Florida Power & Light (FPL) serves millions of customers across Florida with electric service. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
For the most current payment options, visit the official FPL Ways to Pay page at https://www.fpl.com/account/bill/ways-to-pay.html where you can review every verified method in detail. You can also make a quick one-time payment or manage your full account through the secure FPL Pay By Phone and online tools directly from the FPL site.
Verified Phone Numbers for FPL Bill Payments
FPL provides the following verified phone numbers for fast and secure bill payments (all available 24/7 for automated payments):
- Free bank account / e-check payments: 1-800-226-5885
- Credit/debit card payments (FPL region): 1-800-979-3967
- Credit/debit card payments (Northwest Florida region): 833-702-0075
Have your FPL account number ready when calling. A convenience fee applies only to credit/debit card payments and is clearly displayed before you confirm. For general billing questions or assistance during business hours, call 1-800-226-3545. For power outages or emergencies, call 1-800-468-8243 24/7.
One-Time Payment (Guest Pay)
How to Use FPL Guest Pay
You can complete your guest payment online or by phone:
- Online Portal: Visit the official FPL Guest Pay Portal or use the direct FPL Speedpay Link.
- By Phone: Call the automated card payment service at 1-800-979-3967.
Information You Will Need
Before starting, ensure you have the following information ready:
- FPL Account Number
- Service Address ZIP Code
- Payment Method: A valid Visa, MasterCard, Discover, American Express, or debit card.
- Billing Details: The billing address associated with your payment card.
Online Account Portal
Log into your FPL My Account at fpl.com to view bills, make payments, analyze usage, set up e-bills, and manage your service 24/7. The portal supports both one-time payments and recurring options and works seamlessly on mobile devices.
Automatic Payments (Auto Pay)
Enroll in FPL Auto Pay through your My Account portal after signing in. This free service automatically deducts your full billed amount from your bank account or card on the due date each month. You receive an advance statement for review. Modify or cancel Auto Pay anytime in the portal settings.
Mail Payments
Mail your payment with a check or money order payable to FPL. Include your account number on the check. Use the official remittance address: FPL General Mail Facility Miami, FL 33188-0001
Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing. Use the exact address printed on your statement if it differs.
In-Person Payments & Locations
FPL offers authorized walk-in payment locations throughout its service territory. Use the interactive map on the official FPL site to find the nearest agent. Payments are accepted with cash, check, or money order at these locations during their posted hours. No additional convenience fee applies when paying at authorized agents.
Contact Customer Service
For billing inquiries, payment arrangements, or assistance, call 1-800-226-3545 (general support). Customer service is available Monday–Friday, 8:00 AM–7:00 PM, and Saturday, 9:00 AM–5:00 PM. FPL’s corporate office is in Juno Beach, Florida, but bill payments are handled through the online portal, phone, mail, or authorized agents.
Frequently Asked Questions
Does FPL offer one-time guest payments by phone? Yes. You can pay immediately as a guest by calling the Speedpay numbers listed above using your account number and card information.
What payment methods are accepted for FPL bills by phone? Phone payments accept bank accounts (free) or credit/debit cards (with fee). Online and mail options include e-checks and checks.
Are convenience fees charged for phone payments? Yes. A convenience fee applies to credit/debit card payments and is shown before confirmation. Bank account payments by phone are free.
What is the mailing address for FPL payments? FPL, General Mail Facility, Miami, FL 33188-0001. Always include your full account number on the check.
Where can I pay my FPL bill in person? At authorized walk-in payment agents located throughout Florida—use the interactive map on the FPL site to find the nearest location.
How do I enroll in Auto Pay? Sign into your FPL My Account and follow the Auto Pay enrollment steps. The service is free and automatic on the due date.
What services generate an FPL bill? Electric service charges for residential, business, and other customers across Florida.
How do I report a power outage? Call 1-800-468-8243 or use the FPL app/outage map for immediate assistance.
