Ephrata Borough provides electric, water, sewer, refuse, and recycling services to residential and commercial customers in Ephrata, Pennsylvania. Monthly utility bills combine these services with a clear due date printed on each statement. Timely payment prevents late fees, penalties, and potential service disconnection.
- For the most current details on accounts and billing, visit the official Utility Billing Information page at https://www.ephrataboro.org/2164/Utility-Billing-Information where you can review all payment methods and instructions.
- You can also make a secure payment directly through the official Civic Pay online portal at https://ephrataboro.merchanttransact.com/Login for quick online access and account management.
Guest Pay / One-Time Payment Option
Ephrata Borough offers convenient online payments through its Civic Pay portal. While full registration is recommended for ongoing access, one-time payments can be processed quickly using your account details from the bill.
To make a one-time payment:
- Visit the Civic Pay portal at https://ephrataboro.merchanttransact.com/Login.
- Use the payment options without full login if available, or create a quick account.
- Enter your account information and payment details (Visa, MasterCard, Discover).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. The portal is fully secure and mobile-friendly.
Online Bill Payment with Civic Pay
Create a free account on the Civic Pay portal at https://ephrataboro.merchanttransact.com/Login for full 24/7 access. Once registered, you can view current and past bills, track payment history, enroll in automatic payments, and manage your Ephrata Borough utility account from any device. The system supports both one-time payments and recurring options.
Automatic Bill Payment
Ephrata Borough offers free Automatic Online Bill Payment and Automatic Bank Draft options. Enroll through the Civic Pay portal or submit the Automatic Bill Payment Form (available on the official site). This service automatically deducts the billed amount from your selected bank account on the due date each month, eliminating missed payments and late fees. You will continue to receive a monthly bill marked “AUTO PAY.” The Borough has no sign-up fees and no access to your bank account beyond the provided information.
Pay by Phone
Pay your bill by phone through the Civic Pay system or by calling the Business Office. Credit/debit card payments (Visa, MasterCard, Discover) are accepted. For assistance, call the Business Office during regular hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Ephrata Borough) to: Ephrata Borough 124 S State Street Ephrata, PA 17522
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Borough Hall
Visit Borough Hall in person for payments during regular business hours: 124 S State Street Ephrata, PA 17522
Payments are accepted at the Business Office counter. A secure drop box is available near the flagpole for after-hours check or money order deposits. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards (Visa, MasterCard, Discover) are accepted.
Contact Customer Service
Reach Ephrata Borough Business Office / Utility Billing at (717) 738-9222 (Monday–Friday, 8:00 AM–4:30 PM) for billing inquiries, payment arrangements, or portal assistance. Email: [email protected]. Borough Hall is located at 124 S State Street, Ephrata, PA 17522.
Frequently Asked Questions
Can I pay my Ephrata Borough utilities bill online without creating a full account? The Civic Pay portal allows quick payments using your account information from the bill.
What payment methods does Ephrata Borough accept? The portal accepts Visa, MasterCard, and Discover. Mail and drop box accept checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for Ephrata Borough payments? No convenience fees are charged for official payments through the Civic Pay portal or at Borough Hall.
Where do I mail my Ephrata Borough payment? Ephrata Borough, 124 S State Street, Ephrata, PA 17522. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:00 AM–4:30 PM at Borough Hall (124 S State Street). A drop box is available near the flagpole for after-hours deposits.
How do I set up Automatic Bill Payment? Enroll through the Civic Pay portal or submit the Automatic Bill Payment Form. It is free and deducts automatically on the due date.
What services does Ephrata Borough provide? Electric, water, sewer, refuse, and recycling services for residents and businesses in Ephrata, Pennsylvania.
How do I get help with payment arrangements or billing issues? Call (717) 738-9222 during business hours or email [email protected]. Flexible arrangements and Budget Billing options are available.
Budget Billing Program Ephrata Borough offers a Budget Billing program for customers with one year of established clean billing history. This generates a monthly bill for actual charges but sets the total due as a pre-determined average, adjusted twice a year. Contact the Business Office for enrollment details.
Penalties and Policies Payments must be received by 4:30 PM on the due date to avoid penalties (5% first month, 1% each additional month for electric/water/sewer; 10% for refuse/recycling). A $35 NSF fee applies for returned checks. Payments are applied in a specific order: delinquent charges, recycling, refuse, water, sewer, electric.