The City of Durham, North Carolina Department of Water Management bills residential and commercial customers for water, sewer, stormwater fees, and optional yard waste services on a monthly basis. Payments are handled through the secure Utilities Customer Portal (powered by InfoSend as of late 2025). The portal supports one-time payments, account login for full management, e-billing, and AutoPay options.
Quick Pay Links:
- Pay Water Bill Online – Utilities Customer Portal (Login / One-Time Pay)
- Make a Payment – Official City Page
How to Pay Your Durham Water Bill
Online Payment / Guest Pay (One-Time)
- Visit the Utilities Customer Portal: https://billpay.onlinebiller.com/ebpp/durhamub/Login/Index
- For quick one-time payments, use the guest/one-time option with your 12-digit account number (found on your bill).
- Log in or register for full access to view bills, payment history, usage, and set up recurring payments or paperless billing.
Note: The City switched to a new payment provider (InfoSend) in November 2025. Existing users may need to re-enroll for AutoPay or saved payment methods.
Pay by Phone
Call Durham One Call at 919-560-1200 and select Option 1 for payments.
- Automated system available for quick payments.
- Have your 12-digit account number ready.
- Credit card or bank account payments accepted (convenience fees may apply — confirm during the call).
In-Person / Pay in Store
Pay with cash, check, or money order at these locations:
- Mist Lake Facility (Cashiering Counter): 1600 Mist Lake Drive, Durham, NC
- City Hall: 101 City Hall Plaza, Durham, NC
Business hours are typically Monday–Friday, 8:00 AM – 5:00 PM. Confirm current hours by calling 919-560-1200.
Mailing Address: Use the remittance address printed on your water bill statement.
Mobile App
There is no dedicated Durham Water mobile app. Access the Utilities Customer Portal through your mobile browser for on-the-go bill pay and account management.
Payment Methods and Fees
- Bank account (ACH/e-Check) and credit/debit cards accepted online and by phone.
- Important Fee Update (effective after March 31, 2026): Credit card payments will incur a 3.15% processing fee. The City encourages switching to ACH (bank account) or AutoPay to avoid this fee.
- Cash and checks accepted in person or by mail (no extra fee).
- Returned or declined payments may incur a $25 penalty.
Late Payments:
- Payment is due 21 days after the billing date.
- A 1% late charge accrues on unpaid balances after 21 days.
- After ~30 days, you will receive a disconnection notice.
- To avoid disconnection, pay the full delinquent amount or set up a payment plan by calling 919-560-1200.
- Reconnection fees and a $50 penalty may apply if service is turned off for non-payment.
Contact Information
- Customer Billing Services: 919-560-1200 (Option 1 for payments)
- Water/Sewer Emergencies (24/7): 919-560-4344
- General Inquiries: 919-560-1200
- Website: durhamnc.gov (Water Management section)
- Physical Addresses:
- Mist Lake Facility: 1600 Mist Lake Drive, Durham, NC
- City Hall: 101 City Hall Plaza, Durham, NC
AutoPay and e-Billing
Enroll in AutoPay through the customer portal for automatic monthly deductions from your bank account (recommended to avoid late fees). Sign up for e-billing (paperless) to receive statements via email.
FAQs
How do I pay my Durham water bill online?
Use the Utilities Customer Portal at billpay.onlinebiller.com/ebpp/durhamub/Login/Index. One-time guest payments are available with your 12-digit account number, or log in for full account access.
Is there a guest pay option for Durham water bills?
Yes. You can make one-time payments without full registration by entering your account number in the portal.
What payment methods are accepted?
Credit/debit cards and bank account (ACH). After March 31, 2026, credit card payments incur a 3.15% fee. ACH and in-person cash/check have lower or no extra fees.
Can I pay my Durham water bill by phone?
Yes. Call 919-560-1200 and select Option 1. The automated system or a representative can assist.
Where can I pay my Durham water bill in person?
At the Mist Lake Facility (1600 Mist Lake Drive) or City Hall (101 City Hall Plaza). Cash is accepted at the cashiering counters.
Is there a mobile app for Durham water bill pay?
No dedicated app is available. Use your mobile browser to access the secure customer portal.
How can I avoid late fees and disconnection?
Pay within 21 days of the billing date, enroll in AutoPay, or set up a payment plan by calling 919-560-1200. Switch to ACH payments to avoid the 3.15% credit card fee after March 31, 2026.
Tip: Keep your 12-digit account number handy for faster service. Log into the portal regularly to monitor usage, enroll in e-billing, and avoid extra fees. For the most current rates, fees, or assistance (including payment plans), visit the official City of Durham website at durhamnc.gov or call 919-560-1200.
