Aqua Pennsylvania is the water and wastewater utility serving many communities across Pennsylvania under the Aqua (Essential Utilities) brand.
Customers can manage accounts and pay bills online, by phone, by mail, or in person.
https://www.aquawater.com/ways-pay-your-bill
There are multiple ways to pay your Aqua water and wastewater bill. Read on to learn more about your options, including our Aqua ePortal, which allows you to pay your bill online, as well as ways to pay in person, by mail, by phone and so on!… ### Pay with Aqua ePortal Aqua ePortal View your account, pay your current bill, check
Main Ways to Pay Your Aqua PA Bill
1. Pay with Aqua ePortal (Best for PA customers)
- Go to the Aqua ePortal (also linked from the main Aqua site under “Ways to Pay Your Bill”).
- Features:
- View account and current balance
- Pay bill online
- Check daily balance and past bills
- Sign up for paperless billing
- “Pay Now and Enroll Later”:
- You can make a one‑time payment without creating a full login, using your account details and payment info.
- Shutoff notice note:
- If you received a shutoff notice and pay the same day online, you must also call Customer Service at 877‑987‑2782 with your confirmation number to avoid disconnection.
2. Pay Online with Speedpay
- Aqua uses Speedpay as a card/online payment processor.
- You can pay online via Speedpay and set up a profile for faster repeat payments.
- Speedpay charges a processing fee (currently listed as 1.95 USD per transaction on Aqua’s site; always check the latest fee on the payment page).
3. Pay by Phone with Speedpay
- Call 866‑269‑2906 to pay by phone.
- You can use:
- Credit card (American Express, Visa, Mastercard, Discover)
- Check (bank account and routing number)
- A small Speedpay processing fee applies per transaction.
4. Pay by Mail
- Mail your payment to:
Aqua
P.O. Box 70279
Philadelphia, PA 19176‑0279 - Make checks payable to “Aqua” + your state name (for example, “Aqua Pennsylvania”).
- Include the remittance stub and write your Aqua account number on the check.
5. Pay in Person (Western Union & Local Options)
- You can pay your bill in person at any Western Union location for a fee.
- In some areas, Aqua may have walk‑in payment centers; call 877‑987‑2782 to check if there is one near you.
6. Third‑Party Bill Pay (doxo, bank bill pay)
- doxo:
- Lets you pay Aqua PA using credit card, debit card, Apple Pay, or bank account in one app.
- May charge extra service fees; this is not Aqua’s own system.
- Bank bill pay:
- You can set up Aqua as a payee in your online banking, using your full Aqua PA account number and the Aqua PO Box address.
Aqua PA Customer Service & Account Help
- General Customer Service: 877‑987‑2782
- Customer Service email: often listed as [email protected] (check your bill or Aqua’s contact page for the latest).
- Website (Ways to Pay): via Aqua’s official site under “Ways to Pay Your Bill” and “Customers” sections.
Through the main Aqua customer pages you can also:
- Sign up for e‑billing / ePortal
- View service alerts and outage maps
- Get customer assistance program information if you need financial help
Aqua PA Bill Pay – Frequently Asked Questions (FAQs)
How do I pay my Aqua PA bill online?
Use the Aqua ePortal to log in (or use “Pay Now” for a one‑time payment) and pay by bank account or card.
You can also use Speedpay for online card/ACH payments, but a convenience fee applies.
Do I need to create an account to pay online?
No.
With the “Pay Now and Enroll Later” option, you can pay as a one‑time guest using your account number and payment method, then decide later if you want a full ePortal account.
What is the phone number to pay my Aqua PA bill?
Call 866‑269‑2906 to pay by phone through Speedpay.
Have your Aqua account number and your card or bank info ready.
What happens if I got a shutoff notice?
If you pay on the same day via Aqua ePortal with a one‑time payment, you must also call Customer Service at 877‑987‑2782 and provide your payment confirmation number to help prevent service shutoff.
Where do I mail my Aqua PA payment?
Mail your check and bill stub to:
Aqua
P.O. Box 70279
Philadelphia, PA 19176‑0279
Make your check payable to “Aqua Pennsylvania” (or “Aqua” plus your state) and include your account number.
Can I pay my Aqua PA bill in person?
Yes.
You can pay at any Western Union location (a fee applies).
In some regions, Aqua also offers walk‑in payment centers; call customer service to confirm locations and hours.
Does Aqua charge fees for online or phone payments?
- Payments via Speedpay have a per‑transaction processing fee (commonly around $1.95, but always confirm the amount on the Speedpay screen).
- Standard mailed check payments do not have a processing fee.
- Some ePortal bank‑draft options may be fee‑free; check the payment screen before confirming.
Can I set up automatic payments?
Yes.
Through the Aqua ePortal, you can set up recurring automatic payments from your bank account or card, and also enroll in paperless billing.
Can I use third‑party services like doxo?
Yes, doxo and similar apps can process Aqua America / Aqua PA payments using card or bank account.
However, they may charge their own service fees, and funding/processing times can vary, so always check due dates carefully.
Who do I contact if there is a billing error?
Contact Aqua Customer Service at 877‑987‑2782 or use the contact form on Aqua’s website.
Have a copy of your bill and recent payment confirmation available.