The City of Chattanooga manages sewer fees separately from water service through its Wastewater Department. Monthly sewer bills are based on water usage and include a clear due date. Timely payment prevents late fees or service disruptions.
For the most current payment options and instructions, visit the official Sewer Fees Payment page at https://chattanooga.gov/pay-and-apply/sewer-fees where you can review every verified method in detail. You can also pay your sewer bill securely through the official payment portal at https://www.sewerpayments.com/chattanooga to complete transactions directly.
One-Time Payment Option (Guest Pay)
The City of Chattanooga offers a convenient guest pay option for one-time sewer bill payments without requiring a full online account registration. This quick-pay feature allows you to settle your current bill securely using only your account number.
To complete a one-time payment:
- Go to the official payment portal.
- Select the guest or one-time payment option.
- Enter your account number exactly as shown on your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments process promptly with confirmation provided. This method is ideal for occasional users or those preferring not to create a recurring profile.
Online Payment Portal
Access the full sewer payment portal at https://www.sewerpayments.com/chattanooga. Registered users can view current and past bills, make payments, sign up for paperless billing, enroll in Auto-Pay, and manage their sewer account 24/7. The portal is secure and mobile-friendly.
Automatic Payments (Auto-Pay)
Enroll in Auto-Pay directly through the online portal after creating an account. This free service automatically deducts your full billed amount from your credit/debit card or bank account on the due date each month. You can modify or cancel Auto-Pay anytime through the portal.
Pay by Phone
Pay your sewer bill 24 hours a day, 7 days a week using the automated phone system at 1-844-898-3672. Have your account number ready. For billing assistance or if you cannot make a payment using your customer ID, call (423) 643-6311 during business hours.
Mail Payments
Mail your payment with a check or money order payable to City of Chattanooga. Include your account number on the check. Send to: PO Box 591 Chattanooga, TN 37401-0591
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. For priority or overnight mail, use: City of Chattanooga Wastewater Department 1250 Market Street, Suite 1008 Chattanooga, TN 37402-2713
In-Person Payments & Locations
Sewer Payment Center (SPC) Development Resource Center (DRC) 1250 Market Street, Suite 1008 Chattanooga, TN 37402
- Hours: Monday–Friday, 8:00 AM – 4:00 PM (or until 4:30 PM per some listings)
- Payment methods: Cash, check, money order, credit/debit card
The SPC is the first glass door on the left when facing the DRC from Market Street.
Additional option: Pay at any area First Horizon Bank branch (account must be current and bring your payment coupon). Walmart, cash advance facilities, and convenience stores are not authorized locations.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 311 or (423) 643-6311 (Monday–Friday, 8:00 AM–5:00 PM). For issues making payments, call (833) 237-8064 or email [email protected]. The Sewer Payment Center is located at 1250 Market Street, Suite 1008, Chattanooga, TN 37402.
Frequently Asked Questions
Does Chattanooga offer guest pay for one-time sewer bills? Yes. You can pay online as a guest by entering your account number without creating a full account.
What payment methods are accepted for Chattanooga sewer bills? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Standard fees apply for credit/debit card and e-check transactions and are displayed before confirmation.
What is the mailing address? PO Box 591, Chattanooga, TN 37401-0591. For priority mail use 1250 Market Street, Suite 1008, Chattanooga, TN 37402-2713.
Where is the in-person Sewer Payment Center? 1250 Market Street, Suite 1008 (Development Resource Center), Chattanooga, TN 37402, open Monday–Friday 8:00 AM–4:00 PM.
How do I enroll in Auto-Pay? Register for an online account in the portal and set up automatic payments from your card or bank account.
What services are covered by Chattanooga sewer fees? Sewer service charges based on water consumption for residential and commercial accounts.
How do I report a sewer issue or emergency? Call 311 or (423) 643-6311 Monday–Friday 8:00 AM–5:00 PM. For emergencies outside business hours, use the same numbers or follow instructions on your bill.
