coverage directly or through customer service. Price transparency tools are available on the Adena website or by calling 740-779-8430 for estimates.
Adena Health System Locations
Adena operates multiple facilities serving the region. Key locations include:
- Adena Regional Medical Center: 272 Hospital Road, Chillicothe, OH 45601 (main hospital; 24/7 services; phone 740-779-7500)
- Adena Fayette Medical Center: Washington Court House area (specific cashier hours noted above)
- Adena Greenfield Medical Center: Greenfield, OH (phone 937-981-9400)
- Adena Pike Medical Center: Waverly, OH (phone 740-947-2186)
- Additional clinics, medical offices, and outpatient services throughout south central Ohio.
For a full list of locations and directions, visit the Adena website or contact the main line at 740-779-3463 (or the number on your statement).
Important Notes
- Physician and professional fees (e.g., from Team Health for some ER services) may be billed separately.
- Adena provides secure online portals only—beware of phishing or unauthorized calls requesting payment information.
- Bills are typically sent after insurance processing; review your Explanation of Benefits (EOB) carefully.
Frequently Asked Questions
How do I pay my Adena medical bill online? Use the official Adena pay portal at https://www.adena.org/patients-and-visitors/billing-and-financial-services/pay-online. Click “Pay as Guest” for one-time payments or log into MyChart for full account access, history, and recurring options.
What phone numbers should I call for Adena billing questions? Adena Medical Group: 833-564-4729. Adena Hospital: 855-275-7408. General Billing: 877-771-7030. Customer Service office (Chillicothe): available during business hours at the address above.
Where can I mail my Adena bill payment? Mail your check or money order with the remittance stub to the exact address printed on your billing statement. This is the most reliable method.
Does Adena offer financial assistance or payment plans? Yes. Contact customer service or the Financial Counselor at 855-275-7408 or 833-564-4729 to discuss eligibility for assistance programs or flexible payment arrangements.
What are Adena’s main hospital locations and hours? Adena Regional Medical Center (272 Hospital Road, Chillicothe, OH 45601) operates 24/7. Other centers like Fayette, Greenfield, and Pike have varying hours—call the specific facility or main number for details.
Can I pay multiple Adena bills from different accounts online? Yes, but you may need to process separate transactions for each account or service.
