Pay your Northeast Ohio Regional Sewer District (NEORSD) bill quickly and securely — sewer and stormwater fees are often included on your local water bill or billed separately depending on your city.
The Northeast Ohio Regional Sewer District provides wastewater treatment and stormwater management for Cleveland and surrounding communities in Cuyahoga County and parts of Northeast Ohio. Billing varies by location — many customers receive a combined bill from their local water provider (e.g., Cleveland Water), while others get a separate NEORSD bill. Always check your statement or use the address lookup tool on the NEORSD website.
How to Pay Your NEORSD Bill Online
Payment options depend on your city and whether you receive a combined water/sewer bill or a separate sewer bill:
- Select Your City on the official site to see exact online payment links and login portals.
- For many customers: Log in or use guest pay through your local water utility’s portal (e.g., Cleveland Water customers often pay sewer charges there).
- Separate NEORSD bills may direct you to a specific online payment system or eBilling platform for viewing bills, making payments, and setting up recurring options.
Start Here: https://www.neorsd.org/ → “Pay bill or view account” and select your city.
Third-party services like doxo are available but the official portals or your water billing agent are recommended.
Pay by Phone
Contact NEORSD Customer Relations for billing questions and payment assistance.
- Customer Service Phone Number: (216) 881-8247
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. ET
First Saturday of the month: 8:00 a.m.–11:00 a.m. (phone lines open until noon)
Have your account number ready. For sewer backups, flooding, or service issues, the site provides city-specific contacts.
Mail a Payment
Mail your check or money order (payable to Northeast Ohio Regional Sewer District or NEORSD) to the remittance address printed on your billing statement.
General Mailing Address (verify on your bill):
Northeast Ohio Regional Sewer District
P.O. Box 94550
Cleveland, OH 44101
Include your account number. Do not send cash. Allow sufficient time for processing.
In-Person Payments
NEORSD does not list dedicated public walk-in payment counters at its main office for routine bill payments. Most in-person or cash payments are handled through your local water billing agent or city offices (e.g., Cleveland Water payment locations). Use the address lookup tool on neorsd.org to find your specific billing contact.
Mobile App & Payment Assistant
- No dedicated NEORSD mobile app.
- Online portals (via your water provider or NEORSD eBilling) are mobile-friendly for viewing bills, making payments, and managing your account.
- Ask about recurring payments, eBilling (paperless), or automatic draft options when logging in or calling.
Fees & Late Payments
- Convenience fees may apply depending on the payment method and portal (credit/debit card payments often include a small fee).
- Late payments can result in penalties and additional charges. Contact customer service promptly if you anticipate a delay.
- NEORSD offers several cost-saving programs (discounts for seniors, low-income households, etc.). Check eligibility using the Discount Calculator on their site.
Contact Information
- Customer Service / Billing: (216) 881-8247
- Main Address: 3900 Euclid Avenue, Cleveland, OH 44115
- Business Hours: Monday–Friday 8:00 a.m.–5:00 p.m. ET (limited Saturday hours the first of the month)
- Website: https://www.neorsd.org/
- Utility Assistance: Check neorsd.org/save for resource fairs and programs
For sewer backups, flooding, or service issues, enter your address on the NEORSD site for the correct local contact.
NEORSD Bill Pay – FAQs
How do I pay my NEORSD sewer bill online?
Go to https://www.neorsd.org/, select “Pay bill or view account,” choose your city, and follow the links to your billing portal (often through your local water provider).
Can I pay by phone?
Yes. Call (216) 881-8247 during business hours for assistance with payments and billing questions.
Is there a mobile app?
No dedicated app. Use mobile-friendly online portals via your water utility or NEORSD eBilling.
What if I have a combined water/sewer bill?
Pay through your local water provider’s portal or payment options (e.g., Cleveland Water customers pay sewer charges on their water bill).
Are there convenience fees?
Fees may apply for credit/debit card payments depending on the portal. Check during checkout.
What if my payment is late?
Late fees or penalties may apply. Contact (216) 881-8247 right away to discuss options.
How do I check for discounts or assistance?
Visit https://www.neorsd.org/save or use the Discount Calculator on the customer service site. Utility assistance resource fairs are held multiple times per year.
Still need help?
Call (216) 881-8247, use the “Ask Us” form on the NEORSD website, or enter your address on the homepage for city-specific contacts. Always refer to the instructions and remittance address on your latest bill.
