Pay your City of Akron water and sewer bill online, by phone, or by mail through the Utilities Business Office payment options.
City of Akron water bill payment portal (WebConnect)
City of Akron online water bill pay information
https://akronohio.gov/pay_my_bill/index.php
City of Akron Water Online Bill Pay
The City of Akron Utilities Business Office offers an online WebConnect payment portal where you can view your account, sign up for e‑bill, and pay your water/sewer bill. Using WebConnect, customers can see current and past bills, check balances, and submit payments securely online.
Guest Pay, Login to Pay & Payment Portal
The official WebConnect site allows you to sign in with your utilities account to manage billing and payments.
- After logging in, you can view your usage, billing history, and schedule or submit payments directly from your bank account or card.
- The city does not explicitly label a “guest pay” option on WebConnect, but you can still pay your bill online through home banking by listing “City of Akron” as the payee and using the correct mailing address and account number.
Pay by Phone
You can pay your Akron water bill over the phone through the Utilities Business Office.
- Call the Utilities Business Office at 330‑375‑2554 Monday–Friday, 8:00 a.m. to 4:00 p.m., for billing and payment help, including phone payment options.
- If the direct line is down, residents can call 3‑1‑1 and be transferred to the billing department for assistance with payments.
The Utilities Business Office can also answer questions about balances, due dates, and payment arrangements.
AutoPay & Recurring Payment Options
Through the City of Akron’s online services, you can set up automatic bank draft so your water and sewer bill is paid automatically each billing cycle.
- AutoPay typically draws funds from your bank account on or before the due date, helping you avoid late payment penalties.
- You can sign up for automatic bank draft and paperless billing via the “Manage My Account / Online Bill Payment” services on the Akron utilities site.
In‑Person, Mail & Drop Box Payments
The Utilities Business Office manages in‑person and mailed payments for water and sewer bills.
- Mail payments to:
Utilities Business Office
PO Box 3674
Akron, OH 44309 - When paying online through your bank’s bill pay, list “City of Akron” as the payee and use 1180 S Main St, Ste 110, Akron, Ohio 44301 as the address, including your 8–10 digit account number.
There is also a payment drop box at 1180 S. Main St. for check or money order payments (no cash), which replaced the previous CitiCenter drop box. The Utilities Business Office is open by phone for customer service from 8:00 a.m. to 4:00 p.m., Monday through Friday.
Pay in Store / Retail Locations
Current public information from the City of Akron does not list specific third‑party “pay in store” retail partners (such as grocery or convenience stores) for water/sewer payments. Payments are primarily handled via WebConnect, phone, mail, and the drop box.
Third‑party bill‑pay platforms like doxo also allow City of Akron customers to pay online from multiple devices, but these services are independent of the city.
Mobile App & Third‑Party Payment Apps
The City of Akron does not advertise a dedicated water utility mobile app for direct city‑managed payments.
- However, customers can use third‑party services such as doxo, which offer iPhone and Android apps to pay City of Akron bills from a mobile device.
- With doxo, you can pay your City of Akron utilities bill using linked bank accounts, credit cards, debit cards, or Apple Pay, often with free payments when using a bank account.
These apps are separate from the City of Akron and may have their own terms or optional fees.
Fees & Late Payments
Water bills in Akron are calculated based on water usage in hundred cubic feet (HCF), with tiered rates per HCF.
- Online payments through the city’s own systems and many bank bill‑pay services are typically free of added convenience fees, though the city does not publish a specific per‑transaction fee schedule in the cited sources.
- If you are having trouble paying your bill, Akron residents may qualify for the Akron Water Bill Assistance Program, which can provide a 40% discount on water charges and fees for eligible low‑income customers.
- Federal CARES Act dollars and local assistance through Akron Cares have also been used to help customers experiencing hardship pay their utility bills.
Late fees and shutoff policies are handled by the Utilities Business Office; customers facing hardship or difficulty paying on time should contact the office or assistance programs promptly.
Contact & Customer Service
For most water and sewer billing questions, payment help, and account changes, contact the Utilities Business Office.
- Utilities Business Office (UBO) phone: 330‑375‑2554 (M–F 8 a.m.–4 p.m.)
- Utilities Business Office mailing address: 1180 S. Main St., Suite 110, Akron, OH 44301
- Email for utilities billing: [email protected]
For emergency water issues, meter service, and sewer concerns, contact the water and sewer divisions directly at their listed numbers.
Payment Assistance & Help Paying Your Akron Water Bill
Akron offers multiple payment assistance resources for residents struggling to pay their water bills.
- The Akron Water Bill Assistance Program provides eligible households at or below 175% of the federal poverty line with a 40% discount on water charges, including billing and infrastructure fees.
- Customers may also qualify for help through Akron Cares, which uses CARES Act funds and other resources for utility payment relief.
- United Way’s 2‑1‑1 helpline connects residents in Summit and Medina counties with water/sewer bill assistance programs and other utility support services.
Applications for assistance can be submitted by email, mail, or fax to the Utilities Business Office after eligibility is confirmed through HEAP, PIPP, or homestead programs.
FAQs About City of Akron Water Bill Pay
How do I pay my City of Akron water bill online?
You can pay online through the City of Akron WebConnect portal, where you sign in to view your account, see your bill, and pay electronically. You may also pay through your bank’s online bill‑pay by listing “City of Akron” as the payee and using the official Utilities Business Office address and your account number.
Can I set up AutoPay for my Akron water bill?
Yes, customers can enroll in automatic bank draft via the city’s online utilities services so that water/sewer bills are paid automatically each billing cycle. This helps avoid missed payments and late fees by drafting your bank account on or around the due date.
Is there a pay‑by‑phone option for Akron water bills?
Yes, you can make payments or get billing help over the phone by calling the Utilities Business Office at 330‑375‑2554 during weekday business hours. If that line is unavailable, dialing 3‑1‑1 can connect you to the billing department for payment assistance.
Where do I mail or drop off my Akron water bill payment?
Mail payments to the Utilities Business Office, PO Box 3674, Akron, OH 44309, including your account number. You can also use the UBO payment drop box at 1180 S. Main St. for check or money order payments (no cash).
Are there late fees or assistance programs if I cannot pay on time?
Yes, late fees can be assessed for overdue bills, but Akron offers the Akron Water Bill Assistance Program and Akron Cares to help eligible residents reduce bills and avoid shutoffs. You can apply through the City of Akron or contact 2‑1‑1 to get connected to water/sewer payment assistance resources.