Stanly County Utilities provides water and sewer services to customers in Stanly County, North Carolina, with some accounts served under the Stanly Water and Sewer Authority. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
For the most current payment options, visit the official Pay Utility Bill page at https://www.stanlycountync.gov/328/Pay-Utility-Bill where you can select the correct portal based on your account type. You can also access the secure online payment systems directly through the Stanly County Utilities Services portals listed on that page.
One-Time Payment Option
Stanly County Utilities and Stanly Water and Sewer Authority customers can make one-time payments through their respective official esuite portals by entering their account number—no full recurring registration is required for single transactions. This quick-pay feature is ideal for occasional or manual payments.
To complete a one-time payment:
- Go to the appropriate portal (SCU or SWSA) via the official Pay Utility Bill page.
- Enter your account number from your statement.
- Select credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments process promptly with confirmation provided. Exact fees are displayed during checkout.
Online Payment Portals
Stanly County Utilities (SCU) customers: Use https://www2.stanlycountync.gov/esuite.utilities Stanly Water and Sewer Authority (SWSA) customers: Use https://wsapayments.stanlycountyutilities.com/esuite.Utilities
Both portals allow you to view your balance, make payments, and manage your account. Check your bill or the official Pay Utility Bill page to confirm which portal applies to your account.
Pay by Phone
Make payments 24/7 using the automated systems:
- Stanly County Utilities (SCU) customers: 877-377-4118
- Stanly Water and Sewer Authority (SWSA) customers: 888-541-0783
Have your account number and payment method ready. Convenience fees may apply for card transactions.
In-Person Payments & Locations
Payments can be made in person at the Stanly County Utilities Department: Stanly County Commons 1000 North First Street, Suite 12 Albemarle, NC 28001
- Office hours: 8:30 AM – 5:00 PM, Monday – Friday
- Payment methods accepted: Cash, checks, money orders, and credit/debit cards
- Drop box: Available at the Utilities Office for after-hours payments
Payments are also accepted at the drop box location during office closures for holidays.
Contact Customer Service
For billing inquiries, payment arrangements, or assistance:
- Utilities Customer Service: 704-986-3686 (or numbers listed on your statement)
- Main Utilities Department: 704-986-3600 (county main line)
The Utilities Department is located at 1000 North First Street, Suite 12, Albemarle, NC 28001. For service emergencies outside normal hours, call the on-call number provided on your statement or contact the office during business hours.
Frequently Asked Questions
How do I know which payment portal to use? Check your monthly bill or visit the official Pay Utility Bill page at https://www.stanlycountync.gov/328/Pay-Utility-Bill to select the correct link for SCU or SWSA customers.
Does Stanly County Utilities offer one-time payments? Yes. You can pay using your account number in the esuite portals without creating a full recurring profile.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards.
Are convenience fees charged? Yes. Fees apply for credit/debit card payments and are shown before confirmation. Exact amounts vary by method.
Where is the in-person payment location? Stanly County Commons, 1000 North First Street, Suite 12, Albemarle, NC 28001. Office hours are 8:30 AM – 5:00 PM, Monday – Friday, with a drop box available.
Can I mail my payment? Yes. Mail payments with your account number to the address provided on your monthly statement. Allow 5–7 business days for processing.
What services does Stanly County Utilities provide? Water and sewer services for customers in Stanly County, North Carolina (some under Stanly Water and Sewer Authority).
How do I report a service emergency? Contact the Utilities Department during business hours or use the on-call number provided for after-hours emergencies.