North Shore Water Reclamation District provides essential wastewater treatment and reclamation services to residential, commercial, and industrial customers across Lake County, Illinois, including Gurnee, Waukegan, Libertyville, Zion, Highland Park, and numerous surrounding communities. Bills are issued on a scheduled cycle with a clear due date printed on each statement. Timely payment avoids late fees and potential service disruptions.
- For the most current details on billing and payments, visit the official Payment page at https://northshorewrd.org/payment/.
- Customers can also make secure one-time payments directly through the Illinois ePAY portal at https://magic.collectorsolutions.com/magic-ui/Login/north-shore-water-reclamation-d.
Guest Pay / One-Time Payment Option
North Shore Water Reclamation District offers a convenient one-time payment (guest pay) option through the official Illinois ePAY portal—no registration or login required. This feature is ideal for occasional users or those preferring not to create an account.
To pay as a guest:
- Visit the Illinois ePAY portal.
- Click “Make a one-time payment.”
- Enter your North Shore Water Reclamation District account number (found on your bill).
- Provide payment details using a credit or debit card (MasterCard, Visa, American Express, or Discover).
- Review the amount and submit for immediate confirmation.
A convenience fee applies for credit/debit card transactions. Payments typically post the same or next business day. You will receive an on-screen receipt and confirmation number. For technical issues with the portal, contact ePAY support at 855-226-7337.
Online Payment Portal (Illinois ePAY)
The same secure Illinois ePAY system supports repeat users who wish to save payment methods for faster future transactions. All official online payments must be processed through this verified portal. Third-party services are not authorized and may result in delayed or lost payments—always use the direct link above.
Pay by Phone
Pay your bill by credit or debit card over the phone through the Illinois State Treasurer’s Office by calling 888-862-3819. The automated system accepts MasterCard, Visa, American Express, and Discover. Have your account number and payment amount ready. A convenience fee applies. For billing questions, call the District’s Billing Department during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to North Shore Water Reclamation District) to: North Shore Water Reclamation District P.O. Box 2140 Bedford Park, IL 60499-2140
A pre-addressed return envelope is included with your bill. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
Note: Permit-related fees, connection charges, annexations, or fines should be mailed separately to P.O. Box 750, Gurnee, IL 60031.
In-Person and Night Drop Box Payments
Visit the District Administration Building in person at: 14770 W. William Koepsel Drive Gurnee, IL 60031
Office hours are Monday through Friday, 8:00 AM to 4:30 PM. Payments are accepted at the front desk during these hours. A secure night drop box is available at the entrance for after-hours check or money order deposits (processed the next business day). No cash is accepted in the drop box.
Automatic Bill Pay Program
North Shore Water Reclamation District offers a free Automatic Bill Pay program that deducts your invoice directly from a checking or savings account.
To enroll:
- Download the Automatic Bill Pay Application form from the official website.
- Complete the form and include a voided check or savings deposit slip.
- Email the completed form to [email protected] or mail it to the appropriate PO Box listed on the form.
Past-due balances must be resolved before enrollment. Once approved, payments are drafted automatically on the due date. Contact the Billing Department at (847) 623-6060 to cancel or modify the program.
Contact Customer Service
Reach the North Shore Water Reclamation District Billing Department at (847) 406-4709 (Monday–Friday, 8:00 AM–4:30 PM) for general billing questions. Use these dedicated lines for specific service areas:
- (847) 406-4701: Collection Notices or Service Reinstatement
- (847) 406-4702: Libertyville, Wadsworth, Waukegan
- (847) 406-4703: Zion
- (847) 406-4704: Bannockburn, Deerfield, Del Mar Woods, Highland Park, Highwood, Lake Bluff, Lake Forest, Knollwood
- (847) 406-4705: Beach Park, Green Oaks, Gurnee, North Chicago, Park City, Winthrop Harbor, Public Works
Main District office: (847) 623-6060. After-hours emergencies: (847) 520-2323. Email: [email protected]. The office is located at 14770 W. William Koepsel Drive, Gurnee, IL 60031.
Frequently Asked Questions
Can I pay my North Shore Water Reclamation District bill online without creating an account? Yes. The Illinois ePAY portal at https://magic.collectorsolutions.com/magic-ui/Login/north-shore-water-reclamation-d offers full one-time/guest pay functionality with no login required.
What payment methods does the District accept? Official channels accept credit/debit cards (Visa, MasterCard, American Express, Discover) via ePAY or phone. Mail and in-person/drop box accept checks or money orders only. No cash is accepted by mail or drop box.
Is there a convenience fee for online or phone payments? Yes. A convenience fee applies to all credit/debit card transactions processed through Illinois ePAY or the phone system (888-862-3819).
Where do I mail my North Shore Water Reclamation District payment? P.O. Box 2140, Bedford Park, IL 60499-2140. Always include your account number.
What are the in-person payment hours? Monday–Friday, 8:00 AM–4:30 PM at 14770 W. William Koepsel Drive, Gurnee, IL 60031. Use the night drop box for after-hours check deposits.
How do I set up Automatic Bill Pay? Download the form from the website, complete it with a voided check, and email it to [email protected] or mail it to the District.
What services does North Shore Water Reclamation District provide? Wastewater collection, treatment, and reclamation services for communities throughout Lake County, Illinois. (Note: Local water supply billing is handled separately by your municipality.)
How do I contact support for billing or payment issues? Call (847) 406-4709 during business hours or use the area-specific billing lines listed above. For ePAY issues, contact 855-226-7337.
