New York State Electric & Gas (NYSEG) provides reliable electric and natural gas service to customers across upstate New York. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
For the most current billing and payment details, visit the official Billing & Payment Help page at https://www.nyseg.com/support/billing-payment-help where you can find all options and contact numbers.
You can also make a payment online or review your account through the official Pay Online portal at https://www.nyseg.com/account/waystopay/payonline.
Guest Pay / One-Time Payment Option
NYSEG offers a convenient one-time payment option through its official online system—no full recurring account login required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit the Pay Online portal at https://www.nyseg.com/account/waystopay/payonline.
- Select Guest Checkout at https://portal.nyseg.com/payments/sap
- Enter your NYSEG account number.
- Provide payment details using a bank account (ACH) or credit/debit card.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management with My Account
Create a free My Account at nyseg.com for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, and manage your NYSEG account from any device. The portal supports both one-time payments and recurring options.
Automatic Payments (AutoPay)
Enroll in free AutoPay through My Account to have payments automatically withdrawn from your bank account or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Use the 24/7 automated pay-by-phone system by calling 800-600-2275 and pressing “2” to make a payment. Have your account number ready. The system accepts bank account or credit/debit card payments. For live assistance with billing questions or payment arrangements, call the Customer Relations Center at 800-572-1111 (Monday–Friday, 7 a.m.–7 p.m., excluding holidays).
Mail Payments
Mail your payment with a check or money order (payable to NYSEG) to: NYSEG P.O. Box 847812 Boston, MA 02284-7812
Include your account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Approved Agents
NYSEG offers in-person payments at approved pay agents, including many Walmart locations nationwide. Bring your bill payment stub when paying in person. Payments at authorized agents post the next business day with no convenience fee from NYSEG. Use the official locator on the Pay in Person page to find the nearest agent. Some agents may charge their own fees for cash or money orders—confirm at the location.
Contact Customer Service
Reach NYSEG Customer Relations Center at 800-572-1111 (Monday–Friday, 7 a.m.–7 p.m., excluding holidays) for billing inquiries, payment arrangements, or assistance. For payment arrangements, call 888-315-1755. For natural gas emergencies or odor, call 800-572-1121 or 911. The company serves customers across upstate New York with a focus on secure and convenient payment options.
Frequently Asked Questions
Can I pay my NYSEG bill online without creating a full account? Yes. The official Guest Checkout on the Pay Online portal allows one-time payments using only your account number—no full login required.
What payment methods does NYSEG accept? The portal and phone accept bank accounts (ACH) and credit/debit cards. Mail accepts checks or money orders. In-person agents accept cash, check, or money orders.
Are there convenience fees for NYSEG payments? Fees are charged by the third-party processor for some card payments—confirm during checkout. Bank account payments through My Account and mail are fee-free. OG&E does not receive any portion of processor fees.
Where do I mail my NYSEG payment? NYSEG, P.O. Box 847812, Boston, MA 02284-7812. Always include your account number on the check.
What are the in-person payment options? Payments can be made at approved pay agents, including many Walmart locations nationwide. Payments post the next business day with no NYSEG convenience fee.
How do I set up AutoPay for my NYSEG bill? Enroll through My Account. It is free and deducts automatically on the due date.
What services does NYSEG provide? Reliable electric and natural gas service to customers across upstate New York.
How do I get help with payment arrangements or billing issues? Call 800-572-1111 during business hours or 888-315-1755 for payment arrangements. Flexible options are available through customer service.
