Pay your Mecklenburg Electric Cooperative (MEC) bill online with SmartHub or Quick Pay, by phone, by mail, or via third‑party apps like doxo.
Log in or register for MEC SmartHub online bill pay
Mecklenburg Electric Cooperative payment options & contact
Online Bill Pay with SmartHub
MEC uses SmartHub as its primary online account and bill‑pay system.
- Go to meckelec.smarthub.coop and Register if you are a first‑time user, then log in to manage your account.
- From SmartHub you can view and pay your bill 24/7, see up to 24 months of billing history, and monitor your daily and monthly energy usage.
- You can pay using a credit/debit card or electronic check (bank account/ACH) and choose whether to pay the full balance or a custom amount.
Quick Pay / One‑Time Payment
SmartHub also supports quick, one‑time payments without needing full account management each time.
- Use the “Pay Now” / one‑time payment option from the SmartHub login page, enter your MEC account information, and submit a secure payment as a guest‑style transaction.
AutoPay & Billing Preferences
Within SmartHub, MEC members can automate and customize billing.
- Turn on AutoPay so your bill is drafted automatically each month from your saved bank account or card, on or just before the due date.
- Enable paperless billing to receive email notifications instead of paper statements and review your statements online.
AutoPay and paperless billing help avoid missed payments and reduce clutter.
Mobile App (SmartHub App)
You can manage MEC billing from your phone using the SmartHub mobile app.
- Download SmartHub for Android or iOS, search for Mecklenburg Electric Cooperative, and log in with your SmartHub credentials.
- The app lets you pay your bill, view usage graphs, report outages, and receive push alerts about bills or outages.
Pay by Phone
MEC offers billing and payment support by phone.
- Customer service / billing & payment assistance: 1‑800‑989‑4161.
- You can call this number during business hours to:
- Check your balance and due date
- Get payoff information
- Ask about payment options or arrangements
- Get guidance on using SmartHub
Some co‑ops using SmartHub also provide an automated phone pay line, but MEC primarily directs members to SmartHub or to speak with customer service about payments.
Pay by Mail & In Person
In‑Person Payments
You can pay your MEC bill in person at the main office.
- Headquarters / office:
Mecklenburg Electric Cooperative
11633 Highway 92 W
Chase City, VA 23924
During standard office hours you can pay by check, money order, or card at the counter.
Mail‑In Payments
MEC also accepts payments by mail.
- Use the remittance address printed on your MEC billing statement (a payment P.O. Box managed for lockbox processing).
- Include your payment coupon or clearly write your MEC account number on your check or money order.
- Mail your payment 7–10 days before the due date to allow for postal delivery and processing.
If you pay through your bank’s online bill‑pay, set Mecklenburg Electric Cooperative as the payee, use the remit address from your bill, and your bank will mail the payment on your behalf.
Third‑Party Bill Pay (doxo)
You can also pay MEC through doxo.
- doxo supports payments by linked bank account (often free), credit card, debit card, and Apple Pay, and lets you consolidate multiple bills in one app.
- You can use doxo via web or mobile apps to schedule payments, track delivery, and store receipts.
Because doxo is independent from MEC, some payment types (especially cards and wallets) may include extra service fees charged by doxo.
Contact & Support
For questions about your bill, payment difficulties, or outages:
- Billing & customer service: 1‑800‑989‑4161.
- Outages (24/7 reporting): 1‑877‑632‑5688 (do not use this line to make payments).
- MEC’s website also lists a general contact email such as [email protected] and a contact form for non‑emergency questions.
Mecklenburg Electric Cooperative Bill Pay FAQs
How do I pay my MEC bill online?
Go to meckelec.smarthub.coop, register or log in to SmartHub, and use the Bill & Pay section to pay with a credit/debit card or bank account, review billing history, and set up AutoPay and paperless billing.
Can I pay my MEC bill without logging in?
Yes. SmartHub offers a one‑time payment / Quick Pay option that lets you pay with your MEC account information without fully managing your profile at every visit.
What phone number do I call if I have questions about my bill?
Call 1‑800‑989‑4161 for MEC customer service; they can provide balance and due‑date information, explain charges, and help you with payment options or payment arrangements.
Where can I pay my MEC bill in person?
You can pay at the MEC office at 11633 Highway 92 W, Chase City, VA 23924 during normal business hours using check, money order, or card.