Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for cleveland utilities bill pay by using the official links that we have provided below.
Billing & Payments – Welcome to Cleveland Utilities
https://www.clevelandutilities.com/billing_and_payments/index.php
Pay Online · Pay By Phone · Levelized Billing Plan · Automated Payment Plan · Pay Stations & Locations · Billing & Rate Information · Water Loss Program.
Welcome to Cleveland Utilities
https://www.clevelandutilities.com/billing_and_payments/pay_online.php
Welcome to Cleveland Utilities Home Billing & Payments Pay Online Pay Online NOTICE: If you have been disconnected due to non-payment, you must call (423) 472-4521 to have your service re-connected. What is the Customer Portal? The Customer Portal provides you the convenience to access your account information online with a username and password.
Frequently Asked Questions
How do I pay my Cleveland water bill?
Make a payment using a credit card (Visa, Mastercard, Discover, or American Express) or Bank Account (Checking or Savings) online by setting up an account with us at my.clevelandwater.com where you can view and pay your bill. Make a payment by mail with a personal check or money order, made payable to City of Cleveland.
What information do I need to sign up for Cleveland Utilities?
12-digit Cleveland Utilities account number Full name associated with Cleveland Utilities account Your e-mail address If you provide the correct information, access to the Online Customer Portal will be processed immediately. If you experience issues with our automatic sign-up, click here to complete our Online Services form.
What is the policy on discontinuing a payment method in Cleveland Utilities?
Cleveland Utilities reserves the right to discontinue this service at any time or to anyone who does not follow the terms and conditions of this website or attempts to make payment with a check from a bank account with insufficient funds.
How do I go paperless with my Cleveland utility bill?
If you would like to go paperless, please contact the Cleveland Utility Department at 706-865-2017 or [email protected] ***PLEASE NOTE*** There are web sites that try to mimic the look of Cleveland’s Utility Bill Pay System.