Residents of East Peoria, Illinois, can pay their combined water and sewer utility bills through secure official channels that prioritize convenience and reliability. The City of East Peoria offers multiple up-to-date options, including a new online portal with a fast guest-pay feature, automatic payments, traditional mail, and in-person service at City Hall.
- The most convenient way for many residents is through the city’s secure online system. You can make a fast one-time payment using the Quick Pay feature on the official Utilities portal without needing to create an account at https://cityofeastpeoriail.municipalonlinepayments.com/cityofeastpeoriail/utilities
- For complete details on all options and the upcoming portal transition, check the City of East Peoria Utility Payments page https://www.cityofeastpeoria.com/188/Utility-Payments
Note on Important Transition (as of June 2026): The current Illinois E-Pay portal (through the State Treasurer’s Office) will be discontinued effective August 1, 2026. After this date, the Municipal Online Payments portal (Utilities Access) will become the sole online option. Existing automatic payments will not be affected. Residents are encouraged to transition early for uninterrupted service.
Quick Pay / Guest Pay (One-Time Online Payment – Recommended for Fast Payments)
The easiest option for one-time payments requires no account creation or login.
- Visit the official Utilities Billing portal.
- Select Quick Pay.
- Enter your water/sewer account number (found on your bill).
- Review the amount due and pay securely with accepted methods (typically credit/debit card or bank account).
This guest-pay feature is ideal for occasional payers or those who prefer not to register. It is available 24/7 and processes payments efficiently.
Online Payment Options
Current E-Pay System (Available Until August 1, 2026)
Residents can still use the secure E-Pay system provided through the Illinois State Treasurer’s Office.
- No additional fees are charged for standard online payments.
- Accepted cards include Visa and MasterCard.
- You will need your account number from the bill.
- Helpful pop-up guidance is available within the system for locating required fields on your statement.
Access it via the City’s E-Pay page. Plan to switch to the new portal before the August 1, 2026 cutoff.
New Municipal Online Payments Portal (Utilities Access)
This is the recommended long-term solution and will be the only online portal after August 1, 2026.
- Quick Pay (guest option) – as described above.
- Full account access – Register or sign in for recurring/automatic payments, view billing history, manage multiple accounts, and enroll in e-billing (paperless).
- Secure and convenient, with 24/7 availability.
Bookmark the direct link: https://cityofeastpeoriail.municipalonlinepayments.com/cityofeastpeoriail/utilities
Automatic Payments (Recurring Bank Draft)
Set up hassle-free recurring payments directly from your bank account.
- Download the Automatic Payment Authorization Form from the City’s website (available on the Automatic Payment page).
- Complete the form with your bank routing and account numbers, along with a withdrawal limit.
- Submit the signed form to the City Clerk’s office (in person, by mail, or as directed on the form).
- Enrollment typically takes effect with the next billing cycle.
- Cancel anytime with 30 days’ written notice.
- Staff at the City Clerk’s office can assist with form completion.
For assistance or the form link, call 309-698-4715 or visit the Automatic Payment page. Existing automatic payments continue uninterrupted during the E-Pay transition.
Pay by Mail
Mail remains a reliable option, though processing takes longer than online methods.
- Make checks or money orders payable to “City of East Peoria”.
- Do not send cash.
- Include the bottom remittance stub (payment portion) of your bill and write your account number on the check.
- Mail to the remittance address printed on your bill stub, or to: City of East Peoria 401 W Washington Street East Peoria, IL 61611
- Allow 5–7 business days for delivery and processing. Payments are credited based on receipt date.
Always use the exact address on your current bill for fastest processing.
Pay In Person
Visit City Hall during business hours for counter service.
- Location: East Peoria City Hall, 401 W Washington Street, East Peoria, IL 61611 (Water & Sewer Billing Services / City Clerk’s office).
- Hours: Monday through Friday, 8:00 AM – 5:00 PM (excluding holidays).
- Bring your bill or account number. Accepted payments typically include check, money order, or other methods available at the counter.
- This option is best for questions, new account setup, account cancellations, or complex inquiries.
No additional public drop-box or in-store payment locations (such as retail partners) are currently listed by the City for water/sewer bills. In-person service is centralized at City Hall.
Contact Customer Service
For billing questions, new accounts, cancellations, payment issues, or assistance with any method:
- Phone: 309-698-4715
- Address: East Peoria City Hall, 401 W Washington Street, East Peoria, IL 61611
- Hours: Monday–Friday, 8:00 AM – 5:00 PM
- Water & Sewer Billing Services handle account inquiries, payments, and related services.
Public Works (for service-related issues) can be reached at 309-698-4716. Always use official City channels to avoid utility scams.
Frequently Asked Questions
How do I find my account number and due date?
Your account number and due date appear clearly on every water/sewer bill statement. The account number is required for all online payments (Quick Pay or registered) and when mailing checks.
Can I pay my East Peoria water bill without creating an online account?
Yes. Use the Quick Pay (guest pay) feature on the new Municipal Online Payments portal. No registration or login is needed for one-time payments.
What happens to my automatic payments after August 1, 2026?
Existing automatic payments set up through the current system will not be affected by the E-Pay discontinuation. They will continue as scheduled.
How long does it take for mailed or in-person payments to post?
Online payments (especially Quick Pay) are typically processed quickly. Mailed payments require 5–7 business days for delivery plus processing time. In-person payments are credited on the day of receipt during business hours.
Are there fees for paying online?
The current E-Pay system charges no additional convenience fees for standard payments. Fees on the new portal (if any) will be displayed at checkout. Always review before confirming payment.
Where should I mail my water bill payment?
Use the exact remittance address printed on the bottom stub of your bill. Alternatively, mail to City of East Peoria, 401 W Washington Street, East Peoria, IL 61611. Include your account number and payment stub.
What should I do if I cannot pay on time?
Contact the Water & Sewer Billing office immediately at 309-698-4715. The City works with residents on payment arrangements when possible. Timely communication helps avoid service interruption.
How do I set up paperless (e-billing) or manage multiple accounts?
Register or sign in to the new Utilities portal at the link above. Once logged in, you can enroll in e-billing and manage single or multiple properties conveniently.
Paying your East Peoria water and sewer bill on time protects your service and credit. The City continues to improve options with the new portal launch and 24/7 online access. For the most current information, always start with the official City of East Peoria website links provided. Bookmark the new Utilities portal today and update any saved E-Pay bookmarks before August 2026.
