Austin Utilities Bill Pay & Customer Service

Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for austin utilities bill pay by using the official links that we have provided below.

City of Austin Utilities

https://coautilities.com/

Start, stop or transfer utility services; Choose your energy source; Sign up for Paperless Billing ; Pay your bill securely; Track your usage. Register.

Payment – City of Austin Utilities

https://coautilities.com/wps/wcm/connect/occ/coa/util/support/payment/

Pay By Mail You may mail in your City of Austin utility bill payment with a personal check, cashier’s check, or money order. Learn More Pay In Person The City of Austin provides Utility …

Frequently Asked Questions

How do I pay my Austin Utility bill?

You may mail in your City of Austin utility bill payment with a personal check, cashier’s check, or money order. The City of Austin provides Utility Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.

Why budget billing for Austin Utility Services?

Depending where you live, you could receive one or more utility services from the City of Austin. Take the guesswork out of your monthly bills and never worry about late fees again. Take the guesswork out of your monthly bills. Budget Billing lets you pay approximately the same amount each month for your utility services.

What’s new at City of Austin Utilities?

City of Austin Utilities is also offering a new, more flexible payment option that allows customers to pay outstanding balances over a longer time. Customers who have been financially impacted by COVID-19 can spread their payments over 36 months, instead of the standard 24-month payment arrangement. All customers in need qualify.

Is there customer assistance available for Austin Energy customers?

Customer Assistance and Payment Arrangements are available. As a department of the City of Austin, Austin Energy uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.

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