Vineland Municipal Utilities provides water, sewer, electric, and related services to residents and businesses in Vineland, New Jersey. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Payments page at https://customerservice.vinelandcity.org/payments/ where you can make a guest payment online without signing in.
- You can also review every detailed payment method on the official Payment Methods page at https://customerservice.vinelandcity.org/payment-methods/ to choose the option that works best for you.
One-Time Payment (Guest Pay)
Vineland Municipal Utilities offers a convenient guest pay option for one-time payments with no full account registration required. This quick-pay feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official Payments page and select the guest payment option.
- Enter your account number exactly as shown on your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including the convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full Vineland Municipal Utilities Customer Self-Service portal at https://vmupay.vinelandcity.org/css to view current and past bills, make payments, enroll in paperless billing, and manage your account 24/7. New users register directly on the portal using the email associated with their account.
Automatic Payments (AutoPay)
Enroll in AutoPay directly through the Customer Self-Service portal after logging in. E-check AutoPay is offered at no cost to customers and automatically deducts the full billed amount from your checking account on the due date each month. Credit/debit card AutoPay is available with a $3.95 processing fee. You can modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24/7 by calling the automated payment line at 1-855-786-5260. Have your account number ready. Credit/debit card or bank transfer payments are accepted with convenience fees displayed before confirmation. For billing assistance or questions, call Customer Service at 856-794-4021 during business hours.
Mail Payments
Mail your payment with a check or money order payable to Vineland Municipal Utilities. Include your account number on the check and attach the bill stub. Send to: Vineland Municipal Utilities 640 E. Wood Street P.O. Box 1508 Vineland, NJ 08362-1508
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. Do not mail cash.
In-Person Payments & Locations
City Hall Collections Department 640 E. Wood Street Vineland, NJ 08360
- Hours: Monday–Friday, 8:30 AM – 5:00 PM
- Payment methods: Cash, personal check, certified check, or money order (include account number)
Drive-Thru Payment Windows Located off the Seventh Street side of City Hall, open during normal business hours.
24-Hour Drop Boxes (no cash accepted):
- Wood Street in front of City Hall steps
- Corner of Seventh and Plum Streets
- Between the drive-thru windows on the Seventh Street side
Payments dropped after hours are processed the next business day.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 856-794-4021 Monday–Friday, 8:30 AM – 5:00 PM. The Collections Department is located at City Hall, 640 E. Wood Street, Vineland, NJ 08360. For water or sewer emergencies, use the same number or follow instructions on your bill.
Frequently Asked Questions
Does Vineland Municipal Utilities offer one-time guest payments? Yes. Quick guest payments are available online without signing in by using your account number on the official Payments page.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person and drop boxes accept cash, checks, and money orders. Mail accepts checks and money orders.
Are convenience fees charged? Yes. A $3.95 processing fee applies to credit/debit card payments and a $2.95 fee to bank transfers. These fees are displayed before confirmation. E-check AutoPay has no additional fee.
What is the mailing address? Vineland Municipal Utilities, 640 E. Wood Street, P.O. Box 1508, Vineland, NJ 08362-1508. Always include your full account number.
Where are the in-person payment locations and drop boxes? City Hall Collections Department and drive-thru windows at 640 E. Wood Street, plus three 24-hour drop boxes around City Hall (Wood Street front steps, Seventh & Plum corner, and between drive-thru windows).
How do I enroll in AutoPay? Log into the Customer Self-Service portal and register for AutoPay. E-check AutoPay is free.
What services are included on my Vineland Municipal Utilities bill? Water, sewer, electric, and related municipal utility services.
How do I report a utility emergency? Call 856-794-4021 or follow the emergency instructions provided on your bill.