The City of Victorville Utilities Department provides water, sewer, and sanitation services to residential and commercial customers in Victorville, California. Paying your utility bill on time prevents late fees, service disconnection, reconnection charges, or liens on your property.
Official Victorville Water and Trash Bill Payment Resources
- Citizen Self Service Portal – Secure portal for one-time/guest payments (no full registration required for basic payments) or full account login to view bills, set up recurring payments, and manage your account 24/7.
- Payment Options & Utility Billing – Official city page with current payment instructions, including online, automated phone, mail, in-person at City Hall, and reinstated kiosks.
1. Pay Online via Citizen Self Service Portal (Fastest & Most Recommended)
The official Citizen Self Service portal is the primary, secure way to pay your Victorville water and trash bill 24/7.
How to pay:
- Visit the portal at https://cityofvictorvilleca.munisselfservice.com/css.
- For one-time/guest payment: Click the quick pay option and enter your utility account number and customer number (found on your monthly statement).
- Select your payment amount and choose bank account (ACH/eCheck) or credit/debit card.
- Review and submit for immediate confirmation.
The portal also supports full account registration for viewing history, setting up recurring payments, and paperless billing.
2. Pay by Phone (Automated & Live Support)
Call Customer Service at (760) 955-5001 for automated payments (available 24 hours a day, 7 days a week). Have your account number and customer number ready. The automated system accepts credit/debit card or bank account payments. Live representatives are available Monday–Friday during business hours for assistance with AutoPay setup or payment arrangements.
3. Pay by Mail
Mail a check or money order (payable to City of Victorville) with no convenience fee.
Mailing address: City of Victorville Utility Billing P.O. Box 758 Pico Rivera, CA 90660 (or the exact remittance address printed on your statement).
Include your account number clearly on the check. Allow 5–7 business days for processing. Never send cash.
4. Pay In Person or at Kiosks
In-Person Payments:
- Location: City Hall, 14343 Civic Drive, Victorville, CA 92392 (main lobby payment window).
- Hours: Monday–Friday, 8:00 AM – 5:00 PM.
- Accepted: Cash, checks, money orders, credit/debit cards.
Kiosks (Reinstated as of February 2026):
- Two outdoor self-service kiosks are available 24/7 at City Hall (14343 Civic Drive, Victorville, CA 92392).
- Accepted: Cash, checks, debit/credit cards.
- Payments are processed securely and credited the same or next business day.
5. Payment Assistance & Important 2026 Notes
If you are experiencing financial hardship, contact Customer Service at (760) 955-5001 immediately to discuss payment arrangements or assistance options before your due date. The City offers case-by-case solutions to avoid disconnection.
Important 2026 Notes:
- Always use official victorvilleca.gov domains and the verified phone number (760) 955-5001.
- The City never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
- Late payments may result in additional fees or service interruption after proper notice.
- For water/sewer emergencies, call Public Works at (760) 955-5001 (option for after-hours).
Customer Service Contacts
- Utility Billing & Customer Service: (760) 955-5001
- Physical Address: City Hall, 14343 Civic Drive, Victorville, CA 92392
Frequently Asked Questions (FAQs)
1. What is the official online portal to pay my Victorville water and trash bill? Use the Citizen Self Service portal at https://cityofvictorvilleca.munisselfservice.com/css (Quick Pay/guest option available).
2. Is one-time/guest payment available without registration? Yes — enter your account number and customer number for one-time payments.
3. Are there convenience fees for online payments? Credit/debit card payments incur a convenience fee (disclosed at checkout). Bank account payments have the lowest or no additional fee.
4. What phone number is used for payments? Call (760) 955-5001 for automated payments (24/7) or live assistance.
5. Where do I mail my payment? City of Victorville, Utility Billing, P.O. Box 758, Pico Rivera, CA 90660 (or remittance address on your statement).
6. Where can I pay in person? At City Hall, 14343 Civic Drive, Victorville, CA 92392 (Monday–Friday, 8:00 AM – 5:00 PM).
7. Are payment kiosks available? Yes — two 24/7 outdoor kiosks at City Hall (reinstated February 2026) accept cash, checks, and cards.
8. How quickly do online payments post? Most electronic payments post within 1–2 business days.
9. What should I do if I cannot pay my full bill? Contact Customer Service at (760) 955-5001 immediately to discuss payment arrangements.
10. Can I view my billing and usage history online? Yes — full access is available after signing into the Citizen Self Service portal.
11. Are third-party bill-pay services recommended? No. The City only endorses its official portal, phone, mail, in-person, and kiosks to avoid extra fees or delays.