The Montgomery Water Works and Sanitary Sewer Board (MWWSSB) provides water and sewer services to over 200,000 customers in Montgomery, Alabama, and surrounding areas. Customers can pay monthly bills securely online via the official customer portal, by phone at 334-394-2000, mail, in person at the office or drop box, or through authorized locations, with AutoPay and paperless billing available to avoid late fees and receive email reminders. Bills are issued monthly; payments post immediately for online and phone methods. New service requires an application and deposit.
Learn how to pay your Montgomery Water Works bill, set up auto payments, view statements, and contact support using the official links below.
Customer Portal – Montgomery Water Works
Log in or register to view bills, make payments, enroll in AutoPay, and access account history. Use your account number from your bill.
Pay My Bill – Montgomery Water Works
https://www.mwwssb.com/pay-my-bill
Quick access to payment options, including online portal, guest pay, and instructions for other methods.
Ways to Pay Your Montgomery Water Works Bill
1. Online via WebPay (My Account)
- Portal:
https://webpay.mwwssb.com - Features:
- View and pay bills online
- View consumption data & water usage
- Review transaction and payment history
- Analyze and download usage
- Add multiple accounts to one profile
- Payment methods supported online:
- Credit/debit cards – Visa, Mastercard, American Express, Discover
- Electronic check (ACH) – pay directly from checking or savings
- Automatic bank draft – recurring payments
- Some versions of the portal support wallet / stored methods (via the CityBase Payment Wallet).
For quick one‑off payments, you can typically use a “Pay as Guest / Standard Access” flow with your 10‑digit account number and bill amount without creating a full profile.
2. Text‑to‑Pay
From the current “Pay My Bill” and Account Services pages:
- Text PAY to 844‑997‑4181.
- You will receive a secure payment link on your phone.
- Pay quickly using:
- Apple Pay
- Google Pay
- ACH (bank account)
- Credit/debit card
This is one of the fastest mobile options for recurring payers.
3. Pay by Phone
According to recent Montgomery Water Works payment info:
- Phone payment number: 334‑206‑1600
- Follow the automated prompts to pay using:
- Credit/debit card
- Electronic check (ACH)
Phone payments are useful if you don’t have internet access but want same‑day posting.
4. Pay by Mail
Mail payments to:
Montgomery Water Works
Post Office Box 1631
Montgomery, AL 36102‑1631
Guidelines:
- Pay by check or money order payable to MWWSSB / Montgomery Water Works.
- Include your bill stub or write your account number on the check.
- Mail 5–7 business days before the due date to avoid late fees.
5. Pay In Person
- Office address:Montgomery Water Works
2000 Interstate Park Drive
Montgomery, AL 36109 - Payment methods:
- Cash
- Check
- Money order
- Card options may be available at the counter depending on system configuration.
Paying in person lets you get a same‑day receipt and ask billing questions.
6. Third‑Party Bill Pay (doxo, Deferit, Bank Bill Pay)
- doxo:
- MWWSSB is listed as a biller on doxo.
- You can pay with linked bank account (free) or card/Apple Pay (fees may apply).
- Deferit:
- Deferit allows you to upload a Montgomery Water Works bill, Deferit pays WMWSSB, and you repay Deferit in 4 installments.
- Deferit charges a membership fee and possibly an application fee.
- Bank bill pay:
- Add Montgomery Water Works & Sanitary Sewer Board as a payee.
- Use the PO Box 1631 address and your account number.
For lowest cost and fastest posting, paying directly via WebPay, text‑to‑pay, or phone is better than third‑party apps.
Fees, Late Charges & Service Disconnection
- Late fee:
- MWWSSB charges a 10% late fee on overdue account balances.
- Disconnection:
- If your account becomes delinquent, water service may be disconnected.
- To restore service, you must pay the full past due amount plus a reconnection fee (commonly cited as $50).
Use automatic bank draft or calendar reminders to avoid late fees and service interruptions.
montgomery water works bill pay – FAQs (Updated)
How do I pay my Montgomery Water Works bill online?
- Go to
https://www.mwwssb.com/pay-my-billand click through to WebPay or go directly tohttps://webpay.mwwssb.com. - Log in or use guest/standard access.
- Enter your 10‑digit account number, choose payment amount, select card/ACH, and submit.
Can I pay my bill without creating an online account?
Yes.
- Use the Standard/Guest Access path in WebPay.
- Enter your account number and payment details for a one‑time payment.
For full features (usage history, multiple accounts, bank drafts), register for a full WebPay/My Account profile.
What payment methods does WebPay accept?
WebPay typically accepts:
- Credit/debit cards: Visa, Mastercard, American Express, Discover
- Electronic checks (ACH) from checking/savings
- Automatic bank draft (recurring ACH)
- Apple Pay / Google Pay when using text‑to‑pay links
Check the payment screen for any convenience fees related to cards or wallets.
How do I sign up for automatic bank draft?
- Log in to WebPay at
https://webpay.mwwssb.com. - Go to automatic draft / recurring payment settings.
- Enter your bank routing and account numbers.
- Choose to pay full bill amount each cycle.
- Confirm enrollment.
Once active, your bill is automatically paid on or near the due date.
Can I pay my MWWSSB bill by text?
Yes.
- Text PAY to 844‑997‑4181.
- Tap the secure payment link you receive.
- Pay with Apple Pay, Google Pay, ACH or credit/debit card.
What is the phone number to pay my water bill?
- Call 334‑206‑1600.
- Follow the prompts to pay via credit/debit card or electronic check.
Where do I mail my Montgomery Water Works payment?
Mail to:
Montgomery Water Works
P.O. Box 1631
Montgomery, AL 36102‑1631
Include your payment coupon and account number on your check or money order.
How can I avoid late fees and disconnection?
- Pay on or before your due date each month.
- Use automatic bank draft or text‑to‑pay to ensure timely payment.
- If you miss a payment, log in to WebPay or call 334‑206‑1600 as soon as possible to pay and reduce late fees.
- If you receive a cut‑off notice, pay the full amount quickly to avoid service interruption.
Can I use third‑party services like doxo or Deferit?
Yes, but:
- doxo: can be convenient and offers bank‑linked free payments, but card payments may have extra fees, and posting can take longer.
- Deferit: allows you to split your bill into 4 interest‑free installments but charges a membership fee and should be used carefully.
Direct payments via WebPay, phone, or text are faster and typically cheaper.
What if I have questions about my bill?
You can also use the contact info provided on your paper or emailed bill.
Call Montgomery Water Works Customer Service at 334‑206‑1600.
Visit the office at 2000 Interstate Park Drive, Montgomery, AL 36109.