The City of Eastpointe Water Department provides water and sewer services to residents and businesses in Eastpointe, Michigan. Monthly bills combine water and sewer charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Pay For page at https://www.eastpointemi.gov/how_do_i/pay_for/index.php where you can review every verified method in detail.
- You can also pay your water/sewer bill securely through the official BSA Online portal at https://bsaonline.com/?uid=255 to search records and complete transactions directly.
One-Time Payment Option
The City of Eastpointe offers a convenient one-time payment option through the official BSA Online portal. This quick-pay feature allows you to settle your current water/sewer bill without creating a full recurring profile.
To complete a one-time payment:
- Go to the official BSA Online utility payment link.
- Search for your utility billing record using your account information.
- Select credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments process promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Payment Portal
Access the official BSA Online system at https://bsaonline.com/?uid=255 to pay water and sewer bills. The portal lets you search records, make payments, and manage utility accounts. It supports credit/debit cards and e-checks with applicable convenience fees displayed before confirmation. The system is available 24/7.
Pay by Phone
Pay your water/sewer bill by phone using the automated system or speak with a representative. Call the Finance Department at (586) 445-3661 (Option 5 for Water Billing/Usage) during business hours. Have your account number ready. Credit/debit card payments are accepted with convenience fees.
Mail Payments
Mail your payment with a check or money order payable to the Treasurer, City of Eastpointe. Include your account number on the check. Send to: City of Eastpointe Attn: Finance Department 23200 Gratiot Avenue Eastpointe, MI 48021
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. Canceled checks serve as your receipt.
In-Person Payments & Locations
Pay in person at the City Hall Treasurer’s office: 23200 Gratiot Avenue Eastpointe, MI 48021
- Office hours: Monday–Thursday, 8:00 AM – 4:30 PM
- Payment methods: Cash, check, money order, and credit/debit card (with convenience fees)
After-hours drop box is available at City Hall by the main entrance (no cash accepted). Payments dropped after hours are processed the next business day.
Contact Customer Service
For billing inquiries, payment arrangements, usage questions, or portal support, call the Finance Department at (586) 445-3661 (Option 5 for Water Billing/Usage) Monday–Thursday during office hours. The Finance Department is located at 23200 Gratiot Avenue, Eastpointe, MI 48021. For water emergencies or service issues, contact the Public Works Department at (586) 445-5053.
Frequently Asked Questions
Does the City of Eastpointe offer one-time payments without full registration? Yes. Quick one-time payments are available through the official BSA Online portal by searching your utility billing record.
What payment methods are accepted for Eastpointe water bills? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions (online, phone, and in-person) and are displayed before confirmation.
What is the mailing address? City of Eastpointe, Attn: Finance Department, 23200 Gratiot Avenue, Eastpointe, MI 48021. Always include your account number on the check.
Where is the in-person payment location? City Hall Treasurer’s office at 23200 Gratiot Avenue, Eastpointe, MI 48021 (Monday–Thursday 8:00 AM–4:30 PM) with an after-hours drop box by the main entrance.
How do I report a water or sewer issue? Call Public Works at (586) 445-5053 for service emergencies or leaks.
What services are included on my Eastpointe water bill? Water usage and sewer charges for residential and commercial accounts.
