Butler County Water & Sewer (BCWS) provides safe, reliable water and sewer services to residents and businesses throughout Butler County, Ohio. Paying your bill on time prevents late fees, service disconnection, reconnection charges, or liens on your property.
Official Butler County Water & Sewer Payment Resources
- Pay Online (InvoiceCloud Portal) – Secure portal to make one-time payments (no registration required) or manage your account with bank account or credit/debit card.
- Billing & Account FAQs – Official page with step-by-step instructions for all payment methods, fees, and account management.
Bank account (ACH/eCheck) payments have the lowest or no additional fee. Credit/debit card payments incur a $2.80 transaction fee (non-refundable, maximum $350 per transaction). Payments are processed through the authorized InvoiceCloud platform and typically post within 1–2 business days.
1. Pay Online via InvoiceCloud Portal (Fastest & Most Recommended)
The official InvoiceCloud portal is the primary, secure way to pay your Butler County Water & Sewer bill 24/7.
How to pay:
- Visit the official Pay Online portal: https://www2.invoicecloud.com/portal/2/Site2.aspx?G=79355567-f8bb-4487-b3ca-38acf44b39b4.
- For one-time/guest payment (no registration needed): Enter your account number exactly as shown on your invoice and the last name of the account holder.
- Select the invoice(s) to pay, choose bank account (ACH/eCheck) or credit/debit card (Visa, MasterCard, Discover).
- Review the $2.80 convenience fee for card payments and submit.
Payments are processed in real time and post within 1–2 business days. Full account registration is optional but recommended for viewing history and setting up recurring payments.
2. Pay by Phone (Automated & Live Support)
Call the official payment line at 513-887-3066 and press option 3. The automated system is available 24/7 for credit/debit card or bank account payments. Live representatives are available Monday–Friday, 8:00 AM – 5:00 PM. Have your account number ready.
3. Pay by Mail
Mail a check or money order (payable to Butler County Water & Sewer) with no convenience fee.
Mailing address: Butler County Water & Sewer PO Box 933356 Cleveland, OH 44193-0038
Include your account number clearly on the check. Allow 5–7 business days for processing. Never send cash.
4. Pay In Person
Visit the payment window at the Butler County Water & Sewer office: Address: 130 High Street, Hamilton, Ohio 45011 Hours: Monday–Friday, 8:00 AM – 5:00 PM
Cash, checks, and money orders are accepted. Payments made in person are processed the same day.
5. Payment Assistance & Important 2026 Notes
If you are experiencing financial hardship, contact the office immediately at 513-887-3066 to discuss payment arrangements or assistance options before your due date. The department offers case-by-case solutions to avoid disconnection.
Important 2026 Notes:
- Always use official bcohio.gov domains and the verified phone number 513-887-3066.
- The County never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
- Late payments may result in additional fees or service interruption after proper notice.
- For 24-hour emergency service (water/sewer issues), call 513-887-3066 and press option 1.
Customer Service Contacts
- Billing & Payments: 513-887-3066 (option 3 for payments)
- Main Office Address: 130 High Street, Hamilton, Ohio 45011
Frequently Asked Questions (FAQs)
1. What is the official online portal to pay my Butler County Water & Sewer bill? Use the InvoiceCloud portal at the link above (no registration needed for one-time payments).
2. Is one-time/guest payment available without registration? Yes — enter your account number and last name for immediate one-time payments.
3. What are the fees for online payments? Credit/debit card payments incur a $2.80 transaction fee (non-refundable, maximum $350 per transaction). Bank account payments have no additional fee from the County.
4. What phone number is used for payments? Call 513-887-3066 and press option 3 (automated system available 24/7).
5. Where do I mail my payment? Butler County Water & Sewer, PO Box 933356, Cleveland, OH 44193-0038.
6. Where can I pay in person? At the payment window, 130 High Street, Hamilton, Ohio 45011 (Monday–Friday, 8:00 AM – 5:00 PM).
7. How quickly do online payments post? Most electronic payments post within 1–2 business days.
8. Can I view my billing and payment history online? Yes — full access is available after registering in the InvoiceCloud portal.
9. What should I do if I cannot pay my full bill? Contact the office at 513-887-3066 immediately to discuss payment arrangements.
10. Are third-party bill-pay services recommended? No. Butler County Water & Sewer only endorses its official InvoiceCloud portal, phone, mail, and in-person options to avoid extra fees or delays.
