Harrisonburg Electric Commission (HEC) provides reliable electric service to residents and businesses in Harrisonburg, Virginia. As a municipally-owned utility, HEC delivers safe, affordable power while maintaining high standards for system reliability and customer service. Timely payment of your Harrisonburg Electric bill prevents late fees, service disconnection, and supports ongoing infrastructure improvements and grid modernization. HEC offers multiple convenient payment options with no fees for most methods.
- Customers can securely manage and pay their bills through the official eBusiness portal at https://ebiz.harrisonburgelectric.com/.
- For complete payment options and billing resources, visit the dedicated Payment Options page at https://www.harrisonburgelectric.com/resources/payment-options/.
Guest / One-Time Payment Options
The Harrisonburg Electric eBusiness portal supports quick online payments after basic account verification. While there is no completely anonymous guest pay without any account details, first-time users can register quickly using their account number and personal information from their bill to make immediate payments. The portal accepts credit/debit cards (Visa, MasterCard, Discover) and other methods. For fastest processing, log in or register directly on the portal.
Online Payment Portal
The secure eBusiness portal at https://ebiz.harrisonburgelectric.com/ allows registered customers to view bills, payment history, usage data, and make payments 24/7.
How to Register or Log In
- Locate your account number (base number before the dash, e.g., 12345-001) on your monthly bill.
- Visit https://ebiz.harrisonburgelectric.com/ and click “Register” or “Log In.”
- Enter your account number and last four digits of your Social Security Number (or other verification details as prompted).
- Create your username and password.
Once logged in, you can pay your current balance, set up recurring payments, or view detailed usage history.
Bank Draft (AutoPay)
HEC offers a free Bank Draft program that automatically deducts your bill amount from your checking, savings, or credit union account on the due date (typically 20 days after billing).
To enroll:
- Download and complete the Automatic Payment Authorization Agreement form.
- Return it to the office with a voided check, or set it up after logging into your eBusiness portal.
You will still receive a monthly bill for review. Contact billing to cancel the service with written notice.
Pay by Mail
Mail your check or money order (payable to Harrisonburg Electric Commission) to: Harrisonburg Electric Commission 89 West Bruce Street Harrisonburg, VA 22801-3699
Include the remittance stub from your bill. Allow 5–7 business days for processing. Do not send cash by mail.
In-Person Payments
Payments are accepted at the HEC office during business hours. Cash, check, money order, and major credit/debit cards (Visa, MasterCard, Discover) are welcome.
Office Address: 89 West Bruce Street Harrisonburg, VA 22801-3699
Office Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m.
For after-hours convenience, use the drop boxes located at the HEC office and inside the City Municipal Building. Do not place cash in drop boxes—checks and money orders only. Payments are credited upon receipt.
Contact Harrisonburg Electric Commission
For billing inquiries, payment assistance, or account questions:
- Main Office: (540) 434-5361
- Billing Inquiries: (540) 217-2228
- Start/Stop Service: (540) 434-5361
- Physical Address: 89 West Bruce Street, Harrisonburg, VA 22801-3699
Customer service representatives are available Monday–Friday, 8:30 a.m.–5:00 p.m. Have your account number ready when calling. For power outages, call (540) 434-5361 at any time.
Overview of Harrisonburg Electric Services
Harrisonburg Electric Commission has served the city for over 60 years, providing competitive rates and reliable electric service to thousands of customers. The utility maintains its own distribution system, invests in grid reliability, and offers customer programs including energy audits, weatherization assistance, rebates, a Budget Billing Plan, and support for low-income customers through local agencies. Real-time outage information, rate schedules, and energy-saving tips are available on the official website.
Frequently Asked Questions (FAQs)
How do I pay my Harrisonburg Electric bill online? Register or log in at the official eBusiness portal https://ebiz.harrisonburgelectric.com/ using your account number from your bill.
Is there a fee to pay my bill? No. HEC does not charge fees for online payments, Bank Draft, mail, or in-person payments using standard methods.
What payment methods are accepted? Cash, check, money order, Visa, MasterCard, and Discover. Bank Draft is also available at no cost.
Where do I mail my payment? Harrisonburg Electric Commission, 89 West Bruce Street, Harrisonburg, VA 22801-3699.
What are the office hours for in-person payments? Monday–Friday, 8:30 a.m.–5:00 p.m. at 89 West Bruce Street. Drop boxes are available 24/7 for checks and money orders.
How do I set up Bank Draft (AutoPay)? Complete the authorization form and return it to the office or set it up through your online portal account.
What if I need help paying my bill? Contact billing at (540) 217-2228. Assistance may be available through local agencies such as People Helping People (540-433-7286), Salvation Army (540-434-4854), or Social Services (540-574-5100).
How do I find my account number? It is printed on your monthly bill (the base number before the dash).
Can I view my usage history online? Yes. After logging into the eBusiness portal, you can access detailed usage and payment history.
Who should I call for power outages? Call (540) 434-5361 at any time to report outages or service issues.
