Unum provides disability, life, accident, critical illness, hospital, and other financial protection insurance products. Many policyholders receive premium statements directly from Unum and need a reliable way to pay their bills on time. Unum offers secure online, phone, and mail payment options through official channels.
- To make a payment quickly and securely, go directly to the official Unum payment portal at https://pay.unum.com/.
- For billing questions, policy support, or to explore additional self-service options, visit the dedicated employee and policyholder contact page at https://www.unum.com/support/employees/contact-us.
Pay Online Through the Official Unum Payment Portal
If you receive premium statements directly from Unum, the fastest and most secure method is to use the dedicated payment site at https://pay.unum.com/. This portal allows you to view your invoice and submit one-time payments or manage recurring options.
Registered users can log in for full self-service features. The site supports secure payments for individual policies and certain supplemental coverages. Always use this official link to avoid third-party sites that may charge extra fees or pose security risks.
Set Up AutoPay for Automatic Payments
Unum offers AutoPay (automatic payment) options for eligible policies to help you avoid late fees and ensure continuous coverage.
Through the payment portal at pay.unum.com or by contacting customer support, you can typically set up recurring bank draft or card payments. For employer-sponsored group policies, administrators can often enable AutoPay and one-time digital payments through the MyUnum for Clients platform.
Contact Unum support or check your policy documents for enrollment instructions specific to your coverage. AutoPay is a convenient, paperless way to keep your premiums current.
Pay by Phone
Call Unum’s policyholder customer service line at 866-679-3054.
Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time. Have your policy number or statement details ready when you call. This line handles general billing questions, payment arrangements, and account inquiries.
Note that specific product lines (such as disability or life claims) may have dedicated numbers, but billing support is centralized through the main customer service line.
Pay by Mail
You can mail your payment using a check or money order. Send it to:
Unum Life Insurance Company of America P.O. Box 100158 Columbia, SC 29202
Include your policy number on the check or payment stub for faster processing. Mail payments several days before the due date to allow for delivery time. Do not send cash through the mail.
MyUnum for Members – App and Online Portal
For many individual policies, especially Individual Disability Insurance (IDI) and certain other coverages, use the MyUnum for Members portal or mobile app.
You can log in to view policy details, make payments (where available), file claims, check claim status, upload documents, and set up direct deposit for benefit payments. The app provides 24/7 access to your benefits dashboard and is available on the Apple App Store and Google Play.
Register or log in through the official Unum website to get started. This platform is ideal for managing your coverage beyond just bill payment.
For Employers and Group Policy Administrators
If you manage Unum benefits for employees, use the MyUnum for Clients platform for digital invoicing, one-time payments, and AutoPay setup. Smart Billing tools allow you to update employee information and submit payments in one streamlined process.
Contact your Unum representative or call 800-ASK-UNUM (800-275-8686) for employer-specific support, Monday–Friday, 8:00 a.m. to 8:00 p.m. ET.
Unum Headquarters and Corporate Information
Unum Group’s corporate headquarters is located at: 1 Fountain Square Chattanooga, TN 37402
This is the main corporate address. For bill payment and policyholder service, use the payment portal, phone number, or mailing address listed above rather than mailing to headquarters.
Customer Service Hours and Additional Notes
- General Policyholder Support: 866-679-3054 (Mon–Fri, 8 a.m.–8 p.m. ET)
- Claims Fax (if needed): 800-447-2498 (allow up to 14 days for processing)
- Always refer to the phone number or instructions printed on your specific premium statement for the most accurate contact details.
- Unum strongly encourages online and paperless options (eBills) to receive statements via email and pay faster.
There are no widespread retail or in-store locations for paying Unum premiums in person. All standard bill payments are handled securely online, by phone, or by mail.
Frequently Asked Questions
How do I pay my Unum bill if I receive a paper statement? Visit the official payment portal at https://pay.unum.com/ to view your invoice and submit payment securely. You can also call 866-679-3054 or mail your payment to the Columbia, SC P.O. Box address.
Can I set up automatic payments with Unum? Yes. Eligible policies support AutoPay through the payment portal or by contacting customer service. This free service deducts your premium automatically on the due date from your bank account or card.
What is the correct mailing address for Unum payments? Mail payments to: Unum Life Insurance Company of America, P.O. Box 100158, Columbia, SC 29202. Always include your policy number.
What phone number should I use for billing questions? Call 866-679-3054, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time. Have your policy or statement information ready.
How do I access my Unum account or make payments online? Go to https://pay.unum.com/ for direct payments or log in to the MyUnum for Members portal/app for policy management and available payment features.
Does Unum offer paperless billing? Yes. You can sign up for eBills through your online account or the payment portal to receive statements by email instead of mail.
What should I do if I didn’t receive my premium statement? Log in to the payment portal or MyUnum account to view your current balance and due date. You can also call 866-679-3054 for assistance.
Is it safe to pay Unum bills online? Yes, when using official Unum websites such as pay.unum.com or the MyUnum portals. Never use third-party bill pay services unless you verify they are authorized, as they may add fees or increase risk.
