Acworth Power is the municipal electric utility operated by the City of Acworth, Georgia. It has provided electric service since 1906 and currently serves approximately 7,000 residential and commercial customers in the City of Acworth and portions of Cobb and Bartow Counties. The utility is a member of the Municipal Electric Authority of Georgia (MEAG Power) and Electric Cities of Georgia (ECG). Customer Service handles billing and payments for both Acworth Power and sanitation services.
- https://wipp.edmundsassoc.com/Wipp?wippid=ACWR — Secure online bill payment system for City of Acworth utilities; supports guest lookup with account number and PIN, credit/debit cards, and e-check.
- https://acworth-ga.gov/customer-service/ — Official Customer Service page with hours, City Hall address, mailing address, payment methods accepted in person, drop box information, and Electronic Draft signup instructions.
One-Time Guest Payment Online
The City of Acworth’s online payment system (WIPP) allows customers to pay without creating a full registered account. To proceed as a guest:
- Go to https://wipp.edmundsassoc.com/Wipp?wippid=ACWR.
- Enter your Utility Account ID and PIN (both appear on your bill).
- Choose payment by credit/debit card (Mastercard, Visa, Discover, or American Express) or e-check.
A 2.95% convenience fee applies to all online credit card payments. The fee for e-check is $1.95. These fees are charged by the payment processor and are not retained by the City. Partial payments are accepted online, but overpayments are not. AutoPay (recurring payments) is available for registered users; sign up at least two weeks before the due date of your next bill.
Important: If service has been disconnected or is scheduled for disconnection, do not use the online system. Pay in person at Customer Service (City Hall) so the payment can be processed immediately.
Pay In Person at City Hall
Customer Service is located at the parking lot entrance of Acworth City Hall.
Address:
Acworth City Hall
4415 Center Street
Acworth, GA 30101
Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. (excluding holidays)
Accepted payment methods in person: cash, check, money order, and credit/debit cards. A drop box outside the entrance accepts checks or money orders and is checked once daily at 8:00 a.m.
Pay by Mail
Mail checks or money orders (payable to the City of Acworth) with your account number clearly written on the payment.
Mailing address:
City of Acworth Customer Service
PO Box 636
Acworth, GA 30101
Allow extra time for postal delivery and processing. Contact Customer Service to confirm receipt if a due date or disconnection notice is approaching.
Electronic Draft (Automatic Payments)
Electronic Draft automatically withdraws the Acworth Power and/or Sanitation balance from a designated checking or savings account on the due date each month. This option helps avoid late fees. Sign-up instructions are available by calling Customer Service at (770) 917-8903.
Contact Acworth Power and Customer Service
- Customer Service / Billing: (770) 917-8903 or [email protected]
- Power, Public Works, and Stormwater: (770) 974-5233
- Power Department address: 4402–4404 Acworth Industrial Dr NW, Acworth, GA 30101
- City Hall / Customer Service address: 4415 Center Street, Acworth, GA 30101
For power-related issues such as street light outages or tree limbs on lines, call (770) 917-8903 or email [email protected]. Acworth Power provides 24-hour service for emergencies.
Bill Assistance and Payment Arrangements
The City does not currently offer budget billing. Customers with past-due balances may request a payment arrangement (up to two per year). Any approved arrangement requires the full past-due balance to be paid within 14 calendar days. Failure to meet the terms results in disconnection on the next scheduled date without further notice. Payments received in full by 2:00 p.m. on a disconnection day are typically restored the same day when operationally feasible.
For additional community assistance resources (including potential energy assistance referrals), the City maintains a resources list that includes organizations such as Tallatoona Community Action Partnership (LIHEAP) at (770) 817-4766. Contact Customer Service at (770) 917-8903 to discuss options for your account.
Always use official City channels. The City of Acworth does not request payments at third-party retailers or via gift cards. Scam calls claiming immediate disconnection have been reported; verify any contact through the official phone numbers above.
Frequently Asked Questions
How do I make a one-time online payment for Acworth Power without registering?
Visit https://wipp.edmundsassoc.com/Wipp?wippid=ACWR, enter your Utility Account ID and PIN from your bill, and pay by card or e-check. Note the convenience fees and the restriction on using online pay for disconnects.
What phone number do I call for Acworth Power billing questions?
Call Customer Service at (770) 917-8903 (Monday–Friday, 8:00 a.m. – 5:00 p.m.).
Can I pay my Acworth Power bill in person?
Yes. Visit Customer Service at Acworth City Hall, 4415 Center Street, Acworth, GA 30101, during business hours. Cash, check, money order, and credit/debit cards are accepted. A drop box is also available for checks or money orders.
Where do I mail my Acworth Power payment?
Mail to City of Acworth Customer Service, PO Box 636, Acworth, GA 30101. Include your account number.
Does Acworth Power offer payment arrangements or assistance?
Payment arrangements are available (up to two per year) requiring full payment of the past-due amount within 14 days. Contact (770) 917-8903. Electronic Draft is available for automatic bank payments. Community resources for energy assistance may also apply; ask Customer Service for current referrals.
Is there a fee for online payments?
Yes. Credit card payments incur a 2.95% convenience fee; e-check payments incur a $1.95 fee. These fees are charged by the processor, not retained by the City.