The City of Des Plaines provides water, sewer, and related utility services to residents and businesses in Des Plaines, Illinois. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Make a Payment page at https://www.desplainesil.gov/Residents/Make-a-Payment where you can review every verified method in detail.
- You can also pay securely through the official E-Pay portal at https://epay.desplaines.org/eSuite.Utilities/Default.aspx? to view your bill and complete transactions directly.
One-Time Payment (Quick Pay)
Des Plaines Utilities offers a convenient Quick Pay option for one-time payments with no login required. This guest-style feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official E-Pay portal.
- Click the Quick Pay option.
- Enter your account number from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full E-Pay portal at https://epay.desplaines.org/eSuite.Utilities/Default.aspx? to view current and past bills, make payments, sign up for paperless billing, and manage your account. First-time users must create a profile using their account number. The portal is available 24/7 and mobile-friendly.
Automatic Payments
Apply for Automatic Withdrawal from your bank account by completing the official form available on the city website. This free service automatically deducts your full billed amount on the due date each month. You can change or cancel the automatic payment using the dedicated form. Contact utility billing for assistance with enrollment.
Pay by Phone
Pay your utility bill by phone using a credit card by calling the Finance Department at 847-391-5330 during business hours. Have your account number ready. Convenience fees apply and are displayed before confirmation.
Mail Payments
Mail your payment with a check or money order payable to the City of Des Plaines. Include the payment stub and your account number. Send to: City of Des Plaines P.O. Box 734160 Chicago, IL 60673-4160
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
City Hall 1420 Miner Street Des Plaines, IL 60016
- Hours: Monday–Friday, 8:30 AM – 5:00 PM
- Payment methods: Cash, check, or credit card (Visa, MasterCard, Discover, American Express; picture ID required)
24/7 Drop Box Located in the breezeway between City Hall and the Police Station. Payments dropped after hours are processed the next business day.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 847-391-5322 or email [email protected] Monday–Friday during business hours. The Finance Department is located at City Hall, 1420 Miner Street, Des Plaines, IL 60016.
Frequently Asked Questions
Does Des Plaines Utilities offer quick pay without login? Yes. Quick Pay is available using only your account number with no full registration required.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation.
What is the mailing address? City of Des Plaines, P.O. Box 734160, Chicago, IL 60673-4160. Always include your payment stub and account number.
Where can I pay in person or use the drop box? At City Hall, 1420 Miner Street (Monday–Friday, 8:30 AM – 5:00 PM) with a 24/7 drop box in the breezeway between City Hall and the Police Station.
How do I set up automatic withdrawal? Download and submit the Automatic Withdrawal form from the city website.
What services are included on my Des Plaines utilities bill? Water and sewer services for customers in Des Plaines, Illinois.
How do I report a utility issue? Contact Utility Billing at 847-391-5322 or use the options on the city website.
