Collier County Public Utilities provides water, wastewater, and sewer services to residents in Collier County, FL. Customers can pay bills securely through the updated online portal at colliercountyfl.gov/paywater, by phone, mail, or in person, with auto-pay options via ACH to avoid fees.
Learn how to pay your Collier County water utility bill, set up auto payments, view statements, and contact support using the official links below.
Collier County Public Utilities – Collier County, FL
https://www.colliercountyfl.gov/government/public-utilities/utility-billing-customer-service
Manage water and sewer billing, view rates, and access customer service details.
Pay My Water Bill – Online Portal
https://www.colliercountyfl.gov/paywater
Log in to view bills, make payments, enroll in auto-pay, and access up to 24 months of history. Guest payments available without registration.
Payment Options
1. Pay Online via Utility Portal
- Website: Visit colliercountyfl.gov/paywater to register or make a guest payment.
- Features:
- One-time or scheduled payments.
- Enroll in auto-pay with ACH (bank transfer) for fee-free automatic deductions.
- View current and past bills (up to 24 months), payment history, and usage.
- Paperless billing and email/text reminders available.
- Secure 24/7 access powered by InvoiceCloud and NCR Corporation.
- Payment Methods: Debit/credit card (Visa, MasterCard, Discover) or eCheck/ACH.
- Fees: 2.5% nonrefundable fee for debit/credit cards (effective January 2, 2025); ACH/eCheck is free.
- Enrollment: Use your account number and last name/business name to register.
2. Pay By Phone
- Phone Number: Call (239) 252-2380 for automated payments 24/7.
- Accepted: Debit/credit card or eCheck.
- Fee: 2.5% for cards; free for eCheck.
3. Pay By Mail
- Mailing Address: Collier County Utility Billing 3301 East Tamiami Trail, Building F Naples, FL 34112
- Instructions: Include your payment stub with check or money order (no cash). Allow 7-10 days for processing.
4. Pay In Person
- Locations: Utility Billing & Customer Service Office, 3301 East Tamiami Trail, Building F, Naples, FL 34112.
- Hours: Monday–Friday, 8 a.m.–5 p.m.
- Accepted: Cash, check, money order, debit/credit card.
- Fee: 2.5% for cards; no fee for cash, check, or money order.
5. Pay Through Your Bank
- Use your bank’s online bill pay service.
- Instructions: Enter “Collier County Utility Billing” as the payee and include your account number.
6. Payment via doxo
- doxo.com: Pay with debit/credit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Customer Service Phone: (239) 252-2380 (Monday–Friday, 8 a.m.–5 p.m.)
- Fax: (239) 252-6699
- Email: [email protected]
- Address: 3301 East Tamiami Trail, Building F, Naples, FL 34112
FAQs
How do I pay my Collier County water utility bill online?
Visit colliercountyfl.gov/paywater to log in, make one-time payments, or enroll in auto-pay. Guest payments are available without an account.
What are the fees for payments?
Starting January 2, 2025, a 2.5% fee applies to debit/credit card payments; ACH/eCheck, cash, check, and money order are free.
How do I set up auto-pay?
Log in to the portal at colliercountyfl.gov/paywater, select auto-pay, and provide your bank routing and account numbers for fee-free ACH deductions.
When is my water bill due?
Bills are issued bi-monthly and due about 20 days after receipt; check your statement for the exact date. Late fees apply after the due date.
What happens if I pay late?
A late fee is added to unpaid balances; contact customer service for payment arrangements or assistance programs.
Can I view my bill history online?
Yes, registered users can access up to 24 months of bills and payments in the online portal.
Why did Collier County partner with InvoiceCloud?
To enhance security and comply with Payment Card Industry Data Security Standards for protecting customer data.
Tips for Managing Your Collier County Water Bill
- Enroll in auto-pay and paperless billing via the portal to avoid fees and late charges—use ACH to skip the 2.5% card fee.
- Save payment confirmations and monitor due dates; new rates effective October 1, 2024, will appear on November bills.
- Use free methods like ACH or mail for cost savings.
- For high usage, check for leaks or conservation tips on the utilities website.
- Sign up for NotifyNow alerts at colliercountyfl.gov/notifynow for boil water notices and service updates.
Collier County Utilities offers secure, convenient bill pay—use the online portal for the easiest access!