North Penn Water Authority (NPWA) supplies safe, reliable drinking water to more than 36,000 customers in 20 municipalities across Bucks and Montgomery counties in Pennsylvania. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
For the most current details on accounts and billing, visit the official online bill pay page at https://npwa.org/online-bill-pay where you can pay your bill securely and conveniently. You can also review all payment methods and customer service information on the main North Penn Water Authority website at https://npwa.org/.
Guest Pay / One-Time Payment Option
North Penn Water Authority offers convenient online payment options that support quick one-time payments. While full registration is recommended for ongoing access, payments can be processed rapidly using your account details from the bill.
To make a one-time payment:
- Visit the online bill pay page https://www.invoicecloud.com/portal/(S(b2jyrkt55k1k2vmbfrjs2ogn))/2/Site2.aspx?G=19130c69-97fd-4ad4-a8bd-2d4586f641f2
- Enter your account number and required information from your statement.
- Provide payment details using a credit/debit card (Visa, MasterCard, Discover, Amex), e-check, Google Pay, Apple Pay, PayPal, or Venmo.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive confirmation. The system is fully secure and mobile-friendly. Credit/debit card and digital wallet payments incur a $1.00 service fee. Check, ACH, or e-check payments have no service fee. Credit/debit/digital wallet payments are limited to a maximum of $1,000 per transaction and two payments per invoice.
Online Account Management
Create a free account on the official online bill pay system for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in e-billing (paperless statements), and manage your North Penn Water Authority account from any device. The portal supports both one-time payments and recurring options.
Automatic Payments
Automatic payment options are available by contacting customer service or through the online system. This service automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. Contact the office for enrollment instructions.
Pay by Phone (IVR)
Pay your bill by phone using the Interactive Voice Response (IVR) system by dialing 844-915-1241. You can also call the office at 215-855-3617 and press 4. The system accepts payments and is available 24/7 for convenience. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment with a check or money order (payable to North Penn Water Authority) to: North Penn Water Authority P.O. Box 667 Souderton, PA 18964-0667
Include your account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Office & Drop Box
Visit the main office in person for payments during regular lobby hours: 300 Forty Foot Road Lansdale, PA 19446
Payments are accepted Monday through Friday (excluding holidays) from 8:30 AM to 4:30 PM. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available.
A secure drop box is located outside the front door of the office for after-hours check or money order deposits. Payments deposited in the drop box are processed the next business day.
Contact Customer Service
Reach North Penn Water Authority customer service at 215-855-3617 (Monday–Friday, 8:30 AM–4:30 PM). For Customer Service, press 3. After-hours emergencies: 215-855-9945. Safe Drinking Water Hotline: 800-426-4791. Fax: 215-855-2756. The main office is located at 300 Forty Foot Road, Lansdale, PA 19446. Email: [email protected].
Frequently Asked Questions
Can I pay my North Penn Water bill online without creating a full account? Yes. The official online bill pay system supports one-time payments using your account number.
What payment methods does North Penn Water Authority accept? Online accepts credit/debit cards (Visa, MasterCard, Discover, Amex), e-check, Google Pay, Apple Pay, PayPal, and Venmo. Mail accepts checks or money orders. In-person accepts cash, checks, or cards where available.
Are there convenience fees for North Penn Water payments? A $1.00 service fee applies for credit/debit cards and digital wallet payments. Check, ACH, or e-check payments have no service fee.
Where do I mail my North Penn Water payment? North Penn Water Authority, P.O. Box 667, Souderton, PA 18964-0667. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday (excluding holidays), 8:30 AM–4:30 PM at 300 Forty Foot Road, Lansdale, PA 19446. A drop box is available after hours.
How do I set up automatic payments? Contact customer service at 215-855-3617 for enrollment options. It is free and deducts automatically on the due date.
What services does North Penn Water Authority provide? Safe drinking water supply to portions of Bucks and Montgomery counties in Pennsylvania.
How do I get help with payment arrangements or billing issues? Call 215-855-3617 during business hours or email [email protected]. Flexible arrangements are available through customer service.
