Bismarck, North Dakota residents rely on the City of Bismarck Utility Billing for essential monthly services including water, wastewater, stormwater, street lights, recycling, and solid waste collection. The City serves over 23,000 customers with bills generated on a cycle basis around the 10th, 20th, or 30th of each month and due 15 days after the billing date. Managing your Bismarck utilities bill has never been simpler thanks to updated digital tools and traditional options that ensure timely payments without interruption to service.
Residents can also handle payments directly through the secure City of Bismarck customer portal at https://ipn.paymentus.com/cp/bsmu, which supports fast one-time guest payments using only your account number from the bill.
Guest Pay Option for Bismarck Utilities
The City of Bismarck’s official payment portal now prominently features a one-time guest pay option, making it ideal for occasional users or those without an online account. Simply navigate to https://ipn.paymentus.com/cp/bsmu, select “Make One Time Payment,” and enter your full Utility Billing Account Number (format example: 05005105-001, including the hyphen). No registration is required.
Payments typically post the next business day if submitted before midnight Central Time, or within 48 hours otherwise. This guest pay feature accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover), electronic checks (ACH/eCheck), PayPal, Venmo, Apple Pay, Google Pay, and other digital wallets. A convenience fee of $3.65 applies per $250 (or portion thereof) for credit/debit card and most digital wallet transactions; ACH/eCheck payments incur no fee. Payments process securely through Paymentus, the City’s authorized third-party provider.
Online Payment Options Through the Official Portal
Beyond guest pay, creating a free account on the portal at https://ipn.paymentus.com/cp/bsmu unlocks recurring payments, AutoPay, paperless billing, usage history, and balance alerts. Log in with your email and password, add your account number, and schedule automatic deductions from your bank account or card. This setup ensures you never miss a due date and provides 24/7 access to manage your Bismarck utilities bill from any device.
If you encounter issues with the online system, contact Paymentus customer support at 1-800-420-1663. The portal is fully mobile-friendly and reflects the City’s 2026 modernization efforts for faster, more convenient service.
Pay by Phone
For those preferring voice assistance, call the City of Bismarck Utility Billing line at 701-355-1700 and select option 1 for billing inquiries or option 6 to pay by phone. Have your account number (split before and after the hyphen), billing ZIP code, and payment amount ready. The automated system accepts credit/debit cards or electronic check information. Payments process immediately during business hours or as scheduled.
Mail Payments
Mail your payment stub and check or money order to: City of Bismarck Utility Billing PO Box 5555 Bismarck, ND 58506-5555
Include your full account number on the check to ensure proper crediting. Allow 5–7 business days for processing and mailing time. This option remains fee-free and reliable for those without online access.
In-Person and Walk-In Payments
Visit the City of Bismarck Utility Billing Office in person at: 601 South 26th Street Bismarck, ND 58504
Office hours are Monday through Friday, 8:00 AM to 5:00 PM, except the first Tuesday of each month (closes at 4:30 PM) and City holidays. Staff accept payments during these hours, and the office is located for easy access near major routes.
Drop Box Locations for After-Hours Payments
For convenience outside office hours, use the secure drop boxes:
- Public Works Building drive-up box at 601 South 26th Street (same location as the office)
- Family Fare Grocery Stores: 835 South Washington Street, 1190 West Turnpike Avenue, and 3103 Yorktown Drive
- Capitol Building (near the mail room at 600 East Boulevard Avenue)
Drop boxes accept checks or money orders only—do not deposit cash. Enclose your payment stub and account number for prompt processing the next business day.
Bank Draft / AutoPay via Mail
For recurring automatic withdrawals from your checking account, complete the City’s Checking Automatic Payment Form (available on the Utility Billing page) and mail it with a voided check to the PO Box 5555 address listed above. This option provides the same convenience as online AutoPay without digital setup.
Electricity Provider Note: Capital Electric Cooperative
While the City of Bismarck handles water-related and solid waste utilities, most residential electricity service in the area is provided separately by Capital Electric Cooperative. Their payments are managed independently through SmartHub at capitalelec.com or the mobile app, with no transaction fees for online, app, phone, or mail options. For Capital Electric details, visit their site or call 855-937-1736. Natural gas service, if applicable, is typically handled by Montana-Dakota Utilities (MDU) with its own payment portal and customer service at 800-638-3278.
Contact Customer Service
Reach City of Bismarck Utility Billing by phone at 701-355-1700 (option 1), email at [email protected], or in person at the 601 South 26th Street office. Customer service representatives assist with billing questions, service starts/stops, meter readings, and payment arrangements. Response times are typically within one business day for emails and immediate during office hours for calls.
Frequently Asked Questions
Can I pay my Bismarck City utilities bill online without creating an account? Yes. The official portal at https://ipn.paymentus.com/cp/bsmu offers full guest pay/one-time payment functionality using only your account number from the monthly bill.
What payment methods are accepted for Bismarck utilities? The portal and phone options accept Visa, Mastercard, American Express, Discover, ACH/eCheck, PayPal, Venmo, Apple Pay, and Google Pay. Mail and drop boxes accept checks or money orders. Walk-in payments follow the same accepted forms.
Is there a convenience fee for Bismarck utilities online payments? Yes. A $3.65 convenience fee applies per $250 (or portion) for credit/debit card and most digital wallet payments. ACH/eCheck remains fee-free.
Where do I mail my Bismarck utilities payment? Send checks to City of Bismarck Utility Billing, PO Box 5555, Bismarck, ND 58506-5555. Always include your account number.
What are the walk-in hours for Bismarck Utility Billing? Monday–Friday, 8:00 AM–5:00 PM at 601 South 26th Street. The office closes at 4:30 PM on the first Tuesday of each month and on City holidays.
How do I set up AutoPay for my Bismarck utilities bill? Create an account on the portal at https://ipn.paymentus.com/cp/bsmu or submit the mailed Automatic Payment Form with a voided check. Both options allow recurring deductions.
What services does City of Bismarck Utility Billing cover? Water, wastewater, stormwater, street lights, recycling, and solid waste collection for over 23,000 customers.
How do I contact support if I have issues with the Bismarck utilities portal? Call 701-355-1700 (option 1) or Paymentus support at 1-800-420-1663. Email [email protected] for account-specific questions.
