Puget Sound Energy (PSE) delivers reliable electric and natural gas service to more than 1.5 million customers across Western Washington. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay my bill page at https://www.pse.com/en/account-and-billing/pay-my-bill where you can access all payment options directly.
- You can also make a secure one-time payment as a guest through the official guest payment portal at https://www.pse.com/en/account-and-billing/payment-options/guest-payment or find nearby pay stations on the official pay station map at https://www.pse.com/en/pay-stations-map for in-person options.
Guest Pay / One-Time Payment Option
Puget Sound Energy offers a convenient one-time payment (guest pay) option through its official system—no full My Account registration required. This feature is ideal for occasional users, caregivers, or anyone who prefers to pay a single statement without creating a profile.
To complete a guest payment:
- Visit the official guest payment portal at https://www.pse.com/en/account-and-billing/payment-options/guest-payment.
- Enter your 12-digit account number and 5-digit ZIP code for the service address from your bill.
- Provide payment details using a credit or debit card (Visa, MasterCard, Discover, American Express).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly. For residential accounts, there is no transaction fee when paying with a credit or debit card online through the official portal. Commercial accounts may incur a transaction fee of up to 2.65%.
Online Account Management with My Account
Create a free My Account at the official PSE login page for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, report outages, and manage your Puget Sound Energy account from any device or the myPSE mobile app. The portal supports both one-time guest payments and recurring options. The system has been streamlined with expanded payment choices including eCheck, debit, credit, PayPal, and Venmo (coming soon for mobile app devices).
Automatic Payments
Enroll in free AutoPay through My Account to have payments automatically withdrawn from your checking or savings account or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal. AutoPay is available for both electric and natural gas accounts and works seamlessly with the updated payment options.
Pay by Phone
Pay your bill by phone using the automated system by calling the number listed on your statement or the general customer service line. The system accepts credit/debit cards, Apple Pay, Google Pay, or bank account payments. For billing questions or assistance, the same number connects you to representatives during business hours (typically 7:30 a.m. – 6:30 p.m. Pacific Standard Time, Monday–Friday). The official customer care number is 1-888-225-5773.
Mail Payments
Mail your payment with a check or money order (payable to Puget Sound Energy) to the exact remittance address printed on your monthly statement. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free. The general mailing address for checks is Puget Sound Energy, BOT-01H, P.O. Box 91269, Bellevue, WA (confirm the exact PO Box on your statement).
In-Person Payments at Pay Stations
Pay your Puget Sound Energy bill in person at more than 100 authorized PSE pay stations throughout the service area, including many Fred Meyer and Wal-Mart stores. Payments can be made with cash, check, pin-based debit, or money order (varies by location). There is no service charge or fee to make a payment at any PSE authorized pay station. Bring your bill stub for faster processing. Payments at these locations can take 1–2 business days to post to your account. Use the official pay station map at https://www.pse.com/en/pay-stations-map to find the nearest location and confirm accepted payment methods.
Contact Customer Service
Reach Puget Sound Energy customer service at 1-888-225-5773 during business hours (Monday–Friday, 7:30 a.m. – 6:30 p.m. PST) for billing inquiries, payment arrangements, or assistance. For electric or natural gas emergencies, call 1-888-225-5773. Use secure messaging in your My Account for faster responses. The company is committed to providing safe, dependable, and reliable energy service while expanding digital payment options based on customer feedback.
Frequently Asked Questions
Can I pay my Puget Sound Energy bill online without creating an account? Yes. The official guest payment portal allows one-time payments using only your 12-digit account number and 5-digit ZIP code.
What payment methods does Puget Sound Energy accept? The portal and phone accept credit/debit cards, Apple Pay, Google Pay, and bank accounts (eCheck/ACH). Mail accepts checks or money orders. Cash, check, pin-based debit, or money order are accepted at authorized pay stations.
Are there convenience fees for Puget Sound Energy payments? No transaction fee is charged by PSE for residential credit or debit card payments made online through the official portal. A transaction fee of up to 2.65% may apply for commercial accounts. Pay station payments have no service charge from PSE.
Where do I mail my Puget Sound Energy payment? Use the exact remittance address printed on your monthly statement. The general mailing address is Puget Sound Energy, BOT-01H, P.O. Box 91269, Bellevue, WA.
What are the in-person payment options? Payments can be made at more than 100 authorized PSE pay stations, including Fred Meyer and Wal-Mart stores. Find the nearest location on the official pay station map.
How do I set up AutoPay for my Puget Sound Energy bill? Enroll through My Account. It is free and deducts automatically on the due date.
What services does Puget Sound Energy provide? Reliable electric and natural gas service to customers across Western Washington.
How do I get help with payment arrangements or billing issues? Call 1-888-225-5773 during business hours. Flexible arrangements and payment assistance options are available through customer service.
What should I do if I have an outage or emergency? For electric or natural gas emergencies, call 1-888-225-5773 immediately, 24/7.
How long do pay station payments take to post? Payments made at authorized pay stations can take 1–2 business days to post to your account.
