French Broad Electric Membership Corporation (French Broad EMC) provides electric service to members in Avery, Mitchell, and Watauga counties in North Carolina. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Billing page at https://www.frenchbroademc.com/index.php/billing/ where you can review every verified method in detail.
- You can also pay securely through the official online billing center at https://ipn2.paymentus.com/cp/fbem to view your account and complete transactions instantly.
One-Time Payment (Quick Pay)
French Broad EMC offers a convenient one-time Quick Pay option through its official online billing center without requiring a full account registration. This guest-style feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official billing center.
- Enter your account number from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal
Access the full online billing center to view current and past bills, make payments, analyze usage, sign up for paperless billing, and manage your account 24/7. The portal is secure and mobile-friendly.
Automatic Payments (Bank Draft)
Enroll in Automatic Bank Draft through the online portal or by completing the authorization form available on the website. This free service automatically deducts your full billed amount from your checking or savings account on the due date each month. You continue to receive your monthly statement for review. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill toll-free over the phone at 1-844-294-5697. Have your account number ready. Credit/debit card or e-check payments are accepted with convenience fees displayed before confirmation. Support is available during business hours.
Mail Payments
Mail your payment with a check or money order payable to French Broad EMC. Include your account number on the check. Use the remittance address printed on your monthly statement. Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
Payments can be made in person at the cooperative’s offices with cash, check, or card.
Main Office 1101 Beech Creek Road Newland, NC 28657 Phone: 828-733-6000 Hours: Monday–Friday, 8:00 AM – 5:00 PM
Additional offices are located in the service area—confirm exact locations on the official Billing page. Bring your bill for faster service.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 828-733-6000 Monday–Friday during business hours. The main office is located at 1101 Beech Creek Road, Newland, NC 28657. For power outages or emergencies, use the same number 24/7.
Frequently Asked Questions
Does French Broad EMC offer one-time Quick Pay without full registration? Yes. Quick Pay is available through the official billing center using your account number without full login.
What payment methods are accepted? Online portal and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation.
What is the mailing address? Use the exact remittance address printed on your monthly statement. Always include your full account number.
Where can I pay in person? At the main office in Newland or additional offices during business hours.
How do I enroll in AutoPay? Sign into the online billing center or complete the bank draft form available on the website.
What services does French Broad EMC provide? Electric service to members in Avery, Mitchell, and Watauga counties, North Carolina.
How do I report an outage or emergency? Call 828-733-6000 immediately for assistance.
