Emerald Coast Utilities Authority (ECUA) provides water, wastewater, and sanitation services to Escambia County and the City of Pensacola. Customers can pay their utility bills using several updated and convenient options, including a new enhanced online bill pay system.
Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for emerald coast utility authority bill pay by using the official links that we have provided below.
Emerald Coast Utilities Authority (ECUA) – Escambia County, FL
How to view and pay your ECUA Bill . … when your bill is ready to be viewed online at Emerald Coast Utilities Authority’s (ECUA) Click2Gov web site, … The ECUA provides water, wastewater, and sanitation services to Escambia County and the City of Pensacola. Pay your bill , check local advisories, …
My Bill – Emerald Coast Utilities Authority (ECUA)
ECUA customers now have the option of paying their bills by phone or via the internet. For a minimal charge, this option is a service and a convenience that allows customers to make payments for their ECUA bill up to $500.00. A one-time payment can be made by ACH, credit card or debit card with a Visa or Master Card logo. It’s easy and convenient!
ECUA Bill Pay Methods (2025 Update)
1. New Enhanced Online Bill Pay
- Website: Visit ecua.fl.gov and enroll in the online bill pay service (prior Click2Gov users need to re-enroll).
- Features:
- User-friendly interface
- Secure transactions (advanced encryption)
- Real-time payment confirmation
- 24/7 access from any device
- Access to bill history and statements
- Make payments to multiple accounts together
- Set up recurring or one-time payments
- Email and text notifications available
- Payment Options:
- Credit/debit card (Visa/MasterCard): 2.9% fee per transaction
- ACH/bank transfer: $0.35 fee per transaction
- Pre-authorized checking with ECUA: No fee
- Text-to-pay (enroll for SMS notifications to pay directly from your phone)
2. Pay By Phone
- Pay-By-Phone Number:
Call (850) 512-1548 for secure bill payments with your card or bank info, available 24/7.
3. Pay By Mail
- Mail To:
Use the address listed on your monthly statement (typically ECUA, PO Box in Pensacola, FL). - Include Account Number:
Write your ECUA account number on your check or money order.
4. Payment via doxo
- doxo.com:
Pay with Visa, MasterCard, Discover, Apple Pay, or bank account. Some methods may have extra fees.
5. In Person
- Customer Service Centers:
Some customers may pay in person at authorized payment locations or water customer service offices. Locations and hours are on the ECUA website.
Account & Billing Support
- Customer Support Email: [email protected]
- Customer Service Phone: (850) 476-0480
- Office Address: 9255 Sturdevant St, Pensacola, FL 32514
Frequently Asked Questions (FAQ)
How do I enroll in the new online bill pay system?
Go to ecua.fl.gov, follow prompts to create your account and set up payment options. Prior online account holders will need to re-enroll.
What bill pay fees should I expect?
- ACH/bank transfers: $0.35 per payment
- Credit/debit card: 2.9% per payment
- No fees for pre-authorized checking drafts set up directly with ECUA
Can I pay my bill by phone?
Yes, call (850) 512-1548 and follow the secure prompts to pay. You can also set up notifications for text-to-pay.
Is there a way to get billing reminders?
Yes! ECUA offers both email and text notifications for new bills, due dates, and payment confirmations.
How do I check my bill and usage history?
Once registered in the online bill pay portal, you can view current and past bills, payments, and usage statements.
Can I pay more than one account at once?
Yes, the enhanced portal allows multiple accounts to be linked and paid together.
What does the “InfoSend” fee refer to?
That is the fee for using ACH (bank transfer: $0.35) or card (2.9%). ECUA does not receive a portion of this fee.
Is my payment secure?
Yes, ECUA’s system uses advanced encryption for all online, phone, and text-based payments.
How quickly will my payment post to my account?
Payments post in real time for most online and phone payments; mail payments process when received.
How do I apply for new water/wastewater service?
Bring valid ID and deposit to the office, or apply online where available. Most new orders placed before 4:30 p.m. receive next-day service.
Tips for Managing Your ECUA Bill
- Set up AutoPay or payment reminders to avoid late fees.
- Save payment confirmation emails/texts for your records.
- Use secure, official payment channels (watch for scams).
- Contact customer support if you have trouble or billing questions.
ecua bill pay offers secure, flexible options for every customer—use the latest online system for best convenience!