NPAS Solutions, LLC (based in St. Louis, Missouri) is a medical debt collection agency and debt buyer. They handle unpaid medical bills from hospitals, clinics, and healthcare providers. Payments are typically made using a unique access code provided on your statement or notice. The company operates a patient authentication and payment system (via Loyale platform) for viewing and paying accounts.
Quick Pay Links:
How to Pay Your NPAS Solutions Bill
Online Payment (Access Code Required)
- Visit the Pay Invoice page: https://npas.com/pay-invoice-online/
- Enter the unique access code included with your bill or collection notice.
- If you do not have the access code, contact NPAS Solutions immediately (see phone numbers below).
The portal allows secure one-time payments. Full account login may be available through the Loyale patient portal for returning users.
Guest Pay / One-Time Payment
A true anonymous guest pay without any code or login is not prominently offered. Most payments require the access code from your statement. Once you have access, you can make payments using credit/debit card or bank account (ACH). Third-party services may also be used in some cases but can add extra fees.
Pay by Phone
Call the main customer service lines to make a payment, discuss your account, request an access code, or set up a payment plan:
- Toll-free: 1-800-223-9899
- Alternative: 866-258-1104 or (844) 489-6343 (fax line, but often listed for inquiries)
Have your account number or reference from the collection notice ready. Representatives can assist with payments, validation of the debt, or flexible arrangements.
In-Person / Pay in Store
In-person payments are not available. Mail your check or money order to the remittance address printed on your NPAS Solutions statement.
Mailing Address: NPAS Solutions, LLC PO Box 505606 Saint Louis, MO 63150-5606
Include your account number clearly on the check. Do not send cash.
Mobile App
There is no dedicated NPAS Solutions mobile app. Access the payment portal or Loyale patient system through your mobile browser.
Payment Methods and Fees
- Credit/debit cards and bank account (ACH) are typically accepted through the portal or by phone.
- Convenience fees may apply for card payments (confirm on the portal or during the call).
- ACH or check by mail is often the lowest-cost option.
Late Payments: Contact NPAS Solutions right away to discuss payment plans or settlements to avoid further collection actions or credit reporting impacts. Many medical debts qualify for negotiation or assistance programs.
Contact Information
- Main Phone: 1-800-223-9899
- Additional Numbers: 866-258-1104
- Mailing Address: PO Box 505606, Saint Louis, MO 63150-5606
- BBB Accredited: Since 2016 (check BBB for latest reviews/complaints)
Note: This is an attempt to collect a debt. Any information obtained will be used for that purpose. You have rights under the Fair Debt Collection Practices Act (FDCPA) — request debt validation in writing if needed.
FAQs
How do I pay my NPAS Solutions bill online?
Go to npas.com/pay-invoice-online/ and enter the unique access code from your statement. If you don’t have the code, call 1-800-223-9899 to request one.
Is there a guest pay option for NPAS Solutions bills?
Limited. Most online payments require an access code. Contact customer service for assistance with quick payment options.
What payment methods are accepted?
Credit/debit cards and bank account (ACH). Confirm current fees on the portal or by phone. Checks can be mailed.
Can I pay my NPAS Solutions bill by phone?
Yes. Call 1-800-223-9899 or 866-258-1104. Representatives can process payments and help with payment plans.
Where do I mail my NPAS Solutions payment?
Send to NPAS Solutions, LLC, PO Box 505606, Saint Louis, MO 63150-5606. Include your full account details.
How can I avoid further collection actions?
Pay promptly, request debt validation if disputed, or negotiate a settlement/payment plan by calling customer service. Enroll in any available payment arrangements.
Tip: Keep your collection notice or account number handy. Log into or access the portal regularly once you have the code. For the most accurate information, always refer to the details on your specific statement and contact NPAS Solutions directly at 1-800-223-9899. If you believe the debt is in error, send a written dispute request.