Novant Health operates a network of hospitals, physician practices, and outpatient centers across North Carolina and South Carolina, delivering comprehensive medical care. Patients receive clear statements for services with a printed due date. Timely payment avoids late fees and collection activity while maintaining access to records.
- For the most current billing details, visit the official Online Bill Pay page at https://www.novanthealth.org/for-patients/billing–insurance/online-bill-pay/ to access MyChart and payment tools.
- Patients can also use the dedicated Pay Bill as Guest portal at https://www.novantmychart.org/MyChart/billing/guestpay/payasguest for quick one-time payments without a full account.
Guest Pay / One-Time Payment Option
Novant Health provides a convenient Pay Bill as Guest one-time payment option through its official MyChart system—no full account login required. This feature is ideal for patients who prefer to pay a single bill without creating a recurring profile.
To complete a guest payment:
- Visit the Pay Bill as Guest portal.
- Enter your last name and the guarantor account number or 12-digit Bill ID from your statement.
- Provide payment details using a credit/debit card.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The system is mobile-friendly and supports major payment methods.
Online Account Management with MyChart
Create a free MyNovant / MyChart account at https://www.novanthealth.org/mynovant/ for full 24/7 access. Once registered, you can view detailed billing statements, track payment history, enroll in paperless billing, manage saved payment methods, and set up recurring payments. The portal also allows you to request payment plans or financial assistance applications directly. MyChart is available as a mobile app for iOS and Android, providing the same features on the go.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your MyChart account to have payments automatically charged to your saved credit/debit card or bank account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Call the dedicated billing support line at (844) 266-8268 (Monday–Friday, 8:00 AM–6:00 PM) to make a payment over the phone or discuss your account. Have your statement or Bill ID ready. Representatives can process credit/debit card payments and assist with billing questions or payment arrangements. For legacy bills from certain facilities (pre-May 2024), specific phone numbers may apply—confirm on your statement.
Mail Payments
Mail your payment stub with a check or money order (payable to Novant Health) to the business office address listed on your individual statement. Include your full account number or Bill ID on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free. For financial assistance applications, mail to Novant Health, ATTN: Financial Assistance, PO Box 11549, Winston Salem, NC 27116.
In-Person Payments at Facilities
Payments can be made in person at any Novant Health hospital or outpatient financial counseling office during regular business hours. Bring your statement for faster processing. Staff can accept checks, money orders, or credit/debit cards where available and assist with payment plans or financial assistance applications. Use the facility locator on the Novant Health website to find the nearest location and confirm current hours. No centralized public payment counter exists—use hospital-specific financial offices.
Financial Assistance and Payment Plans
Novant Health offers financial assistance programs for qualifying patients who need help with emergency or medically necessary care. Payment plans are also available for outstanding balances. Contact the financial representatives at (844) 266-8268 or through MyChart to discuss eligibility, apply for assistance, or arrange a payment plan. Uninsured or high-deductible patients are encouraged to inquire about transparent pricing and charity care options.
Contact Customer Service
Reach Novant Health billing and financial services at (844) 266-8268 (Monday–Friday, 8:00 AM–6:00 PM) for payment assistance, billing inquiries, or account support. For general hospital information or to locate a specific facility, use the main Novant Health contact options on the website. For urgent billing concerns or payment arrangements, use the secure MyChart messaging feature or call during business hours.
Frequently Asked Questions
Can I pay my Novant Health bill online without creating an account? Yes. The official Pay Bill as Guest portal at https://www.novantmychart.org/MyChart/billing/guestpay/payasguest allows one-time payments using your last name and guarantor account number or Bill ID—no full registration required.
What payment methods does Novant Health accept? The portals and phone accept credit/debit cards. Mail and in-person options accept checks or money orders. Cash is accepted at some financial counseling offices.
Are there convenience fees for Novant Health payments? Standard processing fees may apply for credit/debit card transactions—confirm the exact amount during checkout. Electronic check and mail payments are typically fee-free.
Where do I mail my Novant Health payment? Use the exact business office address printed on your individual statement. Include your full account number or Bill ID on the check.
What are the in-person payment options? Payments can be made at any Novant Health hospital or outpatient financial counseling office during regular business hours. Locate the nearest facility on the Novant Health website.
How do I set up recurring payments or access MyChart? Register for a free MyNovant / MyChart account to enroll in recurring payments and view your full billing history.
What services does Novant Health provide? Comprehensive hospital and physician services including emergency care, surgery, imaging, lab services, and specialized medical care across North Carolina and South Carolina.
How do I apply for financial assistance or a payment plan? Contact financial representatives at (844) 266-8268 or through MyChart. Novant Health offers assistance programs for qualifying patients.
