Wilkinsburg-Penn Joint Water Authority (WPJWA) supplies safe drinking water and sewer services to more than 40,000 residential and commercial customers across communities from the City of Pittsburgh to the Westmoreland County line and from the Monongahela River to the Allegheny River. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Bill Online page at https://wpjwa.com/pay-bill-online/ where you can access the secure InvoiceCloud portal and all payment options.
- Customers can also review billing information and service area details directly on the main WPJWA homepage at https://wpjwa.com/.
Guest Pay / One-Time Payment Option
WPJWA offers convenient online one-time payments through its secure InvoiceCloud portal. While full registration is recommended for ongoing account management, the system supports quick payments after entering your account number.
To complete a one-time payment:
- Visit the Pay Bill Online page and follow the link to the InvoiceCloud portal.
- Enter your account number.
- Provide payment details using a credit/debit card or electronic check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. A $2.95 convenience fee applies per transaction. The portal is fully secure and mobile-friendly.
Online Account Management with InvoiceCloud
Create a free account on the InvoiceCloud portal (accessed via https://wpjwa.com/pay-bill-online/) for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, set up AutoPay, and manage your WPJWA account from any device. The portal supports both one-time payments and recurring options.
Automatic Payments (AutoPay)
Enroll in AutoPay through the InvoiceCloud portal to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24/7 by calling 844-750-0001 (direct payment line) or the main office at 412-243-6200 and selecting the payment menu option. The automated system accepts credit/debit cards or electronic checks. For billing questions or assistance, call customer service at 412-243-6200 during office hours.
Mail Payments
Mail your payment stub with a check or money order (payable to WPJWA) to: Wilkinsburg-Penn Joint Water Authority 2200 Robinson Boulevard Pittsburgh, PA 15221
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments
Make payments in person at the WPJWA office: 2200 Robinson Boulevard Pittsburgh, PA 15221
Office hours are Monday–Friday, 8:30 AM–4:15 PM. Staff can assist with billing questions and payment arrangements. A 24-hour drop box is available for after-hours check or money order deposits when the office is closed.
Contact Customer Service
Reach WPJWA customer service at 412-243-6200 (Monday–Friday, 8:30 AM–4:15 PM) for billing inquiries, payment arrangements, service issues, or portal assistance. Email: [email protected]. The main office is located at 2200 Robinson Boulevard, Pittsburgh, PA 15221.
Frequently Asked Questions
Can I pay my WPJWA bill online without creating an account? The InvoiceCloud portal (accessed via https://wpjwa.com/pay-bill-online/) supports quick payments after entering your account number, though full registration is recommended for ongoing access.
What payment methods does WPJWA accept? The portal and phone accept credit/debit cards and electronic checks (ACH). Mail and drop box accept checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for WPJWA payments? Yes. A $2.95 convenience fee applies per transaction for credit/debit card payments. Electronic check, AutoPay, and mail payments are fee-free.
Where do I mail my WPJWA payment? Wilkinsburg-Penn Joint Water Authority, 2200 Robinson Boulevard, Pittsburgh, PA 15221. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:30 AM–4:15 PM at 2200 Robinson Boulevard, Pittsburgh, PA 15221. Use the 24-hour drop box for after-hours check or money order deposits.
How do I set up AutoPay for my WPJWA bill? Enroll through the InvoiceCloud portal. It is free and deducts automatically on the due date.
What services does Wilkinsburg-Penn Joint Water Authority provide? Safe drinking water and sewer services to customers in the greater Pittsburgh area, including communities from Pittsburgh to the Westmoreland County line.
How do I get help with payment arrangements or billing issues? Call 412-243-6200 during office hours or email [email protected]. Flexible arrangements are available through customer service.
