Johnson City Utility System (JCUS) Bill Pay: Payment Portal & Supports

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The Johnson City Utility System (JCUS) in Johnson City, Tennessee, provides water, sewer, and garbage collection services to residential and commercial customers. Timely payment of your utility bill is essential to avoid late fees, service disconnection, reconnection charges, or collection actions.

Official Johnson City Utility Payment Resources

  • Official Utility Payment Portal – Log in with your account credentials to pay your water/sewer/garbage bill instantly, view balances, and manage your account 24/7.
  • Pay Utility Bill Page – Complete official guide to every payment method (online, phone, mail, in-person, AutoPay) with current instructions, fees, and important disclaimers.

1. Pay Online via Official Utility Payment Portal (Fastest & Most Recommended)

The authorized payment portal at https://secure.utilityflex.com/?entity=johnsoncity is the primary, secure way to pay your Johnson City utility bill 24/7.

How to pay:

  • Visit the portal and enter your login credentials (account number and PIN/password).
  • New users register using your account number from your bill.
  • View your current balance and select the payment amount.
  • Pay with e-check from your checking or savings account (free) or credit/debit card (convenience fee applies).
  • Submit for immediate confirmation.

Payments typically post within 1–2 business days. You can also view billing history, usage data, and set up future payments. Important note: Accounts that are past due or in the cutoff/nonpayment phase may be blocked from online payments due to additional fees being assessed.

2. Pay by Phone (Automated System)

For quick payments without internet access:

  • Call 877-768-5046 (available 24/7).
  • Have your account number ready.
  • Follow the automated prompts to pay with e-check (free) or credit/debit card (convenience fee applies).
  • Mastercard users: Call 866-604-3676 (until further notice).

Payments are processed quickly. Live assistance is available during business hours.

3. Pay by Mail

Mail payments remain free of convenience fees when using a check or money order (payable to “City of Johnson City Utility System”).

Mailing address: City of Johnson City P.O. Box 2386 Johnson City, TN 37605

Include the payment stub from your bill or clearly write your full account number on the check. Allow 5–7 business days for delivery and posting. Never send cash.

4. Pay In Person

Convenient walk-in option:

  • City Hall 601 E. Main Street Johnson City, TN 37601 Hours: Monday–Friday, 8:00 AM – 5:00 PM

Cash, checks, or money orders are accepted. Payments are typically credited the same business day.

5. AutoPay (Free Automatic Bank Draft)

Enroll in the City’s free AutoPay program to have your bill automatically deducted from your checking or savings account:

This is the most convenient way to avoid missed payments and credit-card fees. Many customers have used this free service for years.

6. Additional Options & 2026 Updates

  • Paperless Billing (e-Statements): Enroll at https://cojctn.wufoo.com/forms/utility-system-ebilling-form/ to receive your bill by email only.
  • Bank Bill Pay: Schedule payments through your bank’s online banking service.
  • Payment Assistance: Contact customer service for payment arrangements if you face financial hardship.
  • Disconnection Policy: If your service is disconnected for non-payment, you must pay the full past-due balance (plus any reconnection fees) before service is restored. After-hours reconnections incur extra charges. Call 423-461-1640 after payment to schedule restoration.

7. Important Security & Policy Notes

  • Always use official City domains (johnsoncitytn.org or secure.utilityflex.com) and verified phone numbers.
  • The City assumes no responsibility for incorrect information entered by customers.
  • The City reserves the right to refuse any payments.
  • Late payments may result in service disconnection after proper notice.
  • For water/sewer emergencies or billing questions: Call 423-461-1640 (Water & Sewer Services).

Customer Service Contact

  • Utility Billing / Water & Sewer Services: 423-461-1640
  • General inquiries: Monday–Friday, business hours
  • Physical address: City Hall, 601 E. Main Street, Johnson City, TN 37601

Frequently Asked Questions (FAQs)

1. What is the official online portal to pay my Johnson City utility bill? Use the secure portal at https://secure.utilityflex.com/?entity=johnsoncity.

2. Is there a guest or one-time payment option without login? No. You must log in with your account number and credentials.

3. Are there fees for credit/debit card payments? Yes — a convenience fee applies to card payments (online or phone). e-check and AutoPay from bank accounts are free.

4. What phone number is used for payments? Call 877-768-5046 (general) or 866-604-3676 for Mastercard payments.

5. Where do I mail my utility payment? City of Johnson City, P.O. Box 2386, Johnson City, TN 37605.

6. How do I enroll in free AutoPay? Complete the form at https://cojctn.wufoo.com/forms/city-of-johnson-city-automatic-bank-draft/ and upload a voided check.

7. Can I pay in person? Yes — at City Hall (601 E. Main Street) during business hours (Monday–Friday, 8:00 AM – 5:00 PM).

8. How quickly do online payments post? Most electronic payments post within 1–2 business days.

9. What should I do if my service is disconnected? Pay the full past-due balance and call 423-461-1640 to request reconnection (after-hours fees may apply).

10. Are third-party bill-pay services recommended? No. The City only endorses its official portal, verified phone numbers, mail, and in-person options.

11. Where can I view my bills and payment history? Full access is available after logging into the official utility payment portal.

12. How do I sign up for paperless billing? Complete the e-billing form at https://cojctn.wufoo.com/forms/utility-system-ebilling-form/.

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