Sturgeon Bay Utilities provides electric, water, and sewer services to residential and commercial customers in Sturgeon Bay, Wisconsin. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options and instructions, visit the official Bill Payment Options page at https://www.sbunet.com/bill-payment-options where you can review every verified method in detail.
- You can also log into the secure MyAccount portal at https://myaccount.sbunet.com/ to view your balance, make payments, and manage your account directly.
One-Time Payments in MyAccount
Sturgeon Bay Utilities supports one-time payments through the official MyAccount portal. This quick-pay option allows you to settle your current bill securely using your account number and is ideal for customers who prefer manual payments without recurring setup.
To complete a one-time payment:
- Go to the MyAccount portal at https://myaccount.sbunet.com/.
- Enter your account number from your statement.
- Select credit/debit card or bank account (e-check).
- Review the amount (maximum $400 per transaction) and submit.
A $3.95 convenience fee applies for credit/debit card payments and is displayed before confirmation. Payments typically post the same or next business day with email confirmation.
Online Account Portal
Access the full MyAccount system at https://myaccount.sbunet.com/. Registered users can view current and past bills, make one-time or recurring payments, analyze usage trends, set up paperless billing, and receive alerts. The portal and Sturgeon Bay Utilities mobile app are available 24/7 for convenient account management from any device.
Automatic Payments (AutoPay)
Enroll in AutoPay through the MyAccount portal or by completing the online automatic payment registration form. This free service automatically withdraws the full billed amount from your checking or savings account on the due date each month. You continue to receive a monthly statement for review. Enroll by calling 920-746-2820 or downloading the form and returning it to the office. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24 hours a day, 7 days a week by calling the automated payment line at 1-866-658-7573. Use your bank account or credit/debit card—have your account number ready. A $3.95 convenience fee applies for credit/debit card transactions. Allow up to 48 hours for processing. For billing questions, contact the main office during business hours.
Mail Payments
Mail your payment with a check or money order payable to Sturgeon Bay Utilities. Include the top stub of your bill and your account number. Send to: Sturgeon Bay Utilities PO Box 27 Sturgeon Bay, WI 54235
Mail payments incur no convenience fees but require 5–7 business days for delivery and posting.
In-Person Payments & Locations
Main Office 230 E. Vine Street Sturgeon Bay, WI 54235 Hours: Monday–Friday, 8:00 AM – 4:00 PM Phone: 920-746-2820
Payments can be dropped off at the deposit box located just outside the main entrance or inside at the counter. Cash, checks, and money orders are accepted.
Additional Drop-Off Locations
- Sturgeon Bay City Hall: 421 Michigan Street (main entrance)
- Any local bank in Sturgeon Bay (with payment stub)
These locations provide convenient after-hours and same-day options.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 920-746-2820 Monday–Friday, 8:00 AM–4:00 PM. Email: [email protected]. The main office is at 230 E. Vine Street, Sturgeon Bay, WI 54235. For service emergencies, use the same number.
Frequently Asked Questions
Does Sturgeon Bay Utilities offer one-time payments without full registration? Yes. One-time payments are available through the MyAccount portal using your account number.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person and mail accept cash (in-person only), checks, and money orders.
Are convenience fees charged? Yes. A $3.95 fee applies to credit/debit card payments (online and phone). E-check fees are lower. No fee for AutoPay or mail.
What is the mailing address? Sturgeon Bay Utilities, PO Box 27, Sturgeon Bay, WI 54235. Always include your bill stub and account number.
Where can I pay in person or drop off payments? At the main office (230 E. Vine Street) or City Hall (421 Michigan Street). Drop boxes are available at both.
How do I enroll in AutoPay? Use the online registration form in MyAccount, call 920-746-2820, or download and return the agreement form.
What services does Sturgeon Bay Utilities provide? Electric, water, and sewer services for the City of Sturgeon Bay, Wisconsin.
How do I report a service emergency? Call 920-746-2820 immediately for power outages, water issues, or other emergencies.
