Newport News Water Works provides high-quality drinking water to more than 410,000 residents and businesses across Newport News, Hampton, Poquoson, York County, and parts of James City County in Virginia. Monthly bills cover water service usage and related charges, with payments due by the date listed on each statement to avoid late fees or service interruptions. Managing your Newport News Water Works bill is now easier than ever with secure digital tools and traditional options that ensure timely payments.
- For the most current details on accounts and services, visit the official Pay Water Bill page at https://www.nnva.gov/306/Pay-Water-Bill.
- Customers can also make one-time or recurring payments directly through the secure online portal at https://myservices.nnww.nnva.gov/nnww/.
Guest Pay / One-Time Payment Option
Newport News Water Works offers a convenient guest pay (one-time payment) option through its official online portal—no account registration required. This feature is ideal for occasional users or those preferring not to create a login.
To pay as a guest:
- Visit the portal at https://myservices.nnww.nnva.gov/nnww/.
- On the login screen, select the “Pay Bill” option.
- Enter your 12-digit Water Works account number (found on your bill).
- Provide payment details using a credit/debit card (MasterCard, Visa, or Discover) or direct bank account transfer (ACH).
- Review and submit—receive an immediate on-screen confirmation code.
Credit/debit card payments post in real time (credited next business day if submitted before 8 PM ET; after 8 PM, weekends, or holidays within two business days). Bank transfers post the next business day. No convenience fees apply for official portal payments. Payments made after 2 PM may not allow same-day service reconnection.
Online Account Management Portal
Create a free account on the portal at https://myservices.nnww.nnva.gov/nnww/ for full access. Once enrolled (using your paper bill and banking details for activation), you can view bills, track usage history, set up AutoPay, enroll in paperless e-billing, schedule payments, and submit service requests. The system supports recurring automatic payments (full balance or fixed amounts weekly/monthly) from your bank account or card. Cancel unprocessed payments easily through the Payments > Payment History section. Payment history is available for up to three years.
A dedicated My NNWW Water mobile app is also available for iOS and Android, offering the same convenient features for on-the-go bill management.
Pay by Phone
Call the Water Works customer service line at 757-926-1000 and press 2 to pay by phone (available 8:00 AM–5:00 PM, Monday–Friday). Have your 12-digit account number ready. The automated system accepts credit/debit cards. For payment arrangements or extensions, press 1 for the automated menu or 4 to speak with a representative.
Mail Payments
Mail your payment stub with a check or money order (payable to Newport News Water Works) to: Newport News Water Works PO Box 979 Newport News, VA 23607-0979
Include your account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This method is completely fee-free.
In-Person and Drop Box Payments
Visit one of the two convenient payment locations:
- City Center at Oyster Point: 700 Town Center Drive, Newport News, VA 23606 (Monday–Friday, 8:30 AM–4:00 PM)
- City Hall Treasurer’s Office: 2400 Washington Avenue, Newport News, VA 23607 (Monday–Friday, 8:30 AM–4:00 PM)
Both locations accept Water Works and Hampton Roads Sanitation District (HRSD) payments. Secure 24/7 outdoor drop boxes are available at each site for after-hours check or money order deposits (no cash). Payments dropped after hours are processed the next business day.
Budget Billing and Automatic Payments
Qualifying residential customers (one full year of service with a current account) can enroll in Budget Billing through the online portal to average payments over 12 months for predictable billing. Automatic/recurring payments are also available in the portal—select your preferred amount, date, and payment method for hands-free monthly deductions.
PromisePay Payment Plans for Overdue Balances
For customers with past-due balances, Newport News Water Works partners with PromisePay to offer flexible, interest-free payment plans with no enrollment fees. Enroll online at https://nnva.promise-pay.com/ (enter your account number, ZIP code, and name as it appears on the bill) or call 757-703-4005 (Monday–Friday, 8:00 AM–5:00 PM). Plans help avoid service disruptions and can be paid via card, ACH, Apple Pay, or Google Pay.
Contact Customer Service
Reach Newport News Water Works customer service at 757-926-1000 (Monday–Friday, 8:00 AM–5:00 PM) for billing questions, payment arrangements, service starts/stops, or assistance. Email support is available through the portal or the contact form on the official site. For financial hardship, the H2O program (administered by The Salvation Army) provides assistance—apply via shareh20.org.
Frequently Asked Questions
Can I pay my Newport News Water Works bill online without creating an account? Yes. Use the guest “Pay Bill” option on the login screen of the portal at https://myservices.nnww.nnva.gov/nnww/ with only your 12-digit account number.
What payment methods does Newport News Water Works accept? Official channels accept credit/debit cards (Visa, MasterCard, Discover), bank account transfers (ACH), checks, and money orders. In-person and drop boxes accept checks or money orders only.
Are there convenience fees for Newport News Water Works online or phone payments? No convenience fees apply when using the official portal or phone system. PromisePay plans are also fee-free.
Where do I mail my Newport News Water Works payment? Newport News Water Works, PO Box 979, Newport News, VA 23607-0979. Always include your account number.
What are the in-person payment hours? Monday–Friday, 8:30 AM–4:00 PM at 700 Town Center Drive or 2400 Washington Avenue. 24/7 drop boxes are available at both locations.
How do I set up AutoPay or Budget Billing? Log into the portal at https://myservices.nnww.nnva.gov/nnww/ or contact customer service at 757-926-1000. Both options are free for eligible customers.
What services does Newport News Water Works provide? It supplies safe drinking water 24/7 to over 410,000 people across multiple jurisdictions and acts as billing agent for some combined city services.
How do I get help with overdue bills or payment extensions? Enroll in a PromisePay plan at https://nnva.promise-pay.com/ or call 757-703-4005. Financial assistance is available through the H2O program.
