Eugene Water & Electric Board (EWEB) is a customer-owned public utility providing electricity, water, and steam heat to residents and businesses in Eugene, Oregon. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay My Bill page at https://www.eweb.org/my-account/pay-my-bill where you can pay online as a guest or log into your account.
- You can also manage your EWEB account through the secure customer portal at https://myaccount.eweb.org/ for full access and recurring payment options.
Guest Pay / One-Time Payment Option
EWEB offers a convenient one-time payment (guest pay) option through its official online system—no full account registration required. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a guest payment:
- Visit the Pay My Bill page at https://www.eweb.org/my-account/pay-my-bill.
- Select the option to pay as an unregistered user.
- Enter your EWEB account number (found on your paper bill or bill-ready email).
- Provide payment details using Visa, MasterCard, or a checking/savings account (eCheck/ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly. No transaction fee is charged by EWEB for these payments.
Online Account Management with MyAccount Portal
Create a free MyAccount at https://myaccount.eweb.org/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, report outages, and manage your EWEB account from any device or the MyAccount mobile app. The portal recently received a visual update with enhanced security and a user-friendly layout. The portal supports both one-time guest payments and recurring options.
Automatic Payments
Enroll in free AutoPay through the MyAccount portal. This option automatically deducts the billed amount from your checking or savings account or charges your card on the due date each month, eliminating missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone (24/7 Automated)
Pay your bill 24 hours a day, 7 days a week by calling 541-685-7000 and pressing option 1. The automated system accepts Visa, MasterCard, or checking account payments. For billing questions or assistance, the same number connects you to representatives during business hours (8:30 AM–5:00 PM Monday–Friday).
Mail Payments
Mail your payment with a check or money order (payable to EWEB) using the return envelope provided with your bill or the remittance address on your statement. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person & Drop Box Payments
Visit EWEB Headquarters in person or use the secure drop box: 500 E. 4th Avenue Eugene, OR 97401
Drop boxes are available 24/7 at headquarters and at the UPS Store (1574 Coburg Rd., Eugene). Payments dropped in the box are processed the next business day. Cash payments over $1,500 require an appointment at the Roosevelt Blvd. location—call customer service to schedule. Staff can assist with billing questions during business hours.
Cash Payments at Walmart
Pay with cash or debit card at any Walmart MoneyCenter or Customer Service Desk. Present your current bill stub. A small service fee may apply (determined by Walmart). Payments typically post within 1–3 business days.
Contact Customer Service
Reach EWEB Customer Service at 541-685-7000 (Monday–Friday, 8:30 AM–5:00 PM) for billing inquiries, payment arrangements, or portal assistance. Email: [email protected]. Power outages: 1-844-484-2300. Water outages: 541-685-7595. After-hours emergencies: 9-1-1. Headquarters is located at 500 E. 4th Avenue, Eugene, OR 97401.
Frequently Asked Questions
Can I pay my EWEB bill online without creating an account? Yes. The official system allows one-time guest payments using only your EWEB account number—no full registration required.
What payment methods does EWEB accept? Online and phone accept Visa, MasterCard, and checking/savings accounts (eCheck/ACH). Mail and drop boxes accept checks or money orders. Cash is available at Walmart or headquarters (with appointment for large amounts).
Are there convenience fees for EWEB payments? No transaction fee is charged by EWEB for official online, phone, mail, or drop box payments. Walmart cash payments may include a small retailer fee.
Where do I mail my EWEB payment? Use the return envelope provided with your bill or the remittance address on your statement. Always include your account number on the check.
What are the in-person and drop box options? 24/7 drop boxes at headquarters (500 E. 4th Avenue) and the UPS Store (1574 Coburg Rd.). In-person service at headquarters during business hours. Large cash payments require an appointment.
How do I set up AutoPay for my EWEB bill? Enroll through the MyAccount portal at https://myaccount.eweb.org/. It is free and deducts automatically on the due date.
What services does EWEB provide? Electricity, water, and steam heat to customers in Eugene, Oregon. EWEB is a customer-owned public utility founded in 1911.
How do I get help with payment arrangements or billing issues? Call 541-685-7000 during business hours or email [email protected]. Flexible arrangements and bill assistance programs are available.
