The City of Garden Grove, California provides water services to residents and businesses. Customers can pay their water bills conveniently through secure online options, including a guest payment feature that requires no account login.
- For a fast one-time or guest payment, visit the official Garden Grove Water Billing portal at https://waterbilling.ggcity.org/.
- For full account management, paperless billing, and additional self-service tools, use the same portal or visit the main Water Billing page at https://ggcity.org/finance/water-billing.
Guest / One-Time Online Payment (No Login Required)
Garden Grove offers a simple guest payment option through the official Water Billing portal. No account creation or login is needed.
Enter your 9-digit account number (found on your water bill) and the amount you wish to pay (minimum $0.01). Payments are processed securely. This is the quickest way to make a one-time payment if you prefer not to register for ongoing access.
Registered Online Account and Portal Features
Create a free account at the Water Billing portal to access enhanced features, including:
- Viewing current and past bills
- Making one-time or recurring payments
- Monitoring water usage and consumption history
- Enrolling in paperless (e-bill) notifications
- Setting up automatic payments (AutoPay)
The portal supports payments by credit/debit card and electronic check (eCheck). Registered users enjoy a more streamlined experience for managing their water account 24/7.
Pay by Phone (24/7 Automated)
You can pay your Garden Grove water bill anytime using the automated phone system at (888) 867-2992.
This service is available 24 hours a day, 365 days a year. It accepts credit/debit cards and is a convenient option when you cannot access the online portal. Have your account number ready when calling.
In-Person Payments
Visit Garden Grove City Hall for in-person assistance and payments:
Garden Grove City Hall – Water Billing 11222 Acacia Parkway Garden Grove, CA 92840
Business Hours: Monday – Thursday: 7:30 a.m. – 5:30 p.m. Friday: 7:30 a.m. – 5:00 p.m. (Closed every other Friday — confirm current schedule when visiting)
Staff can assist with payments, billing questions, new accounts, and starting or stopping service. Cash, checks, and cards are typically accepted.
Pay by Mail
Mail your payment with the remittance stub to the address listed on your water bill. If no specific P.O. Box is provided, you may send it to:
Garden Grove Water Billing 11222 Acacia Parkway Garden Grove, CA 92840
Include your account number on the check or money order. Allow extra time for postal delivery to ensure timely posting. Do not send cash by mail.
Customer Service and Account Support
Water Billing Inquiries, New Accounts, Start/Stop Service: (714) 741-5078 Email: [email protected] Pay by Phone (Automated): (888) 867-2992 (24/7)
Representatives can help with payment arrangements, billing disputes, and account changes during business hours. For emergencies or after-hours issues, use the automated pay-by-phone line or check the portal for updates.
Additional Notes
Garden Grove Water Billing offers an AutoPay option for automatic deductions from your bank account. Download the Water Bill Autopay Form from the official website or request it by phone.
The City provides resources for water conservation and usage monitoring through the online portal. Customers experiencing financial hardship can contact Water Billing at (714) 741-5078 to discuss alternative payment arrangements and avoid service disconnection.
There are no retail “in-store” payment locations or third-party kiosks for Garden Grove water bills. All standard payments are handled through the official online portal, by phone, in person at City Hall, or by mail.
Frequently Asked Questions
How do I make a one-time payment without creating an account? Use the Guest Payment option at https://waterbilling.ggcity.org/. Enter your 9-digit account number and the payment amount — no login is required.
What payment methods are accepted? The portal and phone system accept credit/debit cards and electronic checks (eCheck). In-person payments at City Hall typically accept cash, checks, and cards.
Can I set up automatic payments for my water bill? Yes. Enroll in AutoPay through the online portal or by submitting the Water Bill Autopay Form available on ggcity.org.
Where can I pay my Garden Grove water bill in person? Visit Garden Grove City Hall at 11222 Acacia Parkway, Garden Grove, CA 92840 during business hours (Monday–Thursday 7:30 a.m.–5:30 p.m., Friday 7:30 a.m.–5:00 p.m.).
What is the phone number for water billing questions? Call (714) 741-5078 for billing inquiries, new accounts, or starting/stopping service. For automated payments only, call (888) 867-2992 (available 24/7).
How do I start or stop water service? Contact Water Billing at (714) 741-5078 or visit City Hall in person. You can also request service changes through the online portal after creating an account.
