The City of Kirkland, Washington, provides water, sewer, stormwater, and garbage/recycling/compost collection services. Paying your utility bill on time avoids late fees and helps maintain reliable service. Kirkland offers convenient options including a fast one-time payment through its secure Paymentus portal (no full account required for guest-style payments), recurring AutoPay, phone payments, in-person service at City Hall with a 24/7 drop box, and traditional mail.
- Make a quick one-time payment or set up recurring payments at the official Paymentus portal: https://ipn.paymentus.com/cp/kdwa.
- For complete details on all payment methods and billing policies, visit the City of Kirkland Pay a Utility Bill page at https://www.kirklandwa.gov/Government/Departments/Finance-and-Administration/Customer-Accounts/Utility-Billing/Pay-a-Utility-Bill.
One-Time Payment Online (Guest / Quick Pay Option)
The City of Kirkland uses Paymentus for secure online payments. You can make a one-time payment without creating a full recurring account.
How to pay as a guest:
- Go to https://ipn.paymentus.com/cp/kdwa
- Select the one-time payment option
- Enter your account number (found on your bill; include three leading zeros if needed, no dashes)
- Complete payment with Visa, Mastercard, debit card, or e-check
One-time payments typically post to your account within two business days. This is the fastest digital method when you need to settle your bill immediately.
Pay Online with Full Account Access and Recurring Payments
Create an account on the Paymentus portal for ongoing management. Once registered you can:
- View current and past bills
- Make one-time or scheduled payments
- Enroll in recurring AutoPay (credit/debit card or e-check)
- Receive email notifications for new bills and payments
- View payment history
Recurring payments process on your due date. Registration is quick and allows you to manage everything in one place.
Pay City of Kirkland Utility Bill by Phone
Use the automated phone system for payments.
Automated Payment Phone Number: 1-855-498-9970
Have your account number ready. The system accepts Visa, Mastercard, and e-check. Follow the voice prompts to complete your transaction. This option works well outside business hours or when you prefer not to use the internet.
For billing questions during business hours, call 425-587-3150 or email [email protected].
Pay In Person at City Hall
City Hall – Utility Billing Counter Address: 123 Fifth Avenue, Kirkland, WA 98033
Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. (excluding holidays)
Accepted methods include cash, check, money order, or credit/debit card. Staff can assist with account questions during business hours.
24/7 Drop Box A secure drop box is located at the City Hall main entrance (123 5th Ave). Available all hours for check or money order payments (no cash). Payments deposited after 3:00 p.m. on the due date are typically credited the next business day.
Pay by Mail
Mail your check or money order (payable to City of Kirkland) along with the payment stub or your account number clearly written on the check.
Mailing Address: City of Kirkland Utility Billing P.O. Box 3528 Seattle, WA 98124-3528
Allow at least 10 days for delivery and processing. Include your account number and payment stub to avoid delays.
Automatic Payments (AutoPay / Direct Debit)
Enroll in recurring payments two ways:
- Online through the Paymentus portal – credit/debit card or e-check
- Download and complete the Direct Debit form (available on the official Pay a Utility Bill page), then email it to [email protected] or mail it in
Recurring payments process on your due date. This is one of the most reliable ways to avoid late fees.
Important Billing Information
Bills are typically issued every two months. Payment is due on the billing date. A 10% late fee is assessed on the 31st day after the billing date if unpaid. No reminder notices are sent before the due date. Payments received after 3:00 p.m. on the due date are credited the next business day.
Property owners are responsible for charges. Alternate (tenant) billing is available with proper forms. Contact Utility Billing promptly if you anticipate difficulty paying.
Customer Service and Contact Information
Utility Billing Questions: 425-587-3150 or [email protected] Automated Payments: 1-855-498-9970 Physical Address: City Hall, 123 Fifth Avenue, Kirkland, WA 98033 Mailing Address for Payments: P.O. Box 3528, Seattle, WA 98124-3528
Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. (City Hall counter); Drop box available 24/7
Have your account number ready when contacting support.
FAQs
How do I pay my City of Kirkland utility bill without creating an account? Use the one-time payment option at https://ipn.paymentus.com/cp/kdwa. Enter your account number for a quick guest-style payment.
What phone number do I call to pay my Kirkland utility bill? Call the automated system at 1-855-498-9970. Have your account number ready (include three leading zeros, no dashes).
Where can I pay my Kirkland utility bill in person? Visit the Utility Billing counter at City Hall, 123 Fifth Avenue, Kirkland, WA 98033 (Monday–Friday, 8:00 a.m.–5:00 p.m.). A 24/7 drop box is available at the main entrance (no cash).
What is the mailing address for Kirkland utility payments? Send checks or money orders to City of Kirkland Utility Billing, P.O. Box 3528, Seattle, WA 98124-3528.
How do I set up automatic payments for my Kirkland utility bill? Sign up online through Paymentus or download and submit the Direct Debit form from the official Pay a Utility Bill page.
Does the City of Kirkland charge convenience fees for payments? Paymentus (online/phone) charges a convenience fee for card and some e-check transactions. ACH through the portal and other methods may vary—confirm during payment.
What is the late fee for Kirkland utilities? A 10% late fee is assessed on the 31st day after the billing date if the bill remains unpaid.
How do I find my Kirkland utility account number? It appears on your utility bill statement.
What should I do if I cannot pay on time? Call 425-587-3150 immediately to discuss options and avoid late fees.