Pay your City of Burlington, NC water/sewer bill online via the Municipal Online Services portal, by mail, in person, at the drive‑thru, or by recurring bank draft.
Pay Burlington, NC water/sewer bill online (Quick Pay & Login)
City of Burlington water & sewer billing information
Online Bill Pay & Quick Pay
Burlington uses Municipal Online Services for water/sewer utility billing.
- Use Quick pay if you “just need to pay your bill” with no login required; you only need your account number.
- Or Sign in / Sign up to create an account to view details, manage single and multiple accounts, use multi‑bill pay, and enable e‑Billing (paperless bills).
- The main online bill‑pay URL is also linked from the city’s Water & Sewer and Online Payments pages.
In‑Person, Drive‑Thru & Drop Box
You can pay your utility bill at the Municipal Annex building.
- Municipal Annex / Utility Billing Office:
237 West Maple Ave.
Burlington, NC 27215 - In‑person lobby payments: Monday–Friday, 8:00 a.m.–5:00 p.m. (excluding holidays).
- Drive‑thru: Available at the same address, Monday–Friday, 8:00 a.m.–5:00 p.m.
- Drop box: 24/7 drop box on the side of the building for check or money order payments (no cash).
Pay by Mail & Bank Draft
You can pay your Burlington water/sewer bill by mail.
- Mailing address for payments:
City of Burlington – Utility Billing
P.O. Box 1358
Burlington, NC 27216‑1358
Include your payment coupon or write your account number on your check or money order and mail several days before the due date.
Recurring Bank Draft (Auto Draft)
Burlington offers recurring bank draft for automatic payments.
- You can enroll by filling out the Auto Draft Form or by logging in to the online payment portal and signing up there.
- Alternatively, you can call 336‑222‑5100 and ask about the Burlington Utility Bank Draft Plan.
Contact & Customer Service
For billing questions, payment issues, or water service concerns, contact the Customer Service / Water Billing office.
- Customer Service / Water Billing phone: 336‑222‑5100.
- Customer service email for utilities: [email protected].
- Office location: Municipal Annex, 237 W. Maple Ave., Burlington, NC 27215.
FAQs About City of Burlington Bill Pay
How can I pay my Burlington, NC water bill online?
Go to the Municipal Online Services utility billing page, use Quick pay with your account number for a one‑time payment, or sign in/sign up to view bills, manage accounts, and enable e‑Billing.
Where can I pay my Burlington water bill in person?
Pay at the Municipal Annex, 237 W Maple Ave, Burlington, NC 27215, Monday–Friday, 8:00 a.m.–5:00 p.m., using the lobby, drive‑thru, or the 24/7 drop box for check/money‑order payments.
What phone number do I call if I have questions about my bill?
Call 336‑222‑5100 for Customer Service / Water Billing with questions about your bill, service, or bank draft options.