Riviera Utilities provides electric, water, wastewater, and natural gas services to residential and commercial customers across Baldwin County, Alabama. Monthly bills are issued with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most accurate and up-to-date payment options, visit the official Bill Pay Overview page at https://www.rivierautilities.com/pay-bill/ where you can access every available method directly from the utility.
- You can also manage your account securely through the official Customer Self-Service Portal at https://myaccount.rivierautilities.com/Home/ to view balances, pay bills, and enroll in convenient recurring options.
Guest Pay / One-Time Payment
Riviera Utilities offers a quick one-time payment option through its official online system—no full account registration required. This guest-style feature lets you pay your current bill securely using a credit or debit card.
To complete a one-time payment:
- Navigate to the official Pay My Bill section on the Riviera Utilities website.
- Select the quick-pay or guest payment option.
- Enter your account number exactly as shown on your statement.
- Provide your payment details and review before submitting.
The system processes transactions promptly with immediate confirmation. This method is ideal for one-off payments or users who prefer not to maintain a recurring profile. Standard convenience fees apply and are displayed during checkout.
Online Account Portal
Registered customers access the full Customer Self-Service Portal at https://myaccount.rivierautilities.com/Home/. Once logged in, you can view current and past bills, make payments with credit/debit card or e-check, sign up for paperless billing, and manage all account details. The portal is available 24 hours a day, 7 days a week.
Automatic Payments (AutoPay)
Enroll in AutoPay directly through the Customer Self-Service Portal after logging into your account. This free service automatically deducts the full billed amount from your bank account on the due date each month. You can view, modify, or cancel AutoPay at any time through the portal.
Pay by Phone
Pay your bill 24/7 using the automated phone system by calling 1-833-373-8734. Have your account number and credit or debit card ready. The system provides secure, instant processing. For billing questions or assistance, contact the main office during business hours.
Mail Payments
Mail your payment with a check or money order made payable to Riviera Utilities. Write your full account number on the check. Use the remittance address printed on your monthly statement. Mail payments incur no convenience fees but require 5–7 business days for delivery and processing.
In-Person Payments & Locations
Main Office – Foley 413 East Laurel Avenue Foley, AL 36535 Phone: 251-943-5001 Hours: 8:00 AM – 4:30 PM, Monday – Friday
Branch Office – Daphne 700 Whispering Pines Road Daphne, AL 36526 Phone: 251-626-5000 Hours: 8:00 AM – 4:30 PM, Monday – Friday
Both locations accept cash, checks, and money orders at the front counter. Staff can assist with billing questions and payment arrangements. After-hours drop boxes are available at each office.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call:
- Foley area: 251-943-5001
- Daphne area: 251-626-5000
Offices operate 8:00 AM to 4:30 PM, Monday through Friday. For natural gas emergencies or suspected leaks, call 251-943-4999 immediately.
Frequently Asked Questions
Does Riviera Utilities offer guest pay for one-time bills? Yes. Quick one-time payments are available through the official online system without full account registration.
What payment methods does Riviera Utilities accept? Online and phone support credit/debit cards and e-checks. In-person accepts cash, checks, and money orders. Mail accepts checks and money orders only.
Are convenience fees charged for online or phone payments? Yes. Fees apply for credit/debit card transactions and are shown at checkout. E-check fees are typically lower.
What is the mailing address for Riviera Utilities? Use the exact remittance address printed on your monthly bill statement and always include your account number.
Where can I pay in person? At the Foley Main Office (413 East Laurel Ave.) or Daphne Branch Office (700 Whispering Pines Rd.) during 8:00 AM – 4:30 PM business hours.
How do I enroll in AutoPay? Log into the Customer Self-Service Portal and follow the AutoPay enrollment steps. The service is free.
What services does Riviera Utilities provide? Electric, water, wastewater, and natural gas services throughout Baldwin County, Alabama.
How do I report a gas emergency? Leave the area immediately and call 251-943-4999. For electric or water outages, use the outage map or main customer service numbers.
