Choice Waste Bill Pay & Customer Service

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Choice Waste Services is a regional trash, garbage removal, and dumpster provider based in Chester, Virginia, serving Chesterfield County and parts of Henrico and Hanover.
Customers can now manage accounts and pay bills through a new online customer portal, by phone, by mail, or via third‑party bill pay services.

Choice Waste Bill Pay – Current Options

1. New Online Customer Portal (Updated)

  • Main site: https://choicewasteservices.com
  • Bill Pay : https://choicewaste-portal.navusoft.net/
  • Look for the “Bill Pay” or “Online Customer Portal” link in the menu or homepage banner.
  • Choice Waste has launched a new Online Customer Portal (late 2024 update):
    • Existing customers receive an email invitation with:
      • A username
      • A temporary password
    • On first login you are required to change your password using a password reset code sent from no‑[email protected].
    • Customers previously enrolled in automatic payments will have their information securely transferred into the updated portal (no need to re‑enter card/bank details).

Through the portal you can typically:

  • View your current balance and billing history
  • Make one‑time payments
  • Set up or manage automatic recurring payments
  • Update contact and billing information

2. Pay by Phone

  • Customer service / billing phone: 804‑234‑4444
  • Call during business hours to:
    • Ask billing questions
    • Make one‑time payments by card over the phone
  • This is the best number to call if you have trouble logging into the new portal or didn’t receive the portal invitation email.

3. Pay by Mail

If your original article lists the correct address, keep it. The main address is:

Choice Waste Services
12914 Old Stage Rd
Chester, VA 23836

  • Mail a check or money order made payable to Choice Waste Services.
  • Include your account number and service address on the memo line.
  • Allow mailing and processing time before your due date.

4. Pay via doxo (Third‑Party Bill Pay)

  • doxo biller page: Choice Waste Services
  • You can pay with:
    • Linked bank account (often fee‑free)
    • Credit/debit card
    • Apple Pay
  • doxo is unaffiliated with Choice Waste; it may charge additional service fees and send payments on your behalf, so:
    • Check processing times
    • Use early enough before the due date

Choice Waste Bill Pay – FAQs

How do I pay my Choice Waste bill online?

Go to choicewasteservices.com and click Bill Pay / Online Customer Portal.
Log in with the credentials from your portal invitation email, then make a one‑time payment or set up AutoPay.

I never got the email for the new customer portal—what do I do?

First, check your spam/junk folder for an email from no‑[email protected].
If you still can’t find it, call 804‑234‑4444 and ask them to resend or help you create portal access.

Are my old automatic payments still active?

Yes.
Choice Waste states that if you were already enrolled in automatic payments, they are in the process of securely transferring your information into the updated portal, so you should not have to re‑enter it.

Can I still pay by phone?

Yes.
Call 804‑234‑4444 to make a one‑time payment using a card and to discuss billing questions.

What if I forget my portal password?

On the portal login page, use the “Forgot Password” or reset option.
You’ll receive a password reset code by email from no‑[email protected]; enter that code and create a new password.

Can I pay my Choice Waste bill through doxo?

Yes.
You can search for Choice Waste Services on doxo and pay using a bank account, card, or Apple Pay.
Remember that doxo is a third‑party service and may charge extra fees, and your bill is not considered paid until Choice Waste receives the funds.

What payment methods does Choice Waste accept?

Depending on the channel:

  • Portal / online: credit or debit cards; in some cases ACH/bank draft.
  • Phone: credit/debit card (confirm with customer service).
  • Mail: check or money order.
  • doxo: bank account, card, Apple Pay.

How do I know my payment went through?

  • Online: look for an on‑screen confirmation and/or email receipt from the portal.
  • Phone: request a confirmation number from the representative.
  • Bank or doxo: confirm that the payment shows as completed and check your next Choice Waste statement.

Who do I contact if I have questions about my bill or service?

Use one of the following:

  • Phone: 804‑234‑4444
  • Website contact form: via choicewasteservices.com (Contact Us page)
  • Email: [email protected] or the support email listed on your bill

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