Shentel (Shenandoah Telecommunications Company) provides broadband internet, digital TV, phone services, and bundles across Virginia, West Virginia, Kentucky, Maryland, and Pennsylvania. Customers can pay bills securely online via the My Account portal, by phone at 1-800-SHENTEL, mail, or in person at local offices, with AutoPay and paperless billing offering a $5 monthly discount.
Learn how to pay your Shentel bill, set up auto payments, view statements, and contact support using the official links below.
Shentel – Homepage
https://www.shentel.com/en/homepage
Check service availability, explore bundles, and access account management for internet, TV, and phone.
Shentel – My Account Login
https://www.shentel.com/myaccount/login
Log in or register to pay bills, manage your account, view usage, and set up AutoPay. Residential and business options available.
Payment Options
1. Pay Online via My Account Portal
- Website: Visit shentel.com/myaccount/login to log in or register with your User ID (account number) and password.
- Features:
- One-time or recurring payments; enroll in AutoPay for automatic deductions (saves $5/month with paperless billing).
- View current and past bills, payment history, and service details.
- Secure 24/7 access with real-time confirmation.
- Payment Methods: Credit/debit card (Visa, MasterCard, Discover, American Express) or bank account (ACH/eCheck).
- Enrollment: Use your account number from your bill; guest pay not directly available—register for full access.
- Fees: No processing fees; late fee after 20 days past due date.
2. Pay By Phone
- Phone Number: Call 1-800-SHENTEL (1-800-743-6835) for automated or assisted payments (24/7 for prepaid; business hours for postpaid).
- Accepted: Credit/debit card.
- Process: Provide account number, select amount, and enter card details for instant processing.
3. Pay By Mail
- Mailing Address: Use the remittance address on your bill statement (typically Shentel, PO Box in Clarksburg, WV).
- Instructions: Include payment coupon with check or money order (no cash). Allow 7-10 days for processing to meet due dates (payment due within 10 days of billing date).
4. Pay In Person
- Locations: Local Shentel offices or authorized payment centers (find via store locator on shentel.com).
- Accepted: Cash, check, credit/debit card.
- Hours: Vary by location; call 1-800-SHENTEL for nearest office.
5. Prepaid Internet Refills
- Website: Visit prepaid.shentel.com and enter your MAC ID (from email or modem sticker).
- Phone: Call 1-800-SHENTEL to purchase refills by card.
- In-Store: Bring your Shentel Prepaid Key Card to a local store.
6. Payment via doxo
- doxo.com: Pay with credit/debit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Customer Service Phone: 1-800-SHENTEL (1-800-743-6835) for billing inquiries (Mon-Fri 8 a.m.-8 p.m. ET; Sat 8 a.m.-5 p.m. ET).
- Chat: Available via the My Account portal or website during business hours.
- Email: Use secure messaging in My Account.
- Local Offices: Find via shentel.com/contact for in-person help.
FAQs
Where can I find my Shentel bill online?
Log in to My Account at shentel.com/myaccount to view current and past bills, or download statements as PDFs.
Does Shentel accept doxo payments?
Yes, doxo processes payments for all Shentel services, including internet, phone, cable, and satellite.
What services does Shentel offer?
Shentel offers broadband internet (starting at $19.99/mo), digital TV, phone services, and bundles with discounts.
Is Shentel internet plan right for your family?
Yes, plans suit web surfing, streaming, homework, and emails, with data protection and speeds up to gigabit.
How do I set up AutoPay?
Log in to My Account, go to “Billing” > “AutoPay,” select your payment method, and enroll—earn a $5 monthly discount with paperless billing.
What if my payment is late?
Payments are due within 10 days of the billing date; a late fee applies after 20 days. Set up AutoPay to avoid fees and service interruptions.
Tips for Managing Your Shentel Bill
- Enroll in AutoPay and paperless billing via My Account for a $5/month discount and automatic payments.
- Pay early to avoid late fees—review your bill for prorated charges if adding/removing services.
- For prepaid users, refill online at prepaid.shentel.com using your MAC ID for hassle-free access.
- Save confirmation numbers from online or phone payments.
- Use official channels to prevent scams; contact support for billing disputes or assistance programs.
- Bundle services for additional savings and check availability at shentel.com.
Shentel offers flexible, secure bill pay—use My Account for quick online management!