Public Service Company of New Mexico (PNM) provides electricity to more than 500,000 customers across New Mexico. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Bill page at https://www.pnm.com/paybill where you can review all payment options and make payments securely.
- You can also find detailed in-person payment centers and Western Union locations on the official Pay My Bill in Person page at https://www.pnm.com/payment-pay-in-person.
Guest Pay / One-Time Payment Option
PNM offers a convenient one-time payment (guest pay) option through its official online system—no full recurring account login required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit the Pay My Bill page and select the online payment option.
- Enter your account number from your bill.
- Provide payment details using a credit/debit card or bank account (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with My Account
Create a free My Account at https://www.pnm.com/login for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your PNM account from any device. The portal supports both one-time guest payments and recurring options.
Automatic Payments
Enroll in free AutoPay through My Account to have payments automatically withdrawn from your checking or savings account on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill by phone at 1-844-PNM-PYMT (1-844-766-7968) using KUBRA EZ-PAY. The automated system accepts credit/debit cards or electronic checks. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment with a check or money order (payable to PNM) to: Payments P.O. Box 27900 Albuquerque, NM 87125-7900
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at PNM Payment Centers & Western Union
PNM offers free in-person payments at official PNM Payment Centers and Western Union locations.
PNM Payment Centers (cash and check only; no card payments):
- Albuquerque: Thursday & Friday, 7:30 AM–4:00 PM MT, 414 Silver Ave. SW (24/7 payment drop box available).
- Alamogordo: Wednesday & Thursday, 7:30 AM–4:00 PM MT, 650 Fairgrounds.
- Bayard: Monday & Tuesday, 7:30 AM–4:00 PM MT, 800 Central Ave.
- Deming: Monday & Tuesday, 7:30 AM–4:00 PM MT, 420 S. Gold Ave.
- Las Vegas: Wednesday & Thursday, 7:30 AM–4:00 PM MT (specific address listed on the official page).
Additional centers operate on limited days in other cities. All centers are now open with updated 2026 holiday schedules.
Western Union Locations: Pay for FREE with cash, check, or debit card at Smith’s, Albertsons, Walmart, Walgreens, El Alamo Check Cashed, and other participating retailers. Most locations offer extended hours and weekend availability. Bring your PNM bill for faster processing. Find the nearest Western Union location on the official map.
Contact Customer Service
Reach PNM customer service at 1-888-DIAL-PNM (1-888-342-5766) for billing inquiries, payment arrangements, or assistance. For outages or emergencies, call the 24/7 outage line. The company serves customers with a focus on secure and convenient payment options.
Frequently Asked Questions
Can I pay my PNM bill online without creating an account? Yes. The official system supports one-time guest payments using only your account number.
What payment methods does PNM accept? The portal and phone accept credit/debit cards and bank accounts (ACH). Mail accepts checks or money orders. In-person accepts cash, check, or debit at Western Union and cash/check at PNM centers.
Are there convenience fees for PNM payments? No convenience fees are charged by PNM for official payments at PNM centers or Western Union locations. Confirm any processor fees during online or phone checkout.
Where do I mail my PNM payment? Payments, P.O. Box 27900, Albuquerque, NM 87125-7900. Always include your account number on the check.
What are the in-person payment hours? PNM Payment Centers operate on specific days (e.g., Albuquerque Thursday & Friday 7:30 AM–4:00 PM MT). Western Union locations vary—most open late and on weekends.
How do I set up AutoPay for my PNM bill? Enroll through My Account. It is free and deducts automatically on the due date.
What services does PNM provide? Reliable electricity service to customers across New Mexico.
How do I get help with payment arrangements or billing issues? Call 1-888-342-5766 during business hours. Flexible arrangements and assistance programs are available through customer service.