Antietam Broadband (formerly Antietam Cable) delivers high-speed internet, video, phone, and mobile services to residential and business customers in Washington County and Carroll County, Maryland. Monthly bills include service charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
For the most current details on accounts and billing, visit the official Billing page at https://www.antietambroadband.com/billing where you can access My Account and all payment options.
Online Account Management with My Account
Antietam Broadband offers convenient 24/7 online bill pay through its secure My Account portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal is fully mobile-friendly and provides real-time updates.
Automatic Payments (Auto Bill Pay)
Enroll in free Auto Bill Pay (recurring debit/credit card or bank account) by completing the Pre-Authorization Form available on the website. Submit the form by mail or in person. Once approved, payments are automatically deducted on the due date each month. This eliminates missed payments and late fees. You can modify or cancel Auto Bill Pay anytime through customer service or the portal.
Pay by Phone
Use the automated pay-by-phone system by calling 301-797-5000 and telling the system “I need to pay my bill.” Have your account number ready. The system accepts debit/credit cards or checks. For billing questions or assistance, the same number connects you to representatives. Toll-free customer service/billing line: 1-800-524-8004.
Mail Payments
Mail your payment stub with a check or money order (payable to Antietam Broadband) to: Antietam Broadband 1000 Willow Circle Hagerstown, MD 21740
Include the detachable stub from your billing statement and your full account number. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Drive-Thru & 24/7 Drop Box Payments
Visit the office in person at: 1000 Willow Circle Hagerstown, MD 21740
Lobby hours: Monday–Friday, 8:30 AM–5:00 PM. Drive-thru window hours: Monday–Friday, 8:30 AM–5:30 PM; Saturday, 9:00 AM–12:00 PM (closed Sundays and major holidays).
Payments are accepted at the customer service counter or drive-thru during these hours. A secure 24/7 drop-off box is located next to the front door for checks or money orders (processed the next business day). Cash is accepted in person only.
Contact Customer Service
Reach Antietam Broadband customer service/billing at 1-800-524-8004 (Monday–Friday, 8:00 AM–7:00 PM ET; Saturday, 8:00 AM–5:00 PM ET; closed Sundays and major holidays). Main office phone: 301-797-5000. 24/7 technical support is available at the main number. The office is located at 1000 Willow Circle, Hagerstown, MD 21740. Email support is available through the contact form on the official website.
Frequently Asked Questions
Can I pay my Antietam Broadband bill online without creating an account? My Account requires a one-time registration using your account number from the bill. There is no standalone guest pay option, but signup is quick and provides full access to bills and payment history.
What payment methods does Antietam Broadband accept? The portal and phone accept debit/credit cards and electronic checks. Mail and drop box accept checks or money orders. In-person and drive-thru accept cash, checks, or cards where available.
Are there convenience fees for Antietam Broadband payments? No convenience fees apply when using official My Account, Auto Bill Pay, phone, mail, in-person, or drop box options.
Where do I mail my Antietam Broadband payment? Antietam Broadband, 1000 Willow Circle, Hagerstown, MD 21740. Always include the detachable stub or your account number.
What are the in-person payment hours and options? Lobby: Monday–Friday, 8:30 AM–5:00 PM. Drive-thru: Monday–Friday, 8:30 AM–5:30 PM; Saturday, 9:00 AM–12:00 PM at 1000 Willow Circle. 24/7 drop-off box next to the front door.
How do I set up Auto Bill Pay? Download and complete the Pre-Authorization Form on the website and submit it by mail or in person. It is free once approved.
What services does Antietam Broadband provide? High-speed fiber and cable internet, video, phone, and mobile services in Washington and Carroll counties, Maryland.
How do I get help with payment arrangements or billing issues? Call 1-800-524-8004 during business hours or use My Account for self-service. Flexible arrangements are available through customer service.
